Tiger Direct

[FFR]

Has anyone dealt with this company before? They are unbelievable. I bought a digital picture frame from them for a Christmas gift this year and was not happy with it when I got it so I returned it following all of their instructions. I recived an email telling me they had gotten my item and would be refunding my money....2 and a half weeks later, still no refund. I've called them three times (gave up on hold for 45 minutes twice and once they disconnected on me after giving me a message that their office was closed after I had been on hold for half an hour) and I've emailed them twice and haven't gotten any information. Anyone have any ideas on how to deal with this company and get my money back?

[kipperfan]

http://www.tigerdirectsucks.org/

[Inferno]

I used to buy parts from them until they stopped free shipping. One thing I did like about them was their fast shipping. I ordered a hard drive from them and it was shipped out within a couple hours.

I did get a lemon motherboard from them but I didnt have any problems returning it(besides having to phone Asus to get a return number) and getting my money refunded.

[SoulOfTheFlame]

I duno..

I've had my computer I bought from them for 3 years and no problems. Dealt with them a lot, though I did have a friend that worked there so maybe he made sure I didn't get screwed :P

[Igottago]

Just bought some RAM from them. Shipped yesterday. Price was decent. No issues so far, unless the RAM is dead on arrival. First time i've dealt with them though.

[FFR]

Well I wasn't intending to compete for the best horror story. Just looking for some advice.

However, I thought the company was great originally. The price was good, the shipping was fast and it arrived in fine condition, I just decided I didn't like it. Returning it was no problem, I just haven't gotten my refund yet.

Wasn't meant to be a horror story...just looking for advice.

[Madman]

Yeah, I've had similar return problems. I refuse to deal with them ever again, good price or not.

[boobaloo]

We ordered the wrong thing, refused the shipment and got a refund. I think hubby had to phone them a couple of times before the refund actually showed up. It was their idea to refuse the shipment, though, and the ups driver was a little upset about it. Other than a couple of 1-800 calls, it wasn't that hard to get our money back. Have you called them again?

[FFR]

I've called them numerous times. I've always been told to be patient and that it is processing. It's just a very frustrating procedure. I looked up some stuff on their company today and apparently they had 956 (approx) complaints filed with the BBB within a period of 36 months. Some company....And to think while I"m sitting on hold all I hear is about how great their customer service is..."The best anywhere, anytime!"

[boobaloo]

Originally Posted by FFR

I've called them numerous times. I've always been told to be patient and that it is processing. It's just a very frustrating procedure. I looked up some stuff on their company today and apparently they had 956 (approx) complaints filed with the BBB within a period of 36 months. Some company....And to think while I"m sitting on hold all I hear is about how great their customer service is..."The best anywhere, anytime!"

That's too bad. It's a pet peeve of mine, in this day of electronic transfers. It takes 1/2 of a millisecond to get the money from you account and 3 months to put it back. I'll never figure that one out.

[Bobblehead]

Tiger Direct has a bad reputation from everything I've heard. For every happy customer there seem to be 2 unhappy customers.

I won't order from them for that reason.

[Frank the Tank]

Originally Posted by fotze

I was sure hoping for more of a horror story than that. like this one ythat is building big time on RFD.

http://www.redflagdeals.com/forums/s...=393838&page=1

Nearly 150,000 views in a couple days.

That guys story is INSANE. Thats the whole reason people go postal.

[Bobblehead]

Originally Posted by fotze

I was sure hoping for more of a horror story than that. like this one ythat is building big time on RFD.

http://www.redflagdeals.com/forums/s...=393838&page=1

Nearly 150,000 views in a couple days.

Really shows you the true value of the extra "Protection Plans" they try to push you into.

[Hack&Lube]

I only shop Tiger Direct when they have free shipping promotions. Otherwise, I stay away.

[Bobblehead]

Originally Posted by fotze

I was sure hoping for more of a horror story than that. like this one ythat is building big time on RFD.

http://www.redflagdeals.com/forums/s...=393838&page=1

Nearly 150,000 views in a couple days.

Ahh, I saw this on Digg and didn't click through. 235,000+ views so far, and many people saying how BestBuy has lost their business. A bunch of those are probably BS, but I'm willing to bet that Best Buy has lost more business than the value of a TV.

