Tiger Direct

[Prototype]

Originally Posted by fotze

The thing about the story that turned it to brutal is the manager who stabbed him in the back told him he would phone back, lied about phoning back, would not meet him face to face and pretty much gave him the middle finger and said he cannot help any further. At that point when it is escalated, the people above that manger must fire the manager (after an investigation, or at least to commiting to firing him if said investigation points to dudes story being true). Anything less than that is completely unacceptable and it tells me that they accept and in fact encourage lying. They lost my business at that point.

That's my point. It's not the PSP that failed. It's the individuals handling the PSP that failed here. That's not customer service! And as someone posted here before when they encountered an inexperienced/unknowledegable individual, they just talked to someone else and got what they wanted.

I'm sure the person with the TV is doing the right thing by going above the store level, and also being in contact with Samsung is the most appropriate thing to do.

[I_H8_Crawford]

A couple things that **** me off about the PSP:
1) It is misleading - they tell you for instance, that on an iPod it's $80 for 3 years - WRONG. The 1st year Best Buy and Future Shop go through the manufacturer's warranty - so you are NOT paying for 3 years, you are paying $80 for 2 years. Same thing with laptops, digi cams, and from the looks of it TVs.
2) Price - I'm looking at purchasing a 50" Sony HDTV - Future shop wants $400 for 4 (but really 3) years. Sony's sonycare warranty is $250 for 3 years, or $400 for 5... and they cover pretty much the same thing. Wear and tear on a TV is BS - the bulb will burn out, but neither warranty will cover that, and I already use a Logitech Harmony remote so I don't care about my remote breaking. I've seen how hard it is to enact the No Lemon Policy as well, and just don't see where it's worth the extra money.

[Prototype]

Originally Posted by I_H8_Crawford

A couple things that **** me off about the PSP:
1) It is misleading - they tell you for instance, that on an iPod it's $80 for 3 years - WRONG. The 1st year Best Buy and Future Shop go through the manufacturer's warranty - so you are NOT paying for 3 years, you are paying $80 for 2 years. Same thing with laptops, digi cams, and from the looks of it TVs.

I know I used the term "extended warranty" earlier, but I'm glad you brought this up. When you buy the service plan for 3 years, it's not on top of the 1 year you get from the manufacturer. There's things that it will cover that your warranty wont.

Originally Posted by I_H8_Crawford

2) Price - I'm looking at purchasing a 50" Sony HDTV - Future shop wants $400 for 4 (but really 3) years. Sony's sonycare warranty is $250 for 3 years, or $400 for 5... and they cover pretty much the same thing. Wear and tear on a TV is BS - the bulb will burn out, but neither warranty will cover that, and I already use a Logitech Harmony remote so I don't care about my remote breaking. I've seen how hard it is to enact the No Lemon Policy as well, and just don't see where it's worth the extra money.

It is 4 years. It will end 2011 if you bought it today. I understand the confussion tho. And it's a consumer product. You'd be dumb not to shop around. If you think that the Sony 'extended warranty' is the way to go, it's your choice. Just like it was your choice not to use their controler and buy a harmony controller. Just like it's your choice to never want to shop at a Future Shop.

As for the No Lemon, I've had it work for me. I had to take in a Sony Portable Minidisc player 4 times to get a latch fixed a year and a half after getting it as a birthday present. By the 4th time, they replaced it with a new one. It still works to this day. Had I not bought the PSP, I'd be stuck with a MD player that was a bitch to open, or a large repair bill.

Forgive me for defending it, but it's worked for me, and I sell it. I'm just trying to get rid of some of the misconceptions. Honostly I'd say 80% of the time that PSP doesn't work is employee failure, 10% is wrong expectations by customers, and 10% is that it just doesn't make sense for the product. I admit that. Do research, ask questions, ask for the manager to clearify if you have to... but PSP isn't as evil as people make it out to be.

[I_H8_Crawford]

Originally Posted by Prottotype

I know I used the term "extended warranty" earlier, but I'm glad you brought this up. When you buy the service plan for 3 years, it's not on top of the 1 year you get from the manufacturer. There's things that it will cover that your warranty wont.


