Calgary Deals and Discounts

[ruddstud]

What if the movie you went to was the wrong one, the popcorn was corn twists, the pop was flat. They also sold out that movie and wasn't showing the one you wanted for 4 and a half hours?

Originally Posted by Sliver

Next time I go to a movie advertised in the paper that I don't like I'm going to demand the Calgary Herald refund my money.

[Sliver]

Originally Posted by ruddstud

What if the movie you went to was the wrong one, the popcorn was corn twists, the pop was flat. They also sold out that movie and wasn't showing the one you wanted for 4 and a half hours?

Then I'd have a problem with the theater, not the Calgary Herald.

You guys these deals are just marketing. Companies pay Dealfind, Groupon, Calgary Herald (print ads), QR77 (radio ads), CTV (television ads), Google (Internet ads), etc. to market their products to you. If you have a problem, go to the company that provided you with the product or service, not to the company through which they advertised.

[bizaro86]

Originally Posted by Sliver

Then I'd have a problem with the theater, not the Calgary Herald.

You guys these deals are just marketing. Companies pay Dealfind, Groupon, Calgary Herald (print ads), QR77 (radio ads), CTV (television ads), Google (Internet ads), etc. to market their products to you. If you have a problem, go to the company that provided you with the product or service, not to the company through which they advertised.

Sorry, but it's not just advertising. Dealfind took Rudd's money, and sold him a promise that he was going to get an oil change and detailing. He got a terrible oil change and no detailing. Therefore, his money should be refunded.

The difference between this and a print ad is you as the customer never gave the Herald any $$. I actually think this might be a situation that calls for a credit card chargeback, since dealfind is clearly not living up to its customer service policy.

[ruddstud]

Silver, the Calgary Herald did not take your money and say that they GUARANTEE that you would enjoy the show. And if you didnt like it they would refund your money? Think before you write something in post.

Originally Posted by Sliver

Then I'd have a problem with the theater, not the Calgary Herald.

You guys these deals are just marketing. Companies pay Dealfind, Groupon, Calgary Herald (print ads), QR77 (radio ads), CTV (television ads), Google (Internet ads), etc. to market their products to you. If you have a problem, go to the company that provided you with the product or service, not to the company through which they advertised.

[CKPThunder]

Originally Posted by Sliver

Next time I go to a movie advertised in the paper that I don't like I'm going to demand the Calgary Herald refund my money.

How is this example even relevant? Ruddstudd didn't clip an online coupon about this Koncept deal. He paid Dealfind for the voucher. Dealfind then took its share and gave the rest to Koncept. Dealfind in their business program state that they will work with the service provider to create the perfect ad with the proper costing model. What they stated in the ad is not what Ruddstudd received. Factor in the refund policy, I think Ruddstudd has a legitimate claim.

The only example I can think of that has happened to me is with software bundles. I have purchased a few online from various sites that offer them. If a piece of software does not work, I do not contact the software developer, I contact the site that offered the bundle. They are the ones who brokered the deal and they are the ones who rectify the problem. I have had no problems getting any issues resolved this wa.

[CKPThunder]

Originally Posted by Sliver

Then I'd have a problem with the theater, not the Calgary Herald.

You guys these deals are just marketing. Companies pay Dealfind, Groupon, Calgary Herald (print ads), QR77 (radio ads), CTV (television ads), Google (Internet ads), etc. to market their products to you. If you have a problem, go to the company that provided you with the product or service, not to the company through which they advertised.

Companies do not pay Dealfind any money. They receive cheques from Dealfind when the deal is done. That's the difference. If Koncept paid Dealfind to advertise, then that is a different story and Ruddstudd would have no claim against Dealfind.

[CKPThunder]

Originally Posted by ruddstud

How much do you make for referrals from all of us at CP??

That's a low blow and unwarranted. GFG offers a great service and I'm happy with anything he makes on his service.

[GoFlamesGo]

Originally Posted by GoFlamesGo

Give them a call and tell them to fix everything. They are a licensed Napa AutoPro dealer and must follow Napa's strict warranty

"Not all warranties are equal. And not all warranties guarantee you the peace of mind that comes from your NAPA Peace of Mind Warranty.
That's the peace of mind from knowing you have 12 months/20,000 Km of worry-free protection on your qualifying repair or service work-wherever you travel in North America. Your warranty is honoured at close to 600 NAPA AUTOPRO locations in Canada and 11,000 NAPA AUTOCARE service centres across the continent. Now that's coverage."

http://www.napaautopro.com/car-warranties.html

Good luck with everything.

After the poor service at Koncept Autoworks, have you called and told them about your poor experience? If so, what was their response?

Another thing to keep in mind is Koncept Autoworks is a licensed Napa AutoPro dealer and follow Napa's strict coverage warranty. If you're not happy with Koncep Autowork's service, you can bring your car to any one of Napa AutoPro's 600 locations in North America to honour their warranty.

[Sliver]

Originally Posted by ruddstud

Silver, the Calgary Herald did not take your money and say that they GUARANTEE that you would enjoy the show. And if you didnt like it they would refund your money? Think before you write something in post.

