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Originally Posted by Maritime Q-Scout
That still isn’t fair. If you had a poor server but if the person who brought you your food was nice, does the tip go up?
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It is fair, because if one person wasn't nice in it no matter *WHO* it is, the tip goes down. That means even if one person that isn't getting the tip(the food runner or other server) was nice, but our server was mean, the service was still crappy, understand? No matter *WHO* in the service was mean, the fact that the service was ####ty. So one person making it good doesn't all of a sudden make it wonderful.
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If you could miss it for a large party, you could miss it if the restaurant was insanely busy.
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No, not 3 items on one plate if you really verified each order since it was only 2 plates of food, I beg to differ.
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If you are distraught because you didn’t have extra tartar sauce, you should seek mental help from a medical professional.
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No, I was distraught because he acted like I couldn't order from him as if he wasn't one of the servers in my service. It's not like I called him over, he came to us to bring our food, so he was a person that was part of our service.
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Yes it is unreasonable. You can help out, but Server A is responsible for section A, Server B is responsible for section B, server C is responsible for section C. By having each other order the others around chaos would ensue and service would be horrible.
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But that's what other servers do as to why we have other people running our food and bar drinks to us. Our server can't always bring us those things if they are in the middle of taking an order for example.
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How would you like it if your server was told by a server from another section to bring out the food to the other server’s section rather than your server getting your refills?
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That it was *FAIR* since the people that ordered food were first since they ordered *WAYYYY***BEFORE**** I just asked for my refills, think about it.... That's only fair. They were first.
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Actually no, having the manager get the tip and distribute it accordingly is by far the most fair.
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No, because the manager can pocket some money without anyone's knowledge if it's cash. Only if it's a credit card tip would that work.
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For what? Not doing your job?
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For not doing their job.
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The restaurant doesn’t need your permission to bring you free rolls, or bread.
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Actually they do since *I* am ******PAYING THE TIP FOR MY TIME THERE******, so NO, you are VERY 100%, BILLION PERCENT WRONG THERE! *WE* are the customers that say what we want or what we don't want for our tip money.
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The restaurant doesn’t need your permission to bring you a refill. If you don’t like it, don’t go back.
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Yes they do. Our tip money rules that. In both the bread and refill situations, the manager should allow no tips if that's how he or she feels then. Don't make us pay for things that we may not want, then that way the owner of the restaurant can have full control to do these things.
Especially if it's an automatic gratuity in a large party, that means I have to by LAW pay that tip, so yeah, they need my permission in both cases.
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Let’s break this down again.
• Server sees your drink is about to get low
• Server gets your refill ready
• Server sees your drink is low and brings you refill
• If the server didn’t have your refill ready, then now is when they’d be asking you.
• So if you didn’t want Coke, then the server goes to the drink station to get your desired drink
• Server gets you your drink, and brings it back
There’s no time lost here. None. Zero.
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The time lost is the fixing it for nothing and going back and forth to the soda area for nothing. You don't see that, do you?
No, Red Lobster waiter comes to me(let's say we are measuring at the same time a server would be at the soda station), right now he asks me I order my coke(I had previously ordered dr. pepper), right now our waiter would have been fixing the dr. pepper and on his way back with the wrong item. Right now my waiter is fixing my correct drink while your waiter is at my table with the wrong drink as I am sending him back. My waiter has my drink while your waiter had to throw out the old drink and do it all over again with another drink.
You just don't seem to understand the time lost of fixing a drink for nothing, going to a soda area for nothing, and throwing a drink out.
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This does not parallel. None what so ever. You would have to assume that the server is at your table during your meal in order for the example to work.
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No, even if the server was by the soda station, just putting ice and drink in a glass for nothing is TIME LOSS. You can't deny that, you can't, because it's TRUE.
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No you don’t need to order it that way.
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Yes you do. Not all servers do this, even at places we had never gone to before out of town that don't know us have not given us refills without asking. They asked us each time. If you want it that way, YOU ORDER that way.
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Also if the rest of the restaurant expects service one way, you want it another then you are the outlier.
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No, because the rest of the restaurant isn't paying for my service, *I* am though.
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It’s unreasonable to cater to an outlier at the expense of the majority.
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No, it's unreasonable to not satisfy *ALL* customers and only satisfy 98% of them since the owner isn't paying for the service. If the owner paid for the service, then I'd agree totally with you since our time there would not have to be paid by us.
