Two teenagers girls who went missing in 2003 and 2004 found alive

[valo403]

Originally Posted by puckluck2

Yeah, "does she need an ambulance"?

Um, of course she does.

Right, 911 operators should just make assumptions, that's a great way to do things.

You seriously think you're an expert on this don't you? Ridiculous.

[Rathji]

Originally Posted by puckluck2

Yeah, "does she need an ambulance"?

Um, of course she does.

Didn't she turn out to be in good health? How does that mean she needs an ambulance?

I mean, when I am in good health and not physically injured, I don't normally need an ambulance. It's not like them asking really does any harm, especially since you are paying for that ambulance out of pocket if you don't have insurance.

[Burninator]

Originally Posted by valo403

Right, 911 operators should just make assumptions, that's a great way to do things.

You seriously think you're an expert on this don't you? Ridiculous.

I was listening to the police scanner a bit during the Boston manhunt and it was insane how much junk was out there. So many made up calls into the police. I recall one saying they were getting texts from their daughter who was kidnapped from the bomber. Different set of circumstances obviously, but it must be really hard to separate the wheat from the chaff.

[The Yen Man]

Originally Posted by puckluck2

Yeah, "does she need an ambulance"?

Um, of course she does.

You're unfairly ripping on the operator because you have the advantage of hindsight, and knowing now what the situation was on the other end of the call. Think of all different types of calls a 911 operator gets during their shifts. I would imagine there are probably drunk/high/delusional people who call in all the time demanding police, ambulance services.

[valo403]

Originally Posted by Cowperson

There seem to be a few neighbours saying they called police about strange sightings at the house and others saying police actually came to the residence . . . . . But police seem to be saying they never got a single call about the house.

Post-mortem, that contradiction of views can't be ignored. It has to be cleared up. It will be interesting to see what the truth will be.

I agree it would be tough to be a 911 operator. I was angry when I heard the way that call was handled but I'd concede that would have to be a tough job and its probably easy to second guess without context of what the norm might be.

As always on something distant like this, we are voyeurs, intensely interested in minutiae and overly opinionated. It makes us normal humans.

Correction: police say they went there twice - http://www.washingtonpost.com/nation...0ea_story.html

Cowperson

I'm curious what about the way that call was handled made you angry? The only aspect of the call that I found even remotely questionable was the fact that the dispatcher did not stay on the line, and that may not even be protocol.

[RinkRat]

I can't speak for this particular city's dispatch protocol, but in Calgary we had to stay on the line until police arrived when someone was in distress, or even if it was something as simple as a 911 miss-dial. For that off chance it wasn't actually a miss-dial.

[GGG]

Originally Posted by puckluck2

Yeah, "does she need an ambulance"?

Um, of course she does.

That is a standard script question.

You call in a car accident and they ask does anyone need an ambulance. I think the only issue I see is the failure to stay on the line which in this case in minor.

[valo403]

Originally Posted by RinkRat

I can't speak for this particular city's dispatch protocol, but in Calgary we had to stay on the line until police arrived when someone was in distress, or even if it was something as simple as a 911 miss-dial. For that off chance it wasn't actually a miss-dial.

The only reason I question whether that's protocol is that we're talking about a city that isn't exactly wealthy, so I could see the 911 operators being overloaded and required to release calls in order to answer others.

[CaptainCrunch]

Cleveland probably has a pretty significant crime problem that the call center stuggles to keep up with, once they get the police or ambulance or fire dispatched and on the way they probably have to disengage and move to the next caller.

[Bertuzzied]

Just wondering why isn't there a picture of the 3rd girl? you would think when she went missing there would have been pics put up of her.

[CaptainCrunch]

Maybe she requested they don't release it after she was found for privacy reasons.

[valo403]

Originally Posted by Bertuzzied

Just wondering why isn't there a picture of the 3rd girl? you would think when she went missing there would have been pics put up of her.

There are images of her out today.

http://www.nydailynews.com/news/crim...icle-1.1338131

[puckluck2]

Originally Posted by valo403

Right, 911 operators should just make assumptions, that's a great way to do things.

You seriously think you're an expert on this don't you? Ridiculous.

Nope, you're the expert.

The call is being reviewed so you're obviously just mad because I was right and you were wrong.

And who said anything about her making assumptions? The operator was told the girl had been missing for 10 years and had just escaped. Does it take a rocket scientist to assume she needs an ambulance?

[puckluck2]

Originally Posted by valo403

What exactly did they do wrong? They asked relevant questions to get important information in a calm fashion. I assume you would've put on your cape and flown down there yourself?

Turns out they did do something wrong so you were rude and sarcastic to that poster for no reason.

[PsYcNeT]

Originally Posted by puckluck2

Nope, you're the expert.

The call is being reviewed so you're obviously just mad because I was right and you were wrong.

And who said anything about her making assumptions? The operator was told the girl had been missing for 10 years and had just escaped. Does it take a rocket scientist to assume she needs an ambulance?

The call is being investigated according to some non-affiliated politician or public watchdog who likely has no idea how the call centre runs. If the issue was considered notable, the call centre management would have conducted a review on their own accord.

[valo403]

Originally Posted by puckluck2

Nope, you're the expert.

The call is being reviewed so you're obviously just mad because I was right and you were wrong.

And who said anything about her making assumptions? The operator was told the girl had been missing for 10 years and had just escaped. Does it take a rocket scientist to assume she needs an ambulance?

You're so full of it, but that's your schtick.

Reviewing something doesn't mean anything was done wrong, it means it's being reviewed.

So please, let's go back to my original request. Let's hear your expert 911 call protocol. Let's hear how you, the expert in the field, would have handled the call. Please be sure to remember that you are developing a system that will handle all sorts of calls, and your primary goal is to ask as many questions as possible to obtain information about the victim, their condition, their needs, any information about perpetrators or a variety of other important pieces.

Can you draft that up?

Btw, I'm not mad, I"m just sick of people like you who have some bizarre need to call for the head of people when you have absolutely zero clue as to whether they did the job properly or any other circumstances surrounding it. It's pathetic.

[valo403]

Originally Posted by puckluck2

Turns out they did do something wrong so you were rude and sarcastic to that poster for no reason.

What did they do wrong? Care to point out a source saying that anything was done below standard?

[Ducay]

On Pucklucks behalf

The actions of the 911 operator who took the frantic phone call from Amanda Berry that ultimately led to her rescue, along with two other women, are under review following complaints from the public, according to a statement from a city official in Cleveland.

"While the call-taker complied with policies and procedures which enabled a very fast response by police, we have noted some concerns which will be the focus of our review, including the call-taker’s failure to remain on the line with Ms. Berry until police arrived on the scene," Martin Flask, director of public safety, said in a statement Tuesday.

[GGG]

Originally Posted by puckluck2

Nope, you're the expert.

The call is being reviewed so you're obviously just mad because I was right and you were wrong.

And who said anything about her making assumptions? The operator was told the girl had been missing for 10 years and had just escaped. Does it take a rocket scientist to assume she needs an ambulance?

It doesn't take a rocket scientist to ASSUME she needs an ambulance. It does however take a trained 911 officer to not make assumptions and determine the actual needs of each incident to resources can be allocated properly.

[valo403]

Originally Posted by Ducay

On Pucklucks behalf

"some concerns which will be the focus of our review"

Doesn't sound like "that was wrong" to me.

Either way, the whole immediate reaction being to find something, anything, with which to attack someone here, besides the perpetrators, is despicable.