This is what happened to my sink after I filled it about 3 quarters of the way with water in the 51 Oak building built by Truman Homes. This was a new condo that is only 15 months old and Truman Homes refused to provide any assistance or coverage claiming that its past the 1 year warranty and that they are not liable for the obviously faulty installation of the sink. This unit was built with cork flooring which has now been destroyed and the water has leaked into the unit below me as well.
When asked how they could ignore this poor quality build, the Truman Homes service manager I spoke with told me "well how do I know you didn't stand in it?" while refusing to send anyone to inspect the sink or any of the associated damage. They also refused to acknowledge the sink as part of the plumbing distribution system and thus claim it would not be covered under the Alberta New Home Warranty Program which extends such coverage for 2 years.
Truman Homes prides themselves on a reputation of customer satisfaction, however it seems that commitment to customer satisfaction has an expiration date just twelve months after you hand them hundreds of thousands of dollars. I think it a bit dubious at best to claim that you as a company pride yourself on your work yet you won't stand by it any longer than Best Buy stands behind an iPod.
On top of this, I would just like to warn any prospective Truman Homes customers that in the short 15 months I have lived in my brand new Truman Home, they had to return multiple times to fix the poor finishing and trims and that their units offer very poor sound insulation as I have a well mannered family of three living above me yet I can hear every single footstep they take and my fixtures have to be tightened and monitored due to the shaking from the simple footsteps above.
I would never recommend Truman Homes to anyone and I am appalled at lack of assistance provided to a customer just 15 months after the possession date in a time when current and prospective home owners are feeling the pinch of a down economy and have so many options when it comes to selecting a builder to partner with on their 25 year investment.
That sucks. You complain a lot on these pages, but that one is legit. No way a sink should give way, ever.
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#### son I don't even see any glue on that sink and definitely no strap. How the hell did they even install it. Was it propped up on top of a bunch of old harlequin paperbacks or what.
#### son I don't even see any glue on that sink and definitely no strap. How the hell did they even install it. Was it propped up on top of a bunch of old harlequin paperbacks or what.
This, shouldn't there at least be some adhesive residue in the errrr sinkhole?
It looks like they dropped it in and walked away.
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Also, amateur move installing the dishwasher at the end of the island. Geez it's like they enjoy making it louder to run.
Quote:
Originally Posted by burn_this_city
Was it just hanging off the countertop and the water caused the shape to change enough to fall through the cavity?
Most modern sinks are undermount, so it should have been glued in/strapped on but it looks like they maybe used the bare minimum amount of glue and didn't let it set before installing the drains/disposal which would have made the seal weaker.
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Tweet/email CTV or another local station and see if their Consumer Protection segment will look at this.
That's effing crappy man. I can't believe that.
Hopefully a combination of your insurance plus the condo corp insurance covers your damage and the damage to the unit below you. Deductible will suck but it'll be better than paying for the whole thing.
If I'm not mistaken you purchased through the Attainable Home Program. If you aren't getting anywhere directly with Truman or Alberta Home Warranty you should consider contacting them and seeing if they can provide some support or if they can put some pressure on Truman to make things right.
TRUMAN HOMES leaves home owner on their own...