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If you want to dock the tip because the server is proactive that is your prerogative but it doesn’t mean the service was poor.
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I didn't say the service was poor. I said it wasn't their choice to order for me.
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Because if you order Coke and they bring you a refill of Coke and you don’t want it you want something else, that’s bizarre.
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But I may not want a refill at all even. It's not bizarre, it's serving by INDIVIDUALITY the way it's SUPPOSED to be done. Each person in each party feels differently about things the way they want them.
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You didn’t order something else, you ordered Coke.
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No server GAVE ME A *****CHANCE***** to order something different is my point here. That's not their choice to bring me another drink. That's the person *PAYING FOR THE SERVICE* that is in charge of that choice making. Not the owner, not the manager, not the server.
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Also, no extra time based on the above scenario. If there is wasted time, it’s not due to bringing you a refill.
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Yes it is. Filling up a cup with ice and drink for nothing *IS* wasting. It's taking up time that could have been doing what the customer actually wanted you to do, not even that customer even, could be another customer that wanted something like their check, but you were too busy fixing a drink for nothing.
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If a server is trained one way, and the company policy is the same, but you don’t like it, then it’s not in the server’s control.
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Actually it is, because if the customer doesn't want it, they customer doesn't have to have their service that way. For example, if the customer tells their server when they are greeted that they don't want refills without asking first, the manager will *******CERTAINLY NOT MAKE THE CUSTOMER SUFFER WITH SOMETHING THEY DO NOT WANT AND YOU KNOW IT******! SO STOP WITH THIS BS!
http://www.stuckserving.com/waiter-s...age-2#comments
This is JT that worked or works at Chili's.
JT said: "Obviously if a customer says they don’t want one, I am not expected to bring one."
When I told him this: "It’s not required if they tell you no, is it? So why not ASK this question at ALL your tables when GREETED?"
That's when he gave up and said this: "I’m done, please never come into Chili’s if you’re from the New Orleans area. I’m absolutely not kidding."
So you see, a waiter at a chain restaurant that "encourages silent refills" can't make the customer have refills without asking if they don't want it. It *IS* in the server's control by what I told JT that you can ask at the *GREETING* if the customers would like refills without being asked throughout their service. Why you think he gave up and didn't tell me he wasn't allowed to ask that, huh? It's because he *******COULD IF HE WANTED TO ASK THAT TO ALL OF HIS TABLES******. He was only required to not ask at *EACH* refill, and honestly it was "when possible" as the paper he quoted said:
http://####mytable.files.wordpress.c...09/scan-2.jpeg
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Even if it takes an extra 6 second, the humanity!
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WOW, what an UNCARING person you are. That's just mean.
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A ten year crusade against servers over 6 seconds is not reasonable.If you think so, you need to seek professional mental help.
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No, you need mental help if you think that someone *PAYING *******YOU******** shouldn't be able to get the FASTEST POSSIBLE SERVICE FOR THEIR TIP MONEY YOU WANT. For you to think you should get a good tip for a PURPOSEFUL delay is ridiculous of you.
You told me about me not calling you dumb, then you go and do the same thing with this insulting stuff, hypocrite.
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Exactly. This negates your whole “I could have had it that much quicker” argument as you still have a drink.
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But not the drink I want. That's the point, so NO, you are wrong there.
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That is a restaurant’s name. I asked for a layout.
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Chili's has changed during the years where I live. They used to have a soda station by the bathroom area hall way, but they don't anymore(at least 2-3 yrs they took it out). Now they only soda stations is in the kitchen and at the bar, that's it. I also think they don't have dr. pepper at the bar, just like at a lot of restaurants, because they go with what a person at a bar would order like jack and coke for example. They don't order a jack and dr. pepper in most cases.
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You’re assuming what the server can and cannot control, and then blaming them for it. If they are trained one way, and follow company policy one way, then you can’t say they are in control.
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But they are. If the customer doesn't want something, they aren't "FORCED" to take something they don't want. You are wrong.
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What does “Legally it’s not their tip money to be able to do this” mean? I honestly have no idea. It’s no illegal to bring you a pop. It’s not their money until you give it to them. It’s not like you’re holding it over their head saying “you’re tip is 20% right now, I will update you as the night goes on to let you know how you’re doing”. If you do, do that, then you need to seek professional mental help.
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Common sense, it's not legal to "ORDER" for someone. It's not their tip money paying for the service, so they have NO LEGAL RIGHTS to place an ORDER for someone else without their CONSENT.
