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Old 03-07-2010, 02:00 PM   #1
Mayer
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I have always been able to load the Canadian forces page just fine (www.forces.ca), but about 2 weeks ago it stopped loading for me. It still loads for other people, and it loads on my phone, but not on my computer.

Is there something I can change in my settings to get this working again?
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Old 03-07-2010, 02:53 PM   #2
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Depends on what the problem is.

If you go to a command prompt (Start, Run, type in cmd and click ok) and type "ping www.forces.ca" without the quotes what do you see?

You should see "Pinging www.forces.ca [208.85.114.196] etcetc..."

That will at least tell us if the problem is resolving the name to an IP address or not.

It's probably a network problem with your ISP though, I've seen that before where the route to a site just becomes messed up for some reason and becomes inaccesable to a bunch of people on a specific ISP (works fine on Shaw for me).
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Old 03-07-2010, 05:45 PM   #3
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You can copy the results of the ping and post them here. It should tell us what is happening.

Or you could run 'tracert www.forces.ca" without the quotes and post the results here too.
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Old 03-07-2010, 06:20 PM   #4
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Quote:
Originally Posted by Mayer View Post
it loads on my phone, but not on my computer.
Is your phone on wifi at your home, or are you accessing it over the cell network?
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Old 03-07-2010, 10:51 PM   #5
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Is your phone on wifi at your home, or are you accessing it over the cell network?
Cell network.

And to the above suggestions, I assume that is PC talk. I use a mac, so what would be the equivalent?

Thanks.
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Old 03-07-2010, 11:08 PM   #6
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ping is the same, and tracert would be traceroute on a mac, and you would do those in a terminal window (just search for terminal in spotlight).
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Old 03-07-2010, 11:21 PM   #7
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So for ping it says: PING www.forces.ca (***.**.***.***): 56 data bytes

And for traceroute it said: traceroute to www.forces.ca (***.**.***.***), 64 hops max, 40 byte packets

I wasn't sure if putting my actual IP address on a message board was a good idea or not, so those *'s are numbers.
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Old 03-07-2010, 11:22 PM   #8
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yeah for the last one use "traceroute" rather than "tracert"

The first one tells us that the name is resolving at least on your computer, so it's not a DNS problem.
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Old 03-07-2010, 11:35 PM   #9
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Quote:
Originally Posted by Mayer View Post
So for ping it says: PING www.forces.ca (***.**.***.***): 56 data bytes

And for traceroute it said: traceroute to www.forces.ca (***.**.***.***), 64 hops max, 40 byte packets

I wasn't sure if putting my actual IP address on a message board was a good idea or not, so those *'s are numbers.
Unless ping is different on a Mac, that IP address should be the IP for the website you are pinging. If you want to check, go to ipchicken.com and it will give you your IP.
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Old 03-07-2010, 11:52 PM   #10
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yeah for the last one use "traceroute" rather than "tracert"

The first one tells us that the name is resolving at least on your computer, so it's not a DNS problem.
Ok I fixed it.
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Old 03-08-2010, 06:48 AM   #11
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Ok I fixed it.
Don't leave us hanging! What was the problem?

I can almost guarantee anyone who has posted help in this thread is interested in seeing what the problem was.
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Old 03-08-2010, 10:06 AM   #12
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Especially me, because I've been getting all kinds of problems on our network.

I think they're DNS related, but its sketchy.

I'm getting all kinds of requests timed out when I ping sites, and when I run traceroutes I have some serious packet loss.
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Old 03-08-2010, 11:09 AM   #13
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Apparently Savvis is having issues.

Return traceroute from OpenDNS reads as follows.

