Places that have lost your business

[Bertuzzied]

Originally Posted by habernac

I will never buy a Hyundai, I don't care who much they've improved their vehicles, the one I had in the 80's was a pile of crap.

That was over 20 years ago. They don't make ponies anymore.(poor Sedins hehe). Korean products have come a long way. No way I'd ever thought i would own korean tvs, monitors, cell phones fridges and stoves.

I actually toured the Hyundai plant when i was in Korea. It's pretty impressive. The Santa Fe is a pretty awesome vehicle, even though I would never buy an SCV.

[Nehkara]

Every McDonalds in the world.

[TheyCallMeBruce]

Originally Posted by Kobatuzzied

That was over 20 years ago. They don't make ponies anymore.(poor Sedins hehe). Korean products have come a long way. No way I'd ever thought i would own korean tvs, monitors, cell phones fridges and stoves.

I actually toured the Hyundai plant when i was in Korea. It's pretty impressive. The Santa Fe is a pretty awesome vehicle, even though I would never buy an SCV.

Samsung has basically climbed over Sony in reliability and prestige.

[AaronSJ]

Originally Posted by HalifaxDrunk

The only place that makes me mad thinking about it is U-Haul. BELIEVE EVERYTHING YOU SEE ON W5!

Agreed 100% on U-Haul -- never, ever again... and I've made it my mission to ensure that others avoid them too. On that note, here's my experience with U-Haul from a few years ago: http://forum.calgarypuck.com/showthread.php?t=1402

[Bertuzzied]

Originally Posted by TheyCallMeBruce

Samsung has basically climbed over Sony in reliability and prestige.

they have the coolest fridge. They have a small compartment door in the middle of the fridge where you can get your milk, pop or water without having to open the entire fridge. That and the 15 inch lcd next to the water and ice dispenser. hehe. It also has an alarm to let you know if your freezer or fridge doors are left open.

and it's a shiny burgundy color. hehe

[Inferno]

Staples after buying a copy of Half Life 2 from them which didnt have a CD key. They wouldnt let me exchange it for a copy with one so instead I had to send it back to the company. I havent bought anything from them since.

[automaton 3]

Ditto on U-Haul. We booked weeks in advance, naively thinking that we would pick it up at the outlet conveniently about 1 km from our house in south Edmonton...surprise when they called us the day before and told us we had to drive to Camrose to pick it up! We were furious and argued endlessly and called around but it came down to "take it or leave it".

At least the truck was almost brand-new. The lady at the depot in Camrose was pretty sympathetic and said that U-Haul does this all the time. She marked the gas level way lower than it actually was, so that was nice.

Also concur on Air Canada. We had only one flight with them on a recent trip (only the initial hop from Calgary to Vancouver) which was a disaster and almost tanked our entire trip. The worst part was the terrible attitude at the customer service desk! It was like it was our fault their crappy plane broke down. I'll never fly with them again unless they are the only possible choice.

[HelloHockeyFans]

Originally Posted by fotze

Those little ma and pa chinese food joints in the plus 15's they lure me in from time to time but they never fail to be awful, so no more.

Heh. Can't disagree with you there... and I'm Chinese!

Service is never a top priority at Chinese restaurants, but I mean honestly, it shouldn't be that low on their lists.

I still remember when I was young, I went out to eat dinner with my parents at a Chinese restaurant in Calgary. My dad found a hair in one of our dishes and informed the next waiter that passed by. The waiter promptly removed the hair with his finger and said, "there".



Yeah, thanks for that Mr. Waiter.

[Prototype]

Just a question to those who won't go to a place based on one single experience...

Would you remove the chances of ever visiting a company on the whole based on an experience with one CSR who may, or may not know what they are doing? Or would you consider talking to someone else, or try a different location.

It's been my experience in retail, and most service oriented companies, that if you don't get the answer you are looking for, just try someone else with that company. I've gotten what I want from Shaw, Tellus, and various other retailers and companies after hitting a brick wall with one CSR.

I don't boycot, cause I know 99% of the time that it's the person I'm dealing with, not the company.

[jharp]

Originally Posted by Prottotype

Just a question to those who won't go to a place based on one single experience...

Would you remove the chances of ever visiting a company on the whole based on an experience with one CSR who may, or may not know what they are doing? Or would you consider talking to someone else, or try a different location.

I don't boycot, cause I know 99% of the time that it's the person I'm dealing with, not the company.

I understand what you are saying, but I will boycot a place based on a bad experience becuase I think it should be managements job to make sure that the CSR's can and will handle their job. I understand that most lower level retail managers are nothing more then underpaid and underappreciated kids, but then upper management should train them better.
The truly good stores have very strick and stringent polocies about and for CSR's that come straight from the top, and then get followed thru all the way down.

[Frank the Tank]

Originally Posted by Prottotype

Just a question to those who won't go to a place based on one single experience...

Would you remove the chances of ever visiting a company on the whole based on an experience with one CSR who may, or may not know what they are doing? Or would you consider talking to someone else, or try a different location.