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In this scenario, whether you’re the 1st car or 5th car you turn left at the same time.
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Not necessarily, because by the time you get to the intersection if other cars are turning as well, you may catch the red light again. Sorry, but you are wrong.
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You don’t dictate how the restaurants operations work because you leave a couple of dollars at the end of your meal.
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I dictate how I want my time spent there. THAT is what I dictate with my tip. I don't dictate what another table's service is. I dictate what *MY* service has in it with my tip I am paying. As I said, if you feel the owner wants control, let the owner pay the tip and let us not pay a tip.
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Actually no, you said you don’t want chit-chat before ordering.
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That's not chit chat, that's asking about "SERVICE" issues. Chit chat would be about personal things that have ZERO to do with service.
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Having a refill of something you ordered is proactive
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I didn't order a second glass though or a third glass of it though.
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and you can exchange pleasantries when you receive it.
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Why not think ahead and come to *ASK* me instead to save everyone including yourself time and Extra work for yourself?
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There is no contractition on my behalf here, only on you.
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There is. A robot would not ask, a human being would. Sorry, but you got yourself into that one.
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You’re making 99.9% of people wait longer for their refill
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No, I don't control their ****MOUTHS NOT *ASKING* THEIR SERVER AT THE GREETING IF THEY COULD HAVE THAT TYPE OF SERVICE***, AM I? I am not controlling their service. If they want it that way, they need to *ORDER* it that way.
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so you the .1% can change your mind and get a different drink than you originally ordered.
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Yes, because everyone is different and should be treated as if they are since they are *PAYING A TIP* to have that privilege to make that decision.
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That makes no sense at all. You seem to think that the restaurant revolves around you.
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It does make 100% sense to satisfy 100% of people, not only 99%. It doesn't revolve around me, it revolves around the person *PAYING* and *DECIDING* the tip at each table.
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First off your 6 seconds, and their 6 seconds are the same.
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I was talking about asking "Would you all like refills without being asked throughout your service?" THAT'S 6 sounds, as you told me "OH THE HUMANITY" to have the customers wait to hear you say that sentence "SECONDS worth" which is the *SAME* amount of time you are talking about that I should be made to wait. That was the point that it's OK for you to make me wait 6 seconds, but not anyone else? That's not fair and you know it.
Why not just ask at the greeting to avoid all of that extra work and time spent on getting unwanted items?
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Additionally, you need to weight the cost/benefit of how you weight all the tables.
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NO, because all my tables aren't one big tip they are giving me. It's individual opinions that are there tipping me, so no, I would NEVER do that, EVER!
They all aren't one big table. They have different people that have different opinions about what they want for their tip money.
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You need to maximize the service for your section.
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No, I will treat each table as they are 100% TOTALLY DIFFERENT than everyone else in the world since I am getting an "INDIVIDUALIZED TIP."
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So if one table has to wait 6 seconds for their drinks and saves 3 minutes for the other tables, then it makes much more sense to have one table wait 6 seconds.
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No, because that's CUTTING, it's MORALLY WRONG, and it's *****VERY UNFAIR******.
You sound like a person that works at a McDonald's in a mall that the first person has a combo and the 2nd person orders 3 cokes that you would fix the 3 cokes first and make the first person wait for their coke just because they ordered a combo. That's not how it works in real life. Cutting is WRONG!
It makes more sense to go in the ORDER in which the request came in. That means if the other table waits 3 minutes, it's only *************FAIR AND MORALLY RIGHT TO MAKE THEM WAIT. It's not their ********TURN*******. WE ALL HAVE TURNS.
So in an example if you were my server and as you were taking a person's food order at a table, let's say I was rude to go up to you while you were in the middle of taking someone's order to ask for a refill. My refill takes less time than to take the rest of your table's order. The way you are saying that you should tell the table that you'd be right back and get my refill, then go back to get the other 5 people's food orders. In reality, you know that would be morally wrong for me to do that and morally wrong for you to stop taking their order.
In that scenario I just said above, it's NO DIFFERENT than what you are saying. My coke is going to take less time, but CUTTING is NOT AN "OK" thing to do NO MATTER WHAT. Even if I came up to you to get my check and you had it in your apron pocket, it would be wrong of you to give me the check while you were taking their order, even if it would only take mere seconds, it would be wrong. WHY? The people that you were taking an order from would feel that's wrong of you to stop even for 3 seconds even to attend to my needs. It's not my turn, that's why they'd be upset and aggravated with you. It would be RUDE of you to go along with my rudeness of interrupting you at their table. Even if it meant only 4-5 seconds, it still would be rude and morally wrong. By the way you think, you feel that cutting should be OK, so honestly, you think in this scenario you'd let me have my check and cut in front of their turns even though I interrupted their turn?