[Coelah]

As long as your item is in good working condition, you shouldn't have too much trouble with Tiger Direct. If it needs to be returned, well you could be in trouble. There's too many people who've had trouble getting the proper service with faulty goods for me.

I can't say enough good things about NCIX though. I've always received great and fast service through them. Really good at admitting a mistake if they've made one as well. One other thing that's good is their payment options. Pretty much can pay them any way you want. Online Bill Payment, Credit Card, PayPal, Cheque, the list goes on. The negative is shipping costs. Won't be cheap.

[Prototype]

I've never heard of this company until stumbling upon this thread. Without clicking on any of the links, I think Tiger Direct and I won't be working on anything... ever. Thanks for the heads up.

[Prototype]

Originally Posted by Bobblehead

Really shows you the true value of the extra "Protection Plans" they try to push you into.

I wish there was more people who go online and say "I got my camera fixed thanks to PSP." No one keeps track of when it works. In the last week at work, I've seen atleast 2-3 people who have gotten the PSP to work for them.

It's a shame that PSP doesn't cover stupidity of the employees in that story. It's not the PSP that is fault, it's the people involved.

Are you going to buy PSP cause of my post? Doubt it. Do I care? No. Everything I buy I get the plans, cause I want to make sure that stuff like this gets fixed, as long as I can get around the stupidity of the employees of the place I'm buying it.

[Bobblehead]

Originally Posted by Prottotype

I wish there was more people who go online and say "I got my camera fixed thanks to PSP." No one keeps track of when it works. In the last week at work, I've seen atleast 2-3 people who have gotten the PSP to work for them.

It's a shame that PSP doesn't cover stupidity of the employees in that story. It's not the PSP that is fault, it's the people involved.

Are you going to buy PSP cause of my post? Doubt it. Do I care? No. Everything I buy I get the plans, cause I want to make sure that stuff like this gets fixed, as long as I can get around the stupidity of the employees of the place I'm buying it.

I'm just wondering about all the people posting in that thread alledging to be BB employees who all say teh same thing - use your credit card to double the manufacturers warranty and don't by the PSP.

Can you make the case for buying the PSP?

In my mind, if it is a product that I need to buy extra warranty then it is a product I don't want to buy.

[Prototype]

I don't work for BB. I work for Future Shop.

First things first... most companies only cover their product for around one year only. Based on your statement, I reccomend not buying electronics at all if you think that based on warrenties provided is how the product will perform.

The only downside to this guys story is that it's a 61' TV. I know it should have been something that he wouldn't have to bring the item in, but if he brought it to our store, we'd ship it out. I'm pretty sure that if it was our store, we wouldn't go chincy on the repair guy. Had he called Samsung, and had a rep out, according to what I understand... he would have to pay for the repair up front, but take the reciept with his original, and be reimbursed.

When I've had to deal with PSP, it's been on products that are easily transported back to the store. Take a digital camera for isntance. Most people don't take proper care of the lense. If dirt and dust pile up in the lense, it can slow down the zoom, and in most cases sieze the zoom function all together. If this happens in year two, you have to pay for the full amount for the repair to your camera without the PSP. If it just slows down, most companies do not accept the item as 'broken'. The PSP will cover something like that. The manufacturer's warranty wont.

The main thing the PSP should do is provide a middleman so that if anything happens to your product, and you can bring it into the store, we'll get it back to the manufacturer, and go from there.

I can't speak for an Onterio Best Buy, and I have no idea why a repair guy who doesn't know the product was called. It isn't and wouldn't be how my management team would have handled the situation.

As I said before, it's a decision by the consumer to buy the PSP. If you don't want it, I won't loose any sleep. But it's when I get painted with a brush based on a story like that one as an idiot for trying to sell PSP, that's when I have a problem. It's a part of my job. You can politely decline at the point of purchase.

It's a gamble. You may buy the TV that lasts 25 years. But you may also be buying the item that dies after one year and one day. It's insurance more than anything. Just make sure you get all the information before buying it. Make sure that XXXX Repair Shop won't come see you.