Return traffic traceroute:
1 ge-9-5.car4.Seattle1.Level3.net (4.71.156.129) [AS 3356] 0 msec
GigabitEthernet4-0.GW10.SEA1.ALTER.NET (63.65.72.73) [AS 701] 0 msec
ge-9-5.car4.Seattle1.Level3.net (4.71.156.129) [AS 3356] 0 msec
2 0.so-0-3-0.XT1.SEA1.ALTER.NET (152.63.104.2) [AS 701] 4 msec
ae-31-51.ebr1.Seattle1.Level3.net (4.68.105.30) [AS 3356] 12 msec
0.so-0-3-0.XT1.SEA1.ALTER.NET (152.63.104.2) [AS 701] 0 msec
3 ae-7-7.ebr2.SanJose1.Level3.net (4.69.132.49) [AS 3356] 16 msec * 20 msec
4 204.255.169.6 [AS 701] 20 msec
ae-82-82.csw3.SanJose1.Level3.net (4.69.134.218) [AS 3356] 28 msec
204.255.169.6 [AS 701] 20 msec
5 ae-1-69.edge1.SanJose3.Level3.net (4.68.18.16) [AS 3356] 20 msec
gt-group-telecom-services-corp.SeattleSwitchDesign.savvis.net (208.173.50.74) [AS 3561] 208 msec
ae-2-79.edge1.SanJose3.Level3.net (4.68.18.80) [AS 3356] 16 msec
6 POS5-0.WANB-VANCBC.IP.GROUPTELECOM.NET (66.59.190.97) [AS 6539] 264 msec
Savvis-Level3.Dallas3.Level3.net (4.68.62.106) [AS 3356] 20 msec
POS5-0.WANB-VANCBC.IP.GROUPTELECOM.NET (66.59.190.97) [AS 6539] 204 msec
7 er1-te-1-3.SanJoseEquinix.savvis.net (204.70.198.141) [AS 3561] 24 msec
POS6-0.WANB-CALGAB.IP.GROUPTELECOM.NET (66.59.190.197) [AS 6539] [MPLS: Label 214 Exp 0] 224 msec
er1-te-1-3.SanJoseEquinix.savvis.net (204.70.198.141) [AS 3561] 20 msec
8 216.18.32.14 [AS 6539] 208 msec
cr1-tenge-0-3-5-0.sanfrancisco.savvis.net (204.70.200.198) [AS 3561] 36 msec
216.18.32.14 [AS 6539] 212 msec
9 cr1-pos-0-3-0-0.Seattle.savvis.net (204.70.193.65) [AS 3561] 52 msec
pcc-yyc-core-01.platinum.ca (139.142.135.34) [AS 6539] 224 msec
cr1-pos-0-3-0-0.Seattle.savvis.net (204.70.193.65) [AS 3561] 40 msec
10 pcc-yyc-absn-01.platinum.ca (69.31.192.126) [AS 40473] 212 msec
pr1-so-2-3-0.SeattleSwitchDesign.savvis.net (204.70.198.122) [AS 3561] 36 msec
pcc-yyc-absn-01.platinum.ca (69.31.192.126) [AS 40473] 212 msec
11 gt-group-telecom-services-corp.SeattleSwitchDesign.savvis.net (208.173.50.74) [AS 3561] 204 msec
alberta-supernet-yyc-ler-01.platinum.ca (69.31.192.246) [AS 40473] 212 msec
gt-group-telecom-services-corp.SeattleSwitchDesign.savvis.net (208.173.50.74) [AS 3561] 224 msec
12 *
POS5-0.WANB-VANCBC.IP.GROUPTELECOM.NET (66.59.190.97) [AS 6539] 224 msec *
13 POS6-0.WANB-CALGAB.IP.GROUPTELECOM.NET (66.59.190.197) [AS 6539] [MPLS: Label 214 Exp 0] 228 msec * 240 msec
14 *
216.18.32.14 [AS 6539] 240 msec *
15 pcc-yyc-core-01.platinum.ca (139.142.135.34) [AS 6539] 236 msec * 224 msec
16 *
pcc-yyc-absn-01.platinum.ca (69.31.192.126) [AS 40473] 236 msec *
17 alberta-supernet-yyc-ler-01.platinum.ca (69.31.192.246) [AS 40473] 240 msec * 228 msec
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Old 03-08-2010, 01:16 PM   #14
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My favorite is when the traceroute starts bouncing between two IP addresses forever.. That happened to me once and it took me forever to get through to someone who could actually do something about it.

"Sir, I'm going to have to ask you to turn your cable modem off for 60 seconds..."
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Old 03-08-2010, 01:34 PM   #15
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Don't leave us hanging! What was the problem?

I can almost guarantee anyone who has posted help in this thread is interested in seeing what the problem was.
Oh sorry, I didn't mean the problem was fixed. In my original post the tracer one wasn't working, until I changed it to traceroute. "Fixed" just meant I edited the post to include the traceroute.

My bad. Still the same problem.
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Old 03-08-2010, 01:53 PM   #16
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I still don't see any data. If you run a proper traceroute you should have a long list of information. Copy all that and post it here so we know whats going on.