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Also, see the bulleted scenario above where no time is wasted.
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There is. You even admitted it. YOU ADMITTED IT!
So you are saying it takes ZERO SECONDS to fill a cup with ice and drink? Obviously, that is what you are saying.
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Lastly, do you time your servers?
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At times I have. Not all the time, but at times I have.
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Do you dock a server’s tip because another customer got in their way, you are getting your drink 6 seconds later, which apparently is unacceptable because your 6 seconds are more valuable than others.
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No, I dock my server's tip if they CUT. For example, it's not their fault if after they get my request that they are called over, but if I just asked for my check and they asked for a refill, I sure don't expect my server to get them a refill first and make me wait for my check when I asked for what I asked for FIRST(BEFORE THEM). If I see them handing drinks or food off the tray in the wrong order in terms of that it's cutting in front of my turn, they get points off. If it's in the wrong order, but I am in the benefit of it, they get bonus points.
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You can’t change your side midway through a meal, yet you can change your drink?
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Yep, because the side dish doesn't have refills, DUHHHHHHHHHHHHHHHHHHHHHHH! I can change my drink, because I am getting*********MORE THAN ONE DRINK********, DUHHHHHHHHHHHH AGAIN!
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That’s an assumption on your behalf that you’re faulting the server for.
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No, no one is assuming except the server.
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Servers are often trained and instructed to bring refills when drinks get low.
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No server is made to do this if the customer says they don't want it. Just read again about JT's experience.
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Also, how is the server controlling someone else’s tip money by bringing you a refill?
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TIME. I really have to explain this. Every second I am at that table, I am in my service that I am paying for. Any time waiting to get seated is not part of my service. So every second I am there I am paying for how long I want for what I want as far as what's in the server's control, which refills are. Not ordering for me is in their control.
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What are you talking about Choice? I don’t get it.
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That you won't let me decide what I want. YOU should be asking me, not bringing me whatever you want. It's not about what the server wants. That's why they don't pay us a tip that we pay them a tip for satisfying *US*, not themselves.
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By bringing you a free refill they aren’t denying you any choice at all.
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Yes they are, because they just took it away by bringing it to me. That time you can't get back no matter what you do, it's impossible. I am paying for every second I am there that I am waiting to order what I do want, but the server won't let me in your case for example.
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Then why in the bloody blue blazes are you coming onto a message board where I live (Canada) to improve the service of the servers here, when the rules and norms are different?
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Because people should get what *THEY* want for *THEIR* money no matter where you live.
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That’s the entire premise of the refill debate. That you have a choice but the server isn’t giving you a choice by bringing you a Coke when you ordered Coke.
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You said you didn't understand, well to me it sounds like you do. You aren't giving me the choice, therefore, I send my server back and lost time because of it. If I end up wanting the drink, it did save time, but that doesn't matter, because my tip is paying for me to not have someone "CONTROL" my tip money.
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Often menus state the price for soft drinks, and list the options. That doesn’t necessarily mean the options are interchangeable.
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They are if they are the same exact price and they have free refills.
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To use the Swiss Chalet example: You can order a quarter chicken meal, with your choice of fries, mashed potato, or salad. If they have the unlimited fries promotion, it doesn’t mean you get unlimited mashed potato or salad despite the fact they are both listed as sides and cost the same price.
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Of course not, because mashed potatoes and salad aren't unlimited refills unlike all the soft drinks and iced teas ARE. You are comparing oranges to apples here. These aren't the same thing at all, NOT BY A LONG SHOT!
If the promotion was that you got unlimited mashed potatoes, unlimited fries, and unlimited salad, those are interchangeable. You couldn't have all three or two at the same time(unless you wanted to have half and half worth), but you could get all of them, because they would all be the same price and would all be unlimited free refills.
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Yes, you’re filling your coke again.
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No, the defintion says "fill again", doesn't state it "HAS" to be the "SAME PRODUCT" that is refilled. A refill means fill the container again, NOT of the same substance necessarily. It can be, but nothing says it has to be in the definition.
