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Originally Posted by Maritime Q-Scout
How often does this happen to you?
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Luckily not too often that servers are that mean.
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I can understand still being upset over being treated poorly by a server, but to the point that you start a crusade across the internet against the serving industry as a whole? No, no sorry I don't see how that's a reasonable or proportional reaction to an isolated incident 2-3 years ago.
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A lot of servers have that "It's not my table(not my tip)" attitude though.
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But that server isn't getting your tip. Your whole argument is that servers entire world should revolve around you because they work for your tip. Why would you punish your server if you experience another rude employee?
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Because the tip is for *****SERVICE******** as a whole, NOT "well our waitress was nice, but the other 2 people in the service wasn't. SO WHAT she was nice, she wasn't even there to serve us the food TWICE. She also could have controlled the ranches for the appetizer, which was 100% HER FAULT she could have brought those out ahead of time and avoided a waiter that could care less about reading the ticket. She could have also brought out the ranch for the entree beforehand. She also could have offered to pay these helpers a buck or two for their help, but NO, she didn't, so she got what she got.
It's not punishing the server. The server wasn't even serving us the food. She only served us our drinks and the check, that's it, so WHY should she get 20% for almost no "WORK", huh? That's not fair. The other servers did all of the work almost and she'd get more money, WTH? That's not fair and you know it.
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So the server also has to manage other employees too?
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They can to a degree control their actions by MONEY. If that person knew they'd get an extra buck just for bringing out food each time, that's a lot of money at the end of the shift. In an hour, you could make $5 extra just bringing out 5 table's foods. Also, the waitress that was rude if she would have offered us refills and got them, she should have gotten $2 from our waitress for payment for helping out.
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I think going on random message boards telling people about said service is not a reasonable response.
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Why? Rude workers is what it's called. Mean people of the world of workers. Lazy workers.
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You don't even single out the eating establishment, date, time you were there.
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I don't have to. Santa Fe Cattle Co. It's a chain restaurant like Outback or Texas Roadhouse kind of thing. Time was lunch time. Probably 11:30pm. or 12p.m. Not sure though.
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You simply tirade against the industry as a whole, which realistically isn't fair.
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It is when you have time and time again lazy, uncaring workers. It doesn't happen all the time, but it's so rare to see good, caring, and hard working servers.
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I mentioned before how being proactive isn't "controlling" your experience. It's being proactive. If you have a Coke, and it's 3/4 empty, and they come over with another Coke (because refills are free, which isn't always or even normally the case), but you want an Iced Tea, you can ask when the server comes by.
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Refills being free doesn't mean they are wanted. It's not proactive, it's controlling and it's not the server's place to order for someone else without their permission to. Why do we get a menu if *WE* can't decide what *WE* want? Why are *WE* paying a tip if *WE* can't decide what *WE* want?
By the time they come by as you say in what I just quoted, they have already wasted my time and pissed me off.
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You get your Iced Tea no later than if the server came over asking if you wanted a refill to begin with. Your time is not wasted, and you still get to "control" your experience.
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No, time is wasted. Every single time you do an action for nothing, time has elapsed. Are you dumb?
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It's the restaurant that is "controlling" the atmosphere, not liking that a server is pro-active is no different from going on message boards complaining that you don't like the colour green that Olive Garden uses, and they're "controlling" your experience by making you sit in their dining rooms with an ugly green colour.
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No, because that has NOTHING to do with service what you are saying. I don't pay for service based on things that aren't service related.
Colors aren't service. Are you dumb?
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No you don't have to wait longer. Because, as we've already covered they should be there before your drink is empty. If your drink isn't empty, then the added 6 seconds it took to fill a glass of pop, isn't actually lost.
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You just ADMITTED that it takes longer. How about that one for ya? It DOES TAKE LONGER and sure the hell longer than 6 seconds, I guarantee you that.
Also, what if my entire party was like me that wanted that which let's say the party is a party of 7, getting 7 refills for nothing is ******VERY TIME CONSUMING**********! You sound like you have ZERO COMMON SENSE to speak of.
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If you wanted the check, then you could ask for it when they give you your refill.
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But I wanted my check a minute or two ago, NOT when you were at the soda station or kitchen, but when you were right by the computer by chose to go wayyyy over there and fill a glass with ice and drink.
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Servers often work this into their routine, so no time is actually lost.
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There is time lost. Anytime you do something for nothing there is a time lost. Every second, ever minute counts. I gave a waitress a dollar tip for her handing side salads for people that weren't even in the building when we ordered our entrees because she decided off the same tray that our entrees were on she decided to give them theirs first when we ordered WELL BEFORE they were even in the restaurant even. That was mere seconds. The reason why I almost stiffed was because of the principle of it that she cut in front of our turn.
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You are aware that not everywhere allows you to change your order? To you, you may be ordered a bottomless glass of soft drinks. To the restaurant you are ordering a bottomless class of Coke, or Iced Tea. I'm not aware of any restaurant that will give you tea for free after you finish your coffee.
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If it's the same price, I haven't had a problem doing this at many restaurants. It's not fair if I get coke, but then want sprite to pay for a refill of a soft drink. A soft drink is a soft drink, which has free refills at most restaurants.
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Some places to let you do that, some don't. Some will do it, even if it's against policy. Other places don't have a policy as it's a bizarre request.
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As I said above, haven't had an issue with this.
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Actually, it makes more sense to request no-refills unless asked.
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NO, because it's common sense no stranger gets to ORDER for their customers, like DUH we get a menu for a REAL REASON. We are drinking it and paying for the service, so we should get to decide all things.