It's been my experience in retail, and most service oriented companies, that if you don't get the answer you are looking for, just try someone else with that company. I've gotten what I want from Shaw, Tellus, and various other retailers and companies after hitting a brick wall with one CSR.

I don't boycot, cause I know 99% of the time that it's the person I'm dealing with, not the company.

The level of bad service or stupidity has to be at an epic level for me to boycott. I will tolerate bad service for a long time before I flip my wig like I did at Wal Mart and Futureshop. Sad to say, but I just assume I will get bad service, and anything better than bad is a bonus.

[Ford Prefect]

Like Frank the Tank, my list is too long to try to explain. Some of the main companies I boycott are Walmart, all US bank and insurance companies, the Royal Bank, the Laurentian Bank of Canada, Disney, Nestle, Molson's, The Brick, Telus as much as possible, GE, Time, the National Post, the Globe and Mail, Canada Life, The Cooperators, Nike, MacDonald's, Exxon. The reason's vary from personal in cases like Molson's, Royal Bank and The Brick, to political in cases like Nestles, GE, Nike, etc.

[ken0042]

Originally Posted by Prottotype

Just a question to those who won't go to a place based on one single experience...

Would you remove the chances of ever visiting a company on the whole based on an experience with one CSR who may, or may not know what they are doing? Or would you consider talking to someone else, or try a different location.

My boycotts usually occur when a CSR, then the supervisor, then the store manager get involved. It rarely takes just one person for me to boycott a place.

[Scrambler]

Futureshop

[TheyCallMeBruce]

Originally Posted by Prottotype

Just a question to those who won't go to a place based on one single experience...

Would you remove the chances of ever visiting a company on the whole based on an experience with one CSR who may, or may not know what they are doing? Or would you consider talking to someone else, or try a different location.

It's been my experience in retail, and most service oriented companies, that if you don't get the answer you are looking for, just try someone else with that company. I've gotten what I want from Shaw, Tellus, and various other retailers and companies after hitting a brick wall with one CSR.

I don't boycot, cause I know 99% of the time that it's the person I'm dealing with, not the company.

Yes, I would stop supporting that company. As a customer, I expect a certain level of professionalism, and if that professionalism is refused to me, I will vote with my wallet and go elsewhere. Unless changes are made, I will not give my support to that company again.

I understand what you are saying in regards to going through different channels, but frankly, it gets tiring. It is a big waste of time, money, and energy if I have to do this constantly. it also suggests to me that the company doesn't care much to rectify bad service, but instead, makes me jump through hoops to get anywhere.

[Jiggy_12]

Future shop...just garbage service.

[redforever]

Originally Posted by FireFly

Actually, the reason they do it is to avoid having carts left willy-nilly in the parking lot, which is to save your vehicle as well as the carts from being damaged. They're treating you as lazy, not as a criminal. And the fact that you think it's a 'hassle' to put in a quarter and take it out again, tells me, they might just be on to something there...

Right, they are treating me as both lazy and a criminal. They think I am either tooooooooo lazy to return my cart or else I want to take off with it and take it home. Neither scenario turns my crank as I am neither of those. In any store that does not charge for their cart, I ALWAYS return my cart to the same place I picked it up, ALWAYS.

It is a sad state of affairs, and a scene that happens more and more often, you are lumped in with the small few who are the offenders.

[Frank the Tank]

Originally Posted by Ford Prefect

Like Frank the Tank, my list is too long to try to explain. Some of the main companies I boycott are Walmart, all US bank and insurance companies, the Royal Bank, the Laurentian Bank of Canada, Disney, Nestle, Molson's, The Brick, Telus as much as possible, GE, Time, the National Post, the Globe and Mail, Canada Life, The Cooperators, Nike, MacDonald's, Exxon. The reason's vary from personal in cases like Molson's, Royal Bank and The Brick, to political in cases like Nestles, GE, Nike, etc.

I knew I liked you!

[ken0042]

Originally Posted by redforever

Right, they are treating me as both lazy and a criminal. They think I am either tooooooooo lazy to return my cart or else I want to take off with it and take it home. Neither scenario turns my crank as I am neither of those. In any store that does not charge for their cart, I ALWAYS return my cart to the same place I picked it up, ALWAYS.

It is a sad state of affairs, and a scene that happens more and more often, you are lumped in with the small few who are the offenders.

So, are you saying you never pay a deposit on anything? Rent a car, pay $600 deposit. Buy a bottle of beer, 10¢ deposit. The list goes on.

[FireFly]

Originally Posted by redforever

Right, they are treating me as both lazy and a criminal. They think I am either tooooooooo lazy to return my cart or else I want to take off with it and take it home. Neither scenario turns my crank as I am neither of those. In any store that does not charge for their cart, I ALWAYS return my cart to the same place I picked it up, ALWAYS.

It is a sad state of affairs, and a scene that happens more and more often, you are lumped in with the small few who are the offenders.

They're going by statistics. It may only be a small % of people that do it, but it equals a large % of the number of their carts they have to replace. Even if only 5 people out of every 100 that shop leave their carts out, or steal them, or they get hit, it doesn't take long before they all need to be replaced.