TRUMAN HOMES leaves home owner on their own...

[MrMastodonFarm]

Originally Posted by OutOfTheCube

I will be checking my sink tonight when I get home.

Tucking my sink in a little tighter tonight

[taco.vidal]

Originally Posted by calgarygeologist

If I'm not mistaken you purchased through the Attainable Home Program. If you aren't getting anywhere directly with Truman or Alberta Home Warranty you should consider contacting them and seeing if they can provide some support or if they can put some pressure on Truman to make things right.

https://www.facebook.com/AttainableHomesCalgary

Post on their Facebook page.

[Ducay]

Shatty deal and what a mess, but 3/4 full on that large of a sink is a tonne of water, as evidenced. I would never fill it up that much, just asking for trouble. I'm not so shocked it failed, nor would I really be surprised if it did fail. Sure it should handle it, but you're just adding t he the risk.

Many reputable counter companies will only glue/epoxy/silicone the undermount sinks in, and occasionally add a cross strap in, but even then you're just relying on 2 or 4 screws into melamine pressboard.

All it takes a bead of the glue being off and you're hooped, this isn't a case of Truman building the house with orphan bones or chinese knockoffs, it was likely a slight quality issue with a trade, not some monsterous conspiracy to deceive you or its buyers

[chemgear]

I saw a video similar to this earlier this year and ended up pinning a couple of 2x4's underneath the main sink just for added peace of mind. It's pretty easy to leave some pots and dishes in there.

[corporatejay]

Originally Posted by PsYcNeT

Also any of ya'll have a recently installed undermount sink with a stone countertop might want to check if the installer put a strap under that thing. If not, any perforated metal strap (like 7$ for 25' at a hardware store) screwed tight into the sides of the cabinet will help. The glue isn't enough a lot of the time.

Yes, our builder didn't do it, and our sink fell down. It's like a 10 second thing.

[csnarpy]

Consumer Watch
Lea.Williams-Doherty@bellmedia.ca
403-240-5606

Seriously, do this.

[Ace]

Nm

[V]

Originally Posted by Ducay

Shatty deal and what a mess, but 3/4 full on that large of a sink is a tonne of water, as evidenced. I would never fill it up that much, just asking for trouble.

Haha, really?

I expect to fill my sink with water and dishes and not have it fail. Or is that just an old building quality thing?

I've never even considered that my sink could fail like that.

[Ace]

Props to you for damming up your door and trying to minimize damage to just your unit. That's very considerate in the midst of panic

[MrMastodonFarm]

Originally Posted by V

Haha, really?

I expect to fill my sink with water and dishes and not have it fail. Or is that just an old building quality thing?

I've never even considered that my sink could fail like that.

Whenever I have a bath it's usually just a mist of water near the drain, really don't want to push my luck.

[OMG!WTF!]

I'd grab a small claim court agent and sue them in small claims. It's a no brainer if they really didn't install it properly. It's no big deal, no hassle, no expensive lawyers. It costs about $500 which would be included in the judgment. DO IT!

[Pizza]

Originally Posted by V

Haha, really?

I expect to fill my sink with water and dishes and not have it fail. Or is that just an old building quality thing?

I've never even considered that my sink could fail like that.

Exactly, it's a vessel meant to hold water

You can tell who's hand washed dishes before in their life and who uses paper plates and plastic forks at their house

[Ducay]

Originally Posted by OMG!WTF!

I'd grab a small claim court agent and sue them in small claims. It's a no brainer if they really didn't install it properly. It's no big deal, no hassle, no expensive lawyers. It costs about $500 which would be included in the judgment. DO IT!

I must be missing some of the story, whats the damage? You can get another counter company to reset the sink, and a plumber to fix for a heck of a lot less than $500.

And don't fool yourself with small claims court. DIY is $100 filing fees and even if you win good luck collecting. Paying $500 to an agent is just adding to the costs you're going to have a pain collecting.

[Cecil Terwilliger]

Originally Posted by Ducay

I must be missing some of the story, whats the damage? You can get another counter company to reset the sink, and a plumber to fix for a heck of a lot less than $500.

And don't fool yourself with small claims court. DIY is $100 filing fees and even if you win good luck collecting. Paying $500 to an agent is just adding to the costs you're going to have a pain collecting.

Yeah you missed the part where he said his cork flooring is ruined and bulging already.

And he said it leaked into the unit below.

