Yamato Dessert Harassment Service

[AvsJerk]

If they truly threw away the cake as a previous poster states, then I'd just forget about it. However, if not, I think the OP should go in and pay for the cake and enjoy the cake with the girlfriend and her family...explain to the girlfriend and her family what went wrong and why there is a second cake, and you should be golden, Pony Boy.

However, none of the involved parties are in the right in this circumstance. The OP should not have expected to get a custom made cake on such short order...especially a tasty asian cake. He should have ordered it at least a week in advance...that's the minimum time frame that I'd expect for even a Dairy Queen, Safeway, Baskin Robbins cake. The cake baker should have required a deposit or full payment on such an expedited order...and should have provided a specific time for pick-up.

The OP, in my opinion, should go and talk to the baker and come to a resolution: that being, a tasty cake at the agreed upon price. He should discuss with the baker how the excessive phone calls are unacceptable in our culture, and how they made him not want to buy the cake, and that in the future, this is a bad business plan.

If the baker doesn't like the resolution, then tell him to go screw himself.

[CaptainCrunch]

Originally Posted by AvsJerk

If they truly threw away the cake as a previous poster states, then I'd just forget about it. However, if not, I think the OP should go in and pay for the cake and enjoy the cake with the girlfriend and her family...explain to the girlfriend and her family what went wrong and why there is a second cake, and you should be golden, Pony Boy.

However, none of the involved parties are in the right in this circumstance. The OP should not have expected to get a custom made cake on such short order...especially a tasty asian cake. He should have ordered it at least a week in advance...that's the minimum time frame that I'd expect for even a Dairy Queen, Safeway, Baskin Robbins cake. The cake baker should have required a deposit or full payment on such an expedited order...and should have provided a specific time for pick-up.

The OP, in my opinion, should go and talk to the baker and come to a resolution: that being, a tasty cake at the agreed upon price. He should discuss with the baker how the excessive phone calls are unacceptable in our culture, and how they made him not want to buy the cake, and that in the future, this is a bad business plan.

If the baker doesn't like the resolution, then tell him to go screw himself.

How is that a resolution, your basically saying that the Baker should write off the first cake, and make him a second cake and charge him the $40.00.

In that scenario the Baker doesn't get anything and the op basically doesn't pay for the first cake.

The proper resolution to me would be that the OP pays for the first cake, and maybe gets a half off deal on a second cake.

If the OP doesn't like that the Baker should tell him to F off and ban him from the store.

You could argue that the baker stands to lose a customer, but I'm not sure that the OP is the kind of Customer that I'd be willing to bend over backwards for. I'd rather have clients that honor their word and are appreciative that maybe I didn't charge him a deposit because I trusted the client to honor his word.

[Bigtime]

I really want to try this place now, the reviews online are very good for it.

Named his store after a giant battleship too, I like that.

[Frequitude]

This thread has only served to make me aware of Yamato. He will one day have my business.

[REDVAN]

Originally Posted by Bigtime

I really want to try this place now, the reviews online are very good for it.

Named his store after a giant battleship too, I like that.

Agree. This whole ordeal makes me want to give the bakery my business to make up for their troubles.

[AvsJerk]

Originally Posted by CaptainCrunch

How is that a resolution, your basically saying that the Baker should write off the first cake, and make him a second cake and charge him the $40.00.

In that scenario the Baker doesn't get anything and the op basically doesn't pay for the first cake.

The proper resolution to me would be that the OP pays for the first cake, and maybe gets a half off deal on a second cake.

If the OP doesn't like that the Baker should tell him to F off and ban him from the store.

You could argue that the baker stands to lose a customer, but I'm not sure that the OP is the kind of Customer that I'd be willing to bend over backwards for. I'd rather have clients that honor their word and are appreciative that maybe I didn't charge him a deposit because I trusted the client to honor his word.

I understand your perspective Captain. However, I feel that all of the parties involved are in the wrong...the OP should not have expected to get a cake on such short notice and then cancelled by message...the baker should not have agreed to make a custom cake on short notice without a deposit and then failed to deliver on time (and then continue to pester the OP buy calling him over 80 times).

I agree, I don't know if the OP is the kind of customer that the baker would want in the future. However, as it stands, the baker has much more to lose in this situation than the OP, as this problem has been aired on CP...and it is his cake business that will suffer from the bad publicity and not the OP (whomever is wrong is mute at that point).

[RougeUnderoos]

I think someone might have some explainin' to do next time a certain special lady wants that Yamamoto mango special surprise.

"No baby, I don't even want to go in to that Yamamoto's. I heard some bad things about that place. Now now now, you don't need to know what they are, I heard some things, that's enough. Let's go on by the Safeways, get us some real good cake. I know you like it!".

[valo403]

Originally Posted by AvsJerk

I understand your perspective Captain. However, I feel that all of the parties involved are in the wrong...the OP should not have expected to get a cake on such short notice and then cancelled by message...the baker should not have agreed to make a custom cake on short notice without a deposit and then failed to deliver on time (and then continue to pester the OP buy calling him over 80 times).

I agree, I don't know if the OP is the kind of customer that the baker would want in the future. However, as it stands, the baker has much more to lose in this situation than the OP, as this problem has been aired on CP...and it is his cake business that will suffer from the bad publicity and not the OP (whomever is wrong is mute at that point).

Unless someone is getting punished by having their tongue cut out I think the word you were looking for their is moot.

[pylon]

The name of this place sounds Japanese, and Japanese people are the only people I will ever do business on with a handshake. I have never had them back out of any sort of deal when they have given me their word. In fact, in my industry, where ever I have worked, it is common practice to do business with Japanese people and not request a deposit, as they find it insulting, and distrustful.