If you want refills without being bothered, *YOU* need to ask your server, not the other way around. You are just trying to get out of tipping well by testing the server honestly by not asking for what you want. If I want water, I ask for it. Some people think their server can read their mind.
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I fundamentally disagree.
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How they are ordering for me.
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They aren't pushing anything on you.
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They are in my service. Making me feel obligated to take it.
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You ordered a bottomless class of your drink. They are ensuring that your glass is indeed bottomless.
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Bottomless doesn't mean the same drink, DUHH.
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If the menu says free refills or bottomless you have indeed ordered the refill.
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No you need to read the definition of what a refill is:
http://www.merriam-webster.com/dictionary/refill
Do you see anywhere it says it has to be the "SAME ITEM?"
A refill just means filling again. I fill a glass with water, now I am filling it with coke. That's REFILLING the glass. It doesn't have to be the SAME ITEM. You don't know what the meaning of the word refill means obviously, do you?
So NO, I ordered "a dr. pepper", NOT glasses and glasses worth. Remember, just because it's bottomless doesn't mean I HAVE to get refills. It's there if I want it, NOT I have to have it. You even said I didn't have to have it if I didn't want it that I could decline it. Now you are saying I have to have it. You are contradicting yourself here.
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You need to decline. It's like ordering the burger, it comes with lettuce and tomato. If you don't want lettuce or tomato you have to tell them that.
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No, because that's one order. You aren't getting all of your refills at once are you? Then NO, I don't have to and how many is "bottomless" like 10, 5, what number? It's not a set number is it? So NO, I don't need to decline anything to them. I order ONE glass, NOT anymore than that when I am greeted.
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Servers aren't mind-readers and they can't be expected to, nor should they, ask you if you want everything that comes with what you order.
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But I am not ordering more than one when I say "a Dr. Pepper", you aren't getting me more than one when I order it. According to your logic, I should be getting 20 refills at my table all at once.
Servers aren't mind readers. That's EXACTLY WHY THEY SHOULD ******ASK YOU IF YOU WANT THAT TYPE OF SERVICE OR NOT******.
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So you want the server talking to you after they bring you your food while you're trying to eat.
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No, while we wait for our food to arrive.
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If you don't want refills on your drinks then let them know.
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Not my job to ASSUME THEY WILL ASSUME. Most servers aren't and since my time is money in the service I will not waste TIME asking that since *I* am the person *PAYING* here, NOT YOU. If you want it your way, *YOU* pay my tip, got it?
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You may be hungry, but 20 seconds isn't going to make a difference in when you get your food.
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It sure will make a HUGE DIFFERENCE that an order could be sent 2 seconds ahead of the next table's order. You have NO CLUE OF WTH you are talking about.
How is it "polite" to purposely delay someone from ordering? That's not nice and you know it. If you want things your way, may I suggest you pay *US CUSTOMERS* a tip if you want to control our time there.
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You must tip, what 45% if they take your order without writing it down and get it all right. They got your order right, and saved you the time of not having to write things down.
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No, I don't give anymore money for them not writing things down. That just makes me unhappy in the service worrying if my order will come out wrong, because most of the times it has when servers didn't write things down.
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You need to focus on the positives, and argue for good service rather than bad.
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Hard to do that.
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Out of curiosity, would you still tip if the server didn't say "sorry" but controlled your check by altering prices? Perhaps giving you your appetizer for free?
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That's never happened. That would be the manager in most cases if the server didn't apologize.
In this question, yes, but not as high. Money isn't everything. I honestly rather have a sorry than a comp. That's just how I am. It's not about money. It's about someone being NICE and POLITE.
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Which leads to the question, they're controlling what you're paying, not what you agreed to pay (the price on the menu). Isn't that controlling your experience? That's no different from giving you a free glass of pop. You didn't order the second glass of pop, just like you ordered the $9.95 nachos, not free nachos.
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No, because that was him asking the manager and he offered us something we didn't want at first. I mean who wants that when they could have something off their bill? I want to eat the food I ordered, not whatever he was offering me. I wouldn't have been hungry for my food I ordered if I would have ate that stuff he offered.
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Actually, you stated that if you get a free refill without asking you dock the tip.
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If it's not what I wanted. If they guessed right, it depends if the rest of the service was good, then I won't, but if it wasn't good, that's more off the tip.
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So if the server gives you a free drink, or free dessert, they should apologize. If they give you a freebie and they don't apologize, your bill should be comped and you should get an apology?
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No comps for minor mess ups. If it's a freebie I don't want, that's my issue that I am not happy with. Like if the waiter didn't get the $5 off and we would have had the chips n salsa. That wouldn't have been what I would have wanted That would not have made up anything. I rather just have an apology if it's not something I want.
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Wait you shouldn't have to ask to have condiments brought to you before the food?
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I shouldn't, but because of other servers or food runners not reading the tickets, that's why.
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That's kind of weird. I'd argue it should come with the food.
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That's the issue though, a good amount of the time it doesn't.
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Also the containers aren't usually filled to the brim so they don't spill.
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They should be though.
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You can't expect the server to bring you extras without asking, as you don't like that. They'd be controlling your experience.
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I don't expect that.
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They shouldn't treat every customer like they haven't eaten in 3 days.
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Yes they should. That's why you go to a restaurant, because you are hungry, DUHH.
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Be reasonable. I think that's all people are saying.
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You need to be reasonable that you think you should be able to control our tip money. That time isn't wasted simply because you want something a certain way that means that we all have to wait longer for what we do want because of it. Time is time. If I grab a pencil out of a draw put it down and then grab a pen, that's 2 seconds of wasted time. Time is time. If I go to the kitchen from the bedroom to get a coke, but mean to grab a diet coke, I have wasted time.
It's unbelievable that you don't understand time.