It is 4 years. It will end 2011 if you bought it today. I understand the confussion tho. And it's a consumer product. You'd be dumb not to shop around. If you think that the Sony 'extended warranty' is the way to go, it's your choice. Just like it was your choice not to use their controler and buy a harmony controller. Just like it's your choice to never want to shop at a Future Shop.

I know it runs concurrently with the manu warranty, but the fact is 99.9% of the time, if anything breaks in the 1st year it is covered by the manufacturer - which means FS is charging me $400 to really only cover it themselves for 3 years.
The No Lemon policy chances of even kicking in in the 1st year is remote as they have IIRC the 90 day guarantee - so 4 times repaired at 90 days = 360 days - just in time for the manu warranty to end, hence the fact that FS doesn't do dick-all in the 1st year.
The fact is I have not seen a single thing that happens in the 1st year that would not be covered by the manufacturer but WOULD be covered by the PSP - hence the issues I have with them "justifying" the insane high price for PSP because it is "3 years on this laptop" when actually what it is is "1 year of manufacturer and 2 years of Future Shop"
Acer laptops (I feel sorry for anyone who bought one, BTW) for example - even if a customer has purchased the PSP - if anything goes wrong in the 1st year, the customer must contact and deal with Acer directly... yet they still paid the $400 or whatever it is for a "3 year" coverage from FS... that is BS, and rips off the customers, especially since customers are NEVER told this fact during the time of purchase. (I have friends that work there, that's how I know)

[Prototype]

Originally Posted by I_H8_Crawford

The No Lemon policy chances of even kicking in in the 1st year is remote as they have IIRC the 90 day guarantee - so 4 times repaired at 90 days = 360 days - just in time for the manu warranty to end, hence the fact that FS doesn't do dick-all in the 1st year.

It's 30 days, but I understand your point, but the fact of the matter is if you do get the one that breaks 5 times in the first year, keep getting it repaired for free under the manucaturer's warranty.

If it breaks 4 times in 4 years it's covered. We had a lady this week bring in a Camera she's had for 3 years, and get full credit for what she paid towards a new camera thanks to the No Lemon. Just cause you don't like it doesn't mean it doesn't work for people .

[I_H8_Crawford]

Originally Posted by Prottotype

It's 30 days, but I understand your point, but the fact of the matter is if you do get the one that breaks 5 times in the first year, keep getting it repaired for free under the manucaturer's warranty.

If it breaks 4 times in 4 years it's covered. We had a lady this week bring in a Camera she's had for 3 years, and get full credit for what she paid towards a new camera thanks to the No Lemon. Just cause you don't like it doesn't mean it doesn't work for people .

I really haven't taken a position on the whole thing, I know my posts seem negative, but that's just because my biggest issue is that future shop/Best buy justify the insane prices on their warranties (that is what they are when you get down to it) vs other companies because of a)length (such as claiming it is a 3 year psp when in fact the 1st year is dealt with directly with the manyfacturer) and b) "extras"

Extras are debateable, but how can you justify telling someone that Future Shop will take care of their laptop for 3 years, when in fact you KNOW that the 1st year the customer must call up Acer, send the laptop to Acer and let Acer handle everything for that 1st year? IMO if the PSP is going to run concurrently with the manufacturer's warranty, future shop should be on the hook for the whole 3 years, especially for the insane prices paid for the warranty.

[Winsor_Pilates]

The RFD story sounds exactly like what we went through with our projection TV from A&B sound about a year ago.

They took the TV away for almost 3 months in total, returning it unfixed and then taking it again twice and refused to use another service company for the 3 months.
Plus they gave us the runaround no matter where we called. A&B would tell us to call the service shop who would tell us to call A&B and back and forth. It was one of the most annoying experiences of all time.

Finally after 3 months, they agreed to send someone from another company and the guy fixed it 20 min. I couldn't believe it.

[RougeUnderoos]

I'm resigned to the fact that the service I get is pretty much going to suck every time no matter who I'm dealing with. I was blatantly lied to just today by a Shaw employee. There is no use getting worked up over it, but I still do.

I know I know, the people who post on here are great at doing their job, answering the phone, selling the warranties, but next time you are at work look to the left and right of you and tell those people to shape up.