Guy. Read the Terms and Conditions. You couldn't be more out to lunch on this.

Terms and Conditions

We negotiate offers which are referred to in these Terms and Conditions as Deals with various suppliers of goods and services on behalf of our customers.
We are not the supplier of the goods and/or services under the Deal these will be supplied by the Merchant, upon whose behalf we issue the Dealfind Vouchers and who is responsible for redeeming the Dealfind Voucher which you have purchased. The Merchant has agreed with us that it will redeem the Dealfind Vouchers bought through this site.
Your status
By placing an order through our site, you confirm that:

You are legally capable of entering into binding contracts;
You are at least 18 years old.
You grant us an irrevocable non-exclusive license to use for any purpose any content you post on our Website or otherwise communicated to us via any media.
How the contract is formed between you and us
When you complete the online purchase, we shall send to you as soon as reasonably practicable the Dealfind Voucher you offered to buy after receiving payment from you in respect of it.
Our status
The Merchant is the seller of the goods and/or services under the Deal and shall be responsible for ensuring the Deal and the goods and/or services provided thereunder comply with all applicable law .
Dealfind's obligations under this Agreement are solely to issue the Dealfind Voucher to you under the Deal. Dealfind is not the seller of such goods and/or services the subject of the Deal and the Merchant is solely responsible for supplying such goods and/or services and redeeming any such Dealfind Voucher in respect of the same pursuant to their Terms and Conditions of sale.
Dealfind disclaims any and all responsibility or liability in relation to the Deal made available on the Website and any goods or services supplied in relation to it to the maximum extent permissible by law. Neither Dealfind nor its officers, employees or Affiliates may be held liable whether in relation to contract, warranty, tort (including negligence), product liability, tax matters or any other form of liability for any claim, damage or loss, arising from or relating to the provision of all or any goods or services sold or agreed to be supplied pursuant to the Deal.

[bizaro86]

Originally Posted by Sliver

Guy. Read the Terms and Conditions. You couldn't be more out to lunch on this.

Whether they weasel out of it or not doesn't really matter to me. They have an obligation to ensure their vouchers are getting properly redeemed, and this wasn't. I don't really care, but stories like this have a tendency to get out of control for the merchant. If this happens enough times, they'll find that people aren't willing to use them anymore. I know I'm certainly less likely to try someone new on dealfind after reading this.

If people only buy from vendors they already use, merchants will have no incentive to use Dealfind, since they'd just be paying dealfind a fee to discount to their existing customers.

Ultimately, the blurb on their home page and the fine print in their return policy suggests they should honour Rudd's request. If the other fine print in the T&Cs contradicts that, maybe they don't legally have to, but they still should.

[jar_e]

Why wouldn't rudd talk to the shop and Dealfind? Surely if you complain enough, something will get done.

[Pagal4321]

I still don't see why rudd isn't going back to the company that offered the service? Regardless of the return policy, why is he going after the value of a coupon from Deal Find rather than trying to get fair compensation for what was/wasn't done to his car based on the services agreed on?

[ruddstud]

Called both. Napa said that they were out of the picture and that they would not be willing to do anything because DEALFIND has the money. Koncept said come back for another oil change sometime.

Originally Posted by GoFlamesGo

After the poor service at Koncept Autoworks, have you called and told them about your poor experience? If so, what was their response?

Another thing to keep in mind is Koncept Autoworks is a licensed Napa AutoPro dealer and follow Napa's strict coverage warranty. If you're not happy with Koncep Autowork's service, you can bring your car to any one of Napa AutoPro's 600 locations in North America to honour their warranty.

[ruddstud]

not meant to be a low blow at all. Just curious.

Originally Posted by CKPThunder

That's a low blow and unwarranted. GFG offers a great service and I'm happy with anything he makes on his service.

[ruddstud]

Silver, please read before you make anymore dumb posts.

Dealfind proudly offers you a complete refund for up to 30 days after your purchase, if our deal doesn't live up to your expectations. There, we said it. It's out there. Of course, there are a few stipulations:

• If your deal expires before you've had a chance to use it, there's nothing we can do. Sorry!
• We reserve the right to investigate any suspicious returns. If you're constantly buying and returning deals, we will find out and we will take the necessary steps to prevent it from continuing.

Originally Posted by Sliver

Guy. Read the Terms and Conditions. You couldn't be more out to lunch on this.

[ruddstud]

Here is DEALFINDS response!

Hi customer,


Thank you for the email.


We apologize for the negative experience you had at Koncept.
We have spoken to the merchant, and they apologize for the inadequate service and are offering complimentary services for those who were not satisfied with their first service. They are committed to providing the best customer service possible.


Because the voucher has been used, it is best to speak to the merchant and work with them to resolve this situation.
They are more than willing to work with unsatisfied customers, so please contact them at 403.978.7500.


We apologize for any inconvenience.






I have spoken to the merchant and he assured me he is working very hard to service more cars each day. He is currently at 15 per day and is working to be at 50 per day within 2 weeks.

Further in an interest of customer service he has offer another free service to customers who were unhappy with the first service.