So it looks like you they extended you that courtesy, and you threw it back in their face.

[AvsJerk]

Originally Posted by valo403

Unless someone is getting punished by having their tongue cut out I think the word you were looking for their is moot.

No, I was thinking about tongues getting cut out...this Yamamota character sounds like he could be a bad, bad man...maybe WWII Japanese prisoner of war camp bad...definitely someone I would watch my tongue and/or nut-sack around...the cake business could very well be just an elaborate cover-up.

[ken0042]

Originally Posted by Bane

If no one at the bakery answers the phone, then there is nothing wrong with leaving a voicemail. That's why businesses have phones and voicemail. Its not the OP'ers fault if the bakery was busy or understaffed.

I really think it is his fault. The bakery was busy trying to get his cake made for him. The phone starts ringing, and the baker who was already pretty busy said "I'll let that go to VM, and see what it is after I am done with Philly's cake."

[Superfraggle]

Originally Posted by ken0042

I really think it is his fault. The bakery was busy trying to get his cake made for him. The phone starts ringing, and the baker who was already pretty busy said "I'll let that go to VM, and see what it is after I am done with Philly's cake."

OR they didn't answer because they were busy calling the last guy who didn't pick up a cake.

Dick move to bail on the cake in the first place. Should have paid for it in the first place, since it's custom.

Now that the phone calls are happening (assuming the numbers are accurate), though, there is no way they would get anything from me.

[Jedi Ninja]

Originally Posted by Philly06Cup

...
Today, 10am. Yamato phones me. This time I pick up. They repeat that my cake is ready, and ask why I haven't come to pick it up. I tell them that I had phoned them, and left a message to cancel the order. They tell me that I can't cancel my order, and that I have to pick up my cake. I tell them that I'm busy right now, but I might come by later to pick up the cake. I abruptly hang up on them.
... .

I missed this part on the first read through. So, essentially, you broke your word twice. You told them that you were still going to come and get the cake, and when they called you on it, you were too much of a wuss to pick up the phone and just come right out and admit to them that you weren't coming.

[moon]

Originally Posted by Delgar

I disagree with your hyperbole, though snipped most of your post. Its just a mistake the baker make trusting Philly06Cup's character. A seemingly nice guy comes in desperate for a cake for his signficant other "right away", the baker says it will take some time. Philly06Cup says "OK" and the baker trusts him, not even asking for a deposit. He's old school, takes someone's word.

The short of this is Philly06Cup is a loser, and the baker wasted his time trusting him.

It is a freakin' 40 dollar cake that likely cost the baker what 10 bucks to make?

I think calling his character into question is almost as big an overreaction as the Baker did in calling him 80 times.

Originally Posted by Delgar

That's not what happened here. Philly06Cup walked in personally, made personal contact, asked for fast help. The owner complied. Philly06Cup burns him, thinking a voice mail somehow makes him in the right.

I can't understand how anyone can justify the OP's behaviour.

How did he get fast help?

The OP said cakes normally take 30 mins and the guy quoted him 3-4 times that time to get the cake made and didn't contact him until 4 hours later. That sounds like pretty slow help to me.

Seems to me like a pretty normal thing to happen to any business and the OP was pretty good in at least calling to cancel the order rather than just ignore it like many people do. But typical CP fashion an huge moral overreaction needs to occur so people can tell us all what great people they are.

[valo403]

If Moon's on your side odds are you pulled a dick move

[moon]

Originally Posted by valo403

If Moon's on your side odds are you pulled a dick move

LOL

Yes because you have any idea of who I am or what I am about.

But like many posters on here keep making the useless posts about the poster because of BS notions you have created in your feeble mind.

[Bean]

We had one of our two wedding cakes made at Yamato and it was ordered months in advance of our wedding. Nowhere during my visit did they ask for a deposit and even refused to take one when I asked of it. Thats what I consider great customer service and trust in your fellow man.

I'll take the accuracy of the 80 phone calls with a huge grain of salt as the only time they called us after the event was to ensure that we were happy with the cake they had made us. ...and yes the cake was loved by all of our guests.

In general however, if you custom order anything, I believe you should man up and see it through by paying for the item or at least clearing it with the shop owner prior to the anticipated completion time.

In my skewed mind, how is the OP different than a dude that leaves a v/m on his girlfriends phone telling her that dinner has been moved to a completely different restaurant? The presumption of a voicemail can't be considered an effective communication tool when only one party knows of the intended message.

***note I don't condone the shop owners repeated phone calls to the OP. Clearly that was an over-reaction even if more than a few calls were made.

[hondabbl]

Originally Posted by BlackArcher101

Frankly I'm confused why the OP didn't go back in person to cancel the order. Safeway was within a few blocks was it not? Especially after trying to call and having no one answer. Instead of waiting 5 minutes and calling again, just go there. I would want to make sure the order was cancelled so I'm not on the hook.

I always follow the rule that an order should be cancelled via the same means it was ordered to avoid confusion.

i agree with BlackArcher. OP changed his mind within 30 mins, why couldn't he go back and cancel the order since Safeway and Yamato are so close?

[TorqueDog]

... after reading this thread, I have the urge to custom order a cake in the shape of my junk. Thanks CP.

[valo403]

Originally Posted by moon

LOL

Yes because you have any idea of who I am or what I am about.

But like many posters on here keep making the useless posts about the poster because of BS notions you have created in your feeble mind.

See this thing ? That means it's a joke, but hey apparently you've provided enough for me to revoke the joke status.