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You can’t refill your coffee with Coke despite they both have free refills.
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If they are the same price and free refills, YES. If they are a different price, whichever one is higher is charged initially and the other one is the free refill.
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Sides are a category.
You’re picking free refills on what you want, and ignoring others.
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Fountain drink are a category. Not sure what you mean by "ignoring others", because the category I am ordering from is fountain drinks and iced tea. I am not ordering a glass of milk and expecting that refill to be free. I am expecting ONLY what's in the category that is the same price and free refills to be free.
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No, no you can’t. They don’t offer that.
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I could and I said *IF THEY OFFERED THAT*, if you *READ* IT.
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You’re assuming that you can change the product for the category. Nowhere in the definition does it say that the refill can be something different.
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Nowhere does it state it has to be the same either. That's the point, a refill is just FILLING UP A CONTAINER AGAIN, NOT OF A PARTICULAR SUBSTANCE EVEN.
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If you dig a hole, remove the dirt and put cement in it. You didn’t refill the hole with cement as it never had it to begin with.
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Yes you did. A refill is filling up the hole again. Read the definition.
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No, it means that of those items you can have it refilled.
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Yes and I can order ANY OF THEM I CHOOSE TO GET THEM FILLED AGAIN. Doesn't matter what drink I start or end with or change in the middle of my service even if it's in that category and the same price, I am fine to not get charged.
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It doesn’t mean that you can get a Coke, then coffee, then Sprite, then tea.
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Yes it does, because I do it ALL THE TIME at restaurants for NO CHARGE, NOT EVEN AN ATTEMPT to charge me even.
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Do you know what a tip is? What it’s for? A tip is a gratuity for a job well done. It is not a method of buying someone to do your bidding. You don’t get to order a person around because you’re going to thank them afterward.
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You are ordering them around when you tell them what to do next, because that's what service is. You give them ORDERS(not just food and drink orders, but what to do next).
A tip is for service. I am not buying someone, I am buying my TIME called service that the person giving me the service is supposed to do what *I* want, along with serving other people for their tip doing what THEY want.
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If you think your tip controls the server, do you explain that to the server beforehand? I’m starting to think that you don’t understand the interaction.
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Why would I have to explain COMMON SENSE that if they want my money, they need to give me good service, huh? Why would I have to explain to give me what *I* want for *MY* money?
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How is ensuring overall efficiency controlling other people’s tip money?
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Because the tip we are paying is going to people that aren't asking permission before wasting our time doing things we don't want when they could be doing the things we wanted instead.
It makes no sense to control my dining experience when *I* am *PAYING YOU*, you aren't paying me, so stop controlling my tip money. When it's *YOUR MONEY* paying me, *THEN* you can control whatever the hell you want, but until then, *WE* get full control, GOT IT?
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You don’t have to pay them, the same way they don’t have to do their jobs exactly how you think they should.
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Then they can't complain when they aren't paid then if they don't want to do what I want them to do. That's mean for them to do that to someone.
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They should do their job based on maximizing the atmosphere for everyone.
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No, they should do their jobs to satisfy *EVERYONE*, NOT act like it's one big tip they are receiving from ONE person's opinion.
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No two people are alike and therefore not every single person a server waits on will leave with an orgasmic experience.
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If no two people are alike, WHY do you want to act like they are by not asking if they want refills without asking and FORCING them to get an unwanted refill, which even if they decline it, you forced them to be given it and their time you wasted?
You are CONTRADICTING YOUR OWN LOGIC WITH THIS ONE. If no two people are alike, WHY act like they are?
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I’ve never in my life seen somewhere that will allow for a refill of pop for coffee.
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That's you, I have. As long as the more expensive item is charged. As I said before, for example, a coffee that is $1.50, then the person wants a diet coke that is $2.50. I'd charge the person $2.50, not $1.50 and $2.50, because that's overcharging them since they are both free refillable drinks. If they are the same price, then even more so you can do it with no problem.
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You’d have to order the product.
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A free refillable drink is ordering the product. I can order coke, dr. pepper, sprite, rootbeer, and diet coke in one sitting and on get charged for $2.50(a coke). Why? They are all in that category of free refillable fountain drinks and they are all the same price. Why would it be fair if I was charged for each drink when they are all fountain drinks? I could see being charged for a bottle of coke each time since the category that I originally ordered from was fountain drinks, not bottles of coke, understand?
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Refilling one product for another is foolish.