50 per day in the next 2 weeks ! ! ! ! LOL are you kidding me!!!
He sold 2300 vouchers and told me he could only do 5 per day!~!! LOL

[GGG]

I think this is one of the cases where the Merchant was surprised at the Deal's popularity and is now swamped with work that was unexpected. The Koncept guy is probably as unhappy as some of the customers with how the voucher has worked for him.

He is doing a lot of work for real cheap and ruining his reputation while doing it.

[Superflyer]

TO me this is the same as if you bought an entertainment book from your kids school, used a coupon and got bad service. Would you go after the kids school or entertainment book company or the place that gave you bad service?

[Regorium]

Yeah, it really seems like most companies that sign up for these things don't really know what they're getting into.

I bought three recently for Pita Basket which I frequent, and when I redeemed it, I was given so much attitude about how *I* was scamming him, and *I* was making him bankrupt. Frankly, I just listened and didn't care, and went back again to redeem my second one, and they had a sign which said they no longer accept them - luckily groupon was happy to give me a refund.

Basically it's obvious that they did not expect to sell that many, and no small business is going to pay upwards of $20,000+ for a single marketing promotion, which basically wrecks their finances. Service companies are even worse, because the time that is being spent doing the service is basically being given away, and since it's time based, there's no way around it.

I don't see how these companies (groupon, dealfind etc.) can be sustainable.

[Sliver]

Originally Posted by ruddstud

Silver, please read before you make anymore dumb posts.

Dealfind proudly offers you a complete refund for up to 30 days after your purchase, if our deal doesn't live up to your expectations. There, we said it. It's out there. Of course, there are a few stipulations:

• If your deal expires before you've had a chance to use it, there's nothing we can do. Sorry!
• We reserve the right to investigate any suspicious returns. If you're constantly buying and returning deals, we will find out and we will take the necessary steps to prevent it from continuing.

I linked you to the terms and conditions from the Dealfind website to clarify your issue for you and I'm stupid? Wow. To be clear, the below is from the terms and conditions page of www.dealfind.com.

Dealfind clarifies who is supplying the good/service:

We are not the supplier of the goods and/or services under the Deal these will be supplied by the Merchant, upon whose behalf we issue the Dealfind Vouchers and who is responsible for redeeming the Dealfind Voucher which you have purchased.

Basically if you have an issue with the product or service, blame the vendor, not Dealfind as Dealfind's role is simply to issue the voucher:

Dealfind's obligations under this Agreement are solely to issue the Dealfind Voucher to you under the Deal. Dealfind is not the seller of such goods and/or services the subject of the Deal and the Merchant is solely responsible for supplying such goods and/or services and redeeming any such Dealfind Voucher in respect of the same pursuant to their Terms and Conditions of sale.

Here is where they explain how the refund process works:

If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Dealfind Voucher (provided that you have not exchanged the Dealfind Voucher for the goods and services under the Deal in that time). In this case, you will receive a full refund of the price paid for the Dealfind Voucher in accordance with our refunds policy. To cancel a Contract, you must inform us in writing within 30 days of purchase. We shall cancel your Dealfind Voucher and you must also destroy any Dealfind Voucher held electronically or in printed form.

So the above was from their terms and conditions page. You've been talking about their refund policy page here. What you don't seem to understand is there is a difference between Dealfind and the vendor. Their return policy on that page is referring to your Dealfind experience, not your vendor experience.

The Dealfind Guarantee If you ever have any problems with Dealfind, we want to hear about them, and we want to fix them. That's just how we roll. You keep us going, and we will do everything we can to ensure your experience with Dealfind is positive and rewarding.

Dealfind provided you a voucher for a service, the company accepted the voucher, the contact information for the company was presumably correct on their voucher, Dealfind didn't overcharge your credit card, etc. Your experience with Dealfind was fine.

Honesty. Transparency. These two tenets are the driving forces behind

Dealfind's guarantee of a positive customer experience. If, for whatever reason, you are dissatisfied with Dealfind, we want to hear from you. In fact, we need to hear from you. If our customers don't feel right, then we've done something wrong.

Again, you weren't dissatisfied with Dealfind, you were dissatisfied with the vendor.

Dealfind

proudly offers you a complete refund for up to 30 days after your purchase, if our deal doesn't live up to your expectations. There, we said it. It's out there. Of course, there are a few stipulations:

• If your deal expires before you've had a chance to use it, there's nothing we can do. Sorry!
• We reserve the right to investigate any suspicious returns. If you're constantly buying and returning deals, we will find out and we will take the necessary steps to prevent it from continuing.

We offer refunds on things within our control. If you feel you've been wronged by Dealfind, please tell us and we'll work with you to remedy the situation. However, we are not legally responsible if you are injured, killed or suffer any anguish while participating in a Dealfind deal. We can't be everything to everyone. Not yet, anyway.

The level of service offered by the company that changed your oil is way beyond their control.

So if you look at Dealfind's Refund Policy and their Terms of Conditions, I don't know how you can conclude they owe you anything. It's as mind boggling as calling me stupid for pointing that out to you.