For example here is mine when I do a traceroute to www.forces.ca

1,69.31.230.129,15ms,h69-31-230-129.dynamic.platinum.ca,0
2,69.31.192.245,27ms,pcc-yyc-absn-01.platinum.ca,0
3,69.31.192.121,28ms,pcc-yyc-core-01.platinum.ca,0
4,139.142.135.38,15ms,platinum-communications.calgab.ip.grouptelecom.net,0
5,216.18.32.9,16ms,GE4-1.WANA-CALGAB.IP.GROUPTELECOM.NET,0
6,66.59.190.194,32ms,POS5-0.WANA-VANCBC.IP.GROUPTELECOM.NET,0
7,66.59.190.78,38ms,POS0-0.PEERA-STTLWA.IP.GROUPTELECOM.NET,0
8,66.59.190.154,53ms,POS6-0.PEERA-PLALCA.IP.GROUPTELECOM.NET,0
9,198.32.176.13,51ms,paix.99.xe-0-1-0.cr1.pao1.us.nlayer.net,0
10,69.22.143.122,50ms,vl52.ar1.sfo1.us.nlayer.net, 0
11,69.22.142.96,68ms,te1-1.ar1.slc1.us.nlayer.net,0
12,69.22.142.101,82ms,xe-2-1-0.cr1.ord1.us.nlayer.net,0
13,69.22.142.78,109ms,te1-4.ar1.tor1.ca.nlayer.net,0
14,69.22.142.80,117ms,te1-4.ar1.mtl1.ca.nlayer.net,0
15,69.31.142.2,106ms,as21548.ge4-1-101.ar1.mtl1.ca.nlayer.net,0
16,64.254.224.166,105ms,0.tge-1-1.ar1.mtrlpq43.mtotelecom.net,0
17,64.254.237.6,123ms,pre2post-gw.customer.mtotelecom.net,0
18,0.0.0.0,20ms,,0
19,0.0.0.0,20ms,,0
20,0.0.0.0,20ms,,0
21,0.0.0.0,20ms,,0
22,0.0.0.0,20ms,,0
23,0.0.0.0,20ms,,0
24,0.0.0.0,20ms,,0
25,0.0.0.0,20ms,,0
26,0.0.0.0,20ms,,0
27,0.0.0.0,20ms,,0
28,0.0.0.0,20ms,,0
29,0.0.0.0,20ms,,0
30,0.0.0.0,20ms,,0

No idea why that last part is blanked out.
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Old 03-08-2010, 01:57 PM   #17
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Quote:
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My favorite is when the traceroute starts bouncing between two IP addresses forever.. That happened to me once and it took me forever to get through to someone who could actually do something about it.

"Sir, I'm going to have to ask you to turn your cable modem off for 60 seconds..."
Yeah, no kidding.

Or when you call your ISP and they tell you to start calling backbone providers. And then the backbone providers refuse to admit that something is wrong even though the local ISP is telling you there is a problem further up the chain. Then they spend a whole month fixing the problem.

That would be Qwest. The stupidest network company in the world.
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Old 03-08-2010, 02:36 PM   #18
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i cannot connect to www.forces.ca either on my phone or web browser

Last edited by silentsim; 03-08-2010 at 02:39 PM.
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Old 03-08-2010, 02:40 PM   #19
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traceroute to www.forces.ca (208.85.114.196), 64 hops max, 52 byte packets
1 * * *
2 hlfx-asr1.eastlink.ca (24.222.226.69) 30.946 ms 11.686 ms 25.510 ms
3 hlfx-br1.eastlink.ca (24.222.79.205) 24.385 ms 14.377 ms 13.697 ms
4 gw-mto.torontointernetxchange.net (198.32.245.7) 46.925 ms 37.785 ms 49.660 ms
5 0.te-1-4.ar1.mtrlpq42.mtotelecom.net (64.254.224.233) 51.210 ms 57.481 ms 58.122 ms
6 0.tge-1-2.ar1.mtl2.mtotelecom.net (64.254.224.185) 55.859 ms 45.869 ms 43.513 ms
7 0.tge-1-1.ar1.mtrlpq43.mtotelecom.net (64.254.224.166) 60.967 ms 57.799 ms 41.801 ms
8 pre2post-gw.customer.mtotelecom.net (64.254.237.6) 46.502 ms 53.378 ms 47.955 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
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Old 03-08-2010, 02:42 PM   #20
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Weird, that traceroute shows you getting to the forces.ca server fine.

http://www.forces.ca/html/index.aspx?lang=en

Can you see that? Maybe it's a issue with the page.
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