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No, it's smart. Why not?
No, your argument is that a refill has to be the same product, but the definition doesn't state it has to be.
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You’re testing a server without them knowing it’s a test. Fantastic.
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So are all the other 99% of the population that doesn't want to ask for refills without asking. What's the difference here, huh? Not all servers give refills without asking, so WHY NOT ORDER that way if that's what you want, huh? That's a test to see if they are going to do it or not. You don't see that they are doing the SAME DAMN THING, huh?
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You expect them to know that you are an outlier and want something outside the norm
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No, I expect them to take your own advice to heart:
The servers should be going by *INDIVIDUALITY* when they take an order, NOT by majority. Your words, remember that.
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and should sacrifice overall efficiency for a test they are unaware of.
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It's not efficiency if the customers don't want the refills. Let's say they do, I did say ASK AT THE GREETING since the customers won't ask their server. This way you will know for sure what to do.
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Not necessarily. I’ve been to restaurants where if you order a Coke you get a Coke, you don’t get to switch to Rootbeer.
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You are supposed to get to. You got overcharged then. That's not right. A fountain drink is just that a fountain drink. Doesn't matter what flavor you choose since it's in that category and it doesn't cost more.
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But if that’s the case, then you can’t fault a server for assuming something based on most customers. That’s just not fair.
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Contradiction:
Your server should ************NEVER, EVER, EVER, EVER, EVER******* serve based on most customers, EVER! It *IS* fair since NO TWO PEOPLE ARE ALIKE!
It is *FAIR* since you are getting an ************INDIVIDUALIZED********** TIP**********, SO YEAH IT'S FOR SURE A ZILLION PERCENT FAIR!
It would be UNFAIR to serve your way. If you were getting one big tip of one person's opinion on the whole restaurant experience then I would agree, but you aren't, you are getting many tips from many different people at each table.
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Because they are different drinks.
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Yeah, that's why I said why mention beer? Beer is not a free refillable drink.
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I’ve never heard of being able to switch like that. That doesn’t mean it’s normal and servers should be catering to this.
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Yes it does. Just because you never heard of it doesn't mean you can't.
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I didn’t mention Olive Garden. I mentioned East Side Mario’s where you can’t do that. So because Olive Garden does it one way, and East Side Mario’s does it another, you’d fault the server at East Side Mario’s? That’s not rational.
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No, I am saying that Olive Garden let you choose from different pastas for your "never ending pasta bowl." Just letting you know that you are wrong that some restaurants have interchangeable things, that's all.
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It’s not over charging you if you order a Coke and a Ginger Ale, and they charge you for a Coke and a Ginger Ale. You ordered two different items.
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If they are both the same price and free refills, it would be overcharging me. It's a category I am ordering, not a coke or a ginger ale, but a FOUNTAIN DRINK.
On most menus are written like Red Lobster where they state the categories not
coke $2.50
Dr. pepper $2.50
Diet coke $2.50
Understand that it's not single listed like that. It's a CATEGORY of items.
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Hence why the switch shouldn’t be expected.
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Switching should *ALWAYS* be expected. I don't get WHY you think everyone has to go as if it has to go like a puzzle in the exact spots all the time that no one can ever order things differently?
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Coke is a thing, Sprite is a thing, they aren’t the same thing.
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They are fountain drinks though, which THAT CATEGORY IS THE SAME and the PRICE is the same. They BOTH HAVE FREE REFILLS. That's the same.
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You’re assuming that the restaurant considers them the same thing. That is not necessarily true.
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When they don't list each item as a separate order they are. As I said before, they aren't listing coke a certain price, sprite a certain price, etc.
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The refill is on your choice from that category.
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That's right, I can pick whichever one I choose each time I want a refill.
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Some places do refills for the category, some don’t. Because one does, doesn’t mean that others do. Some places don’t do it, but the server will if you ask. That’s them breaking policy. That shouldn’t be expected.
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It's not breaking policy. It's theft if you charge me for a refill of sprite when I ordered a coke. It's a fountain drink. It's unfair for me to pay for a refill of sprite when others don't just because I decided to get a coke first. Think about it....
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You’re saying if you order a coke you order the glass. But you didn’t say glass. Just like if you order the steak you don’t say plate. You’re order the food item not the container.
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No, I am ordering a container, because the item has to come on or in something.
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Nowhere does it say you can switch.