That's the part that blows my mind. How could neither the condo board nor their insurance company care? That's effed. They must contact the building's insurance. If there is damage to the structure, which their will be if it leaked between vertical units, then you're damn right the condo's insurance will care.

Even your insurance. I just don't get it. You call and day my place flooded I need to make a claim. They refuse to even inspect? What the ####? That's so messed up.

Polay I have to say though, I don't blame Truman as much. Anything can break and if the NHW is only for a year, then it's only for a year. I'm not saying they have no fault, just not 100%.

I'm more surprised your insurance company won't help you. But let's be honest they probably don't want to fight the builder because they might lose. They can just screw you over and you aren't gonna fight them.

Builder, contractor and insurance company all get their money. You pay their premiums and end up paying for the damage. Everybody wins! Except you. You get effed in the A.

[ricosuave]

n/m

[ricosuave]

Originally Posted by Ducay

Shatty deal and what a mess, but 3/4 full on that large of a sink is a tonne of water, as evidenced. I would never fill it up that much, just asking for trouble. I'm not so shocked it failed, nor would I really be surprised if it did fail. Sure it should handle it, but you're just adding t he the risk.

Many reputable counter companies will only glue/epoxy/silicone the undermount sinks in, and occasionally add a cross strap in, but even then you're just relying on 2 or 4 screws into melamine pressboard.

All it takes a bead of the glue being off and you're hooped, this isn't a case of Truman building the house with orphan bones or chinese knockoffs, it was likely a slight quality issue with a trade, not some monsterous conspiracy to deceive you or its buyers

Well, it's a real shame you didn't post all that perceptive, easy to understand, common sense info 12 hours ago when it might have made a difference.

Posters here like piling on to Polak for any number of reasons, but maybe, just maybe, this isn't one of them?

Might just want to hold off on the 'told you so!' for a little longer yet. Just want to ask, how much longer after the initial install was this expected to last? 14 months? In your expert opinion, of course.

[Ducay]

Originally Posted by Cecil Terwilliger

Yeah you missed the part where he said his cork flooring is ruined and bulging already.

And he said it leaked into the unit below.

See this is what I missed. Didn't see that part, exactly why I asked what the damage was.

Originally Posted by ricosuave

Well, it's a real shame you didn't post all that perceptive, easy to understand, common sense info 12 hours ago when it might have made a difference.

Posters here like piling on to Polak for any number of reasons, but maybe, just maybe, this isn't one of them?

Might just want to hold off on the 'told you so!' for a little longer yet. Just want to ask, how much longer after the initial install was this expected to last? 14 months? In your expert opinion, of course.

I'd hardly call that piling on, but like I originally said, its a minor defect that (unfortunately) has the potential to do some major damage apparently. Again, we're not talking about these guys installing something substandard or performing practices that are abhorrent or outside industry norm, we're talking about one install guy's caulking gun running a thin bead without noticing, or the epoxy not being mixed perfectly, or other (silly but damaging) easy faults with the adhesive.

Things happen, Truman could be nicer and more helpful 100% agree, but again, this isn't gross negligence or deceitful practices like the thread makes it out to be.

I would imagine some more pushing and insurance should cover it. Do you have an umbrella policy?

[polak]

Sorry guys I guess the one thing i didnt think through before going nuclear and posting this every where is having to try and answer everyones questions.

So yes, I have emailed all of the major news outlets and my friend has spoken to one of the consumer watch people personally as they're friends and it sounds like they're interested so hopefully something comes from that.

No I never second guessed the capacity of my sink, I feel like you should never build a sink that can't support it's own capacity, I mean that's asking for this situation to happen?

Attainable was included on the original email to Truman Homes and has since been forwarded the story and video.

The damage I've found so far includes the sink, the plumbing under the sink, the cupboard below the sink, the baseboards, my shoes and all of the rags, clothes, blankets and towels I used to soak up the water, and finally, the cork flooring which not only is already warped but I also learned today that you can't match cork so the entire living room, kitchen and foyer will have to be replaced (probably like 600 sqft ish?). This is the damage I can see, not including whats going on under the flooring and the unit below. Legal action is definitely something I'll consider depending on what happens with insurance.

Am I missing something? Ask away, I'll try to answer everything about this incident with Truman Homes.

[Wormius]

That sucks. Try to dry it up really well; especially check for any areas where the water can pool out of sight. I am not sure about condo construction, but wood and water is a nasty combination. It might be worthwhile to call in one of those home restoration service companies.

[Fuzz]

If you can rent some big fans from Home Depot or whatever to get it dry as fast as you can.