TRUMAN HOMES leaves home owner on their own...

[undercoverbrother]

Crazy that you can't get any action out of the property management company.

[polak]

Thanks guys. The sink was simply glued in place with silicone. No straps or support.

I will be contacting news outlets as well.

[zyzz]

That's probably equivalent to the amount of tears you shed on this forum

[polak]

Originally Posted by undercoverbrother

Crazy that you can't get any action out of the property management company.

My insurance hasn't been able to either. I don't even know if I'm covered by anyone at this point as they're telling me that builder or management company should be responsible. The builder is telling me that only the insurance company is responsible and the management company has been busy every time I called since I spoke with them originally this morning at which point they offered no assistance or information.

No one has even come to inspect the damage at this point and the floor is already bulging.

[PsYcNeT]

Originally Posted by zyzz

That's probably equivalent to the amount of tears you shed on this forum

Also any of ya'll have a recently installed undermount sink with a stone countertop might want to check if the installer put a strap under that thing. If not, any perforated metal strap (like 7$ for 25' at a hardware store) screwed tight into the sides of the cabinet will help. The glue isn't enough a lot of the time.

[undercoverbrother]

Originally Posted by polak

My insurance hasn't been able to either. I don't even know if I'm covered by anyone at this point as they're telling me that builder or management company should be responsible. The builder is telling me that only the insurance company is responsible and the management company has been busy every time I called since I spoke with them originally this morning at which point they offered no assistance or information.

No one has even come to inspect the damage at this point and the floor is already bulging.

This is a building issue, I am almost 100% the Condo Corp's policy should respond.

[undercoverbrother]

Originally Posted by zyzz

That's probably equivalent to the amount of tears you shed on this forum

This post makes you seem like a phallushead.

[Cecil Terwilliger]

Originally Posted by calgarygeologist

If I'm not mistaken you purchased through the Attainable Home Program. If you aren't getting anywhere directly with Truman or Alberta Home Warranty you should consider contacting them and seeing if they can provide some support or if they can put some pressure on Truman to make things right.

Woah, polak can you confirm?

Definitely get in touch with them and give them some feedback. That's not good business for them if true.

Take lots of pictures, contact the board, management company, insurance companies. Take notes (or keep emails) of all contact you've made. Make sure it is all documented.

The condo's insurance will have ot get involved for any inter unit damage. Damage within your unit I'm not surprised the management are saying it is your issue. I have to think your insurance company needs to get involved. It is in your friggin unit, of course it is their responsibility.

[Fuzz]

Originally Posted by polak

was a little panicked at the time. Just wanted to get a quick vid of the carnage before I went into damage control.

Ya, I figured but I'm a bit of a dick sometimes

Did you say it was just silicone sealant and no epoxy? I'm amazed it held as long as it did. That's some Oilers level fail right there.

[squiggs96]

This thread will be great when you're trying to sell your unit, and people are doing research regarding the quality of a Truman home.

[TurdFerguson]

You just got upgraded to lake front living.

Perspective is everything.

[squiggs96]

Originally Posted by undercoverbrother

This is a building issue, I am almost 100% the Condo Corp's policy should respond.

In most cases, and quite possibly this one, you are correct. If you have a condo that has water damage and needs an insurance claim, you would go through the strata's management company which should have insurance coverage in place. There is likely a bylaw stating that a unit will be entitled to the coverage and will be the deductible, assuming it's the not occupant's fault. A homeowner or occupant could buy content insurance, but that would cover clothes, TVs, other personal items from theft or damage. Flood or workmanship is not covered under content insurance.

If you had a single family home, you'd have to purchase all of this insurance yourself.

[Cecil Terwilliger]

Originally Posted by squiggs96

In most cases, and quite possibly this one, you are correct. If you have a condo that has water damage and needs an insurance claim, you would go through the strata's management company which should have insurance coverage in place. There is likely a bylaw stating that a unit will be entitled to the coverage and will be the deductible, assuming it's the not occupant's fault. A homeowner or occupant could buy content insurance, but that would cover clothes, TVs, other personal items from theft or damage. Flood or workmanship is not covered under content insurance.

If you had a single family home, you'd have to purchase all of this insurance yourself.

No but most condo insurance policies have either water coverage or some sort of specific blanket coverage for major issues.

So let's say your condo corp has some huge multi million dollar coverage but the deductible is $5000 (or more, maybe $20,000).

You can actually buy coverage to protect your liability within the building in case your interior flooding causes 10s of thousands of dollars worth of damage to other places in the building. Your condo corp will not pay that deductible for you. They'll make you pay it.

[polak]

Spoke to someone when else at the condo management board and they told me to email their general email. Really getting sick of their sh*t.

As for selling it and prospective buyers finding this thread, I'm just leaving it here so I can live with a guilty free conscious that the information was out there if they had just looked!

[btimbit]

Wow, that's awful build quality.

I have nothing useful to add, but I'm pulling for you. Hope this gets settled in a way that's fair to you. What a joke

[polak]

Originally Posted by Cecil Terwilliger

No but most condo insurance policies have either water coverage or some sort of specific blanket coverage for major issues.

So let's say your condo corp has some huge multi million dollar coverage but the deductible is $5000 (or more, maybe $20,000).

You can actually buy coverage to protect your liability within the building in case your interior flooding causes 10s of thousands of dollars worth of damage to other places in the building. Your condo corp will not pay that deductible for you. They'll make you pay it.

well in that case...

[OutOfTheCube]

I will be checking my sink tonight when I get home.

[Hevishot]

Thats horrible butcher quality work. It amazes me that people can call themselves home builders and employ directly or even sub contract these hacks and get away with it.

[taco.vidal]

Originally Posted by polak

Spoke to someone when else at the condo management board and they told me to email their general email. Really getting sick of their sh*t.

As for selling it and prospective buyers finding this thread, I'm just leaving it here so I can live with a guilty free conscious that the information was out there if they had just looked!

Create and print a page about the improper sink install and slide under the door of all your neighbours. If they have the same #### job, then instruct them in the page to contact the condo management comoany to have preventative work done to fix it.
I wonder if the builder cut corners in all units or if a drunk contractor installed your sink and decided to take a short cut.

[FlamesAddiction]

Brutal man. That really sucks.

I think it's a common theme these days unfortunately with a lot of condos. My advice would be to fix it up as best as possible and sell now. Who knows what other stuff is wrong. If they can't do a sink right, it makes you wonder what is happening inside the walls.

Also, always hire a good independent home inspector before buying, even if it is a new build.

Be careful going through insurance. The place will have "flood damage" on record forever. Makes it harder to sell as people will assume that it could be an ongoing issue and not a one time disaster.