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Actually it does by labeling it not as each separate items. Also, the menu would have to state "free refills only on the same drink ordered." It would state something like that.
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Do you expect the server to ask you if you need a fork, knife and spoon?
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No, because the hostess or host usually brings that.
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If they bring you all three utensils do you dock their tip because you didn’t need the spoon?
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No, because that's not something you order that you can change.
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but will dock a server if they bring you a refill of the drink you’re currently consuming as it starts to get low?
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Of course if I want something else and if the service is bad even if I want it, the CONTROL is what I don't like. It doesn't matter if I am currently consuming it, that doesn't mean I want another of the same again. WHY assume such a thing when it's not your choice since you aren't *PAYING THE TIP*, huh?
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I misunderstood, I thought that you said the manager offered you a dessert and since you didn’t want it the manager gave you a discount.
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No, even if that would have happened, there was still COMMUNICATION of the situation unlike the refills where they isn't any at all communication.
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Does the server have to ask your permission if you’re ready to receive your meal? Or do they bring it to you without giving you the choice of when you receive it?
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Common sense if I order it, why would I want to wait as long as courses don't run into each other(unless I order it like that(side salad with my meal for example).
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So a server shouldn’t discount your meal without asking your permission first? Yes that’s logical.
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No, that is just dumb. Nobody in their right mind wants to pay more than they have to.
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So, it’s my choice isn’t it? Just as it would be your choice? By not giving it means I don’t have a choice. Which is a mortal sin it is not?
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I am not understanding this?
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But again, you should have that choice right? As I should? So why simply discount without asking?
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You shouldn't have a choice of anything. We rule you, you don't rule us. You want a choice, you pay part of our tip then to us.
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Then you should seek some mental help. Starving yourself is not normal. If you are doing that, then my heart goes out to you and I beg you to seek some sort of support.
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I diet 2 days a week to keep my weight down. One day I do is every friday around 400 calories that day only I consume. Another day I consume around 900 calories. I lose weight each week not to be fat.
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Not necessarily, but I’ve covered that numerous times.
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Admitting I am right I see.
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They expect a reasonable amount of time to wait. The same goes for getting refills and desserts. Expecting something 2 seconds earlier and having the servers run around the restaurant is not reasonable. If you wanted food as fast as possible go to the drive-thru as that’s what it’s for.
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It SURE IS REASONABLE WHEN YOU ARE ****PAYING A TIP********! I beg to differ. It is reasonable if my server has 2 drinks for us on a tray and 2 drinks for a table behind us, if the table behind us ordered before us, it's unreasonable to expect the server to give ours first, which is only 4-10 seconds, but it's wrong. That's cutting. The couple behind us should get their drinks first since they ordered before us. It's only fair. It's VERY REASONABLE. YOU ARE VERY WRONG!
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Sure it is, bringing me a refill of what I’m drinking with a smile is in fact friendly. If you disagree, then I would suggest you seek some sort of anti-social support group.
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HOW? You aren't verbally communicating?
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You’re still getting service. If you want as close to instantaneous as possible, go to a drive-thru.
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NOT when I am holding the tip you want. You do it as FAST as you possible can if you want a good tip.
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All the more reason to have it done ahead of time and ready to go.
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NO, controlling someone else's tip money is not right no matter what reason you think.
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Thank you, if someone doesn’t understand what you’re saying the solution isn’t to holler, yell, or call names. You have to be clearer and find a way to connect.
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Then you tell me about that and tell me I need mental help. Pot meet kettle.
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1) What is your definition of control?
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Someone that is doing something that's not their choice or decision.
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2) What is your personal definition of a tip?
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To reward good service and get what you want out of the service. Basically get what *YOU* want for *YOUR TIP MONEY*.
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3) What is the role of a tip in a restaurant setting?
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To have an incentive to satisfy the customer.
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4) Should a server be focused solely on your table, or juggle a section as best they can?
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Juggle as best as they can, but don't ignore me either. Never focus on just one table. That's a good way to get fired.
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5) Do you realize that restaurant culture can vary from place to place and culture to culture? If so, how effective do you think preaching your beliefs of restaurant service will be to places that have differing values and norms?
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Because no one should be controlling someone else's money no matter WHERE you live.
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6) Are you willing to start a blog about each individual restaurant experience? This will allow others to see, in detail, your experiences. Blanket statements of “I once had this happen” are essentially meaningless.
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Not recent experiences since that is a good way for people to find me. I'd rather talk about something past tense.
