Shawmail: What did I do?

[Prototype]

So the last email I have reccord of downloading from Shaw's servers is on Nov 6. Same current config. I moved to Airdrie almost two weeks before, and still have recieved my emails.

Now my Outlook is saying that my 'email server rejected my login'. When I go to the Shaw website, I can log into the webmail login, but I get a blank screen when I go to the mail area.

I haven't changed my password, as I can log into everywhere else I can think of. I just can't get to my email, and now I (hopefully still) have 20 days worth of email to go through... can't wait.

I know the easy answer is to just call Shaw... I'm wondering if anyone else has experienced this?

[Hack&Lube]

What is your mail server and settings for that account set to in outlook?

[Akai-Sesui]

Have you shifted location-wise to an area closer to a different major city?

I used to use 'shawmail' as my server, and found out that doesn't always work.
Take a read here:

http://www.shaw.ca/en-ca/CustomerCar...erverNames.htm

Hope that helps.

[ken0042]

Originally Posted by Prototype

When I go to the Shaw website, I can log into the webmail login, but I get a blank screen when I go to the mail area.

I cancelled Shaw internet about 6 months ago, and now if I try to log into webmail using my old account I get a mostly blank screen; and the only thing I can access is my contacts.

Maybe they have your account disabled instead of moved?

[Hemi-Cuda]

did your account number change? if they had to setup a new account for you instead of being able to transfer your existing one, then your email address would be sitting on the old account in an unactive state. you'll need to call the TSR's, and if that's the case they can transfer the email address to your new account

that's been an issue for as long as i can remember. CSR's handle all customer move requests, but don't have access to transfer email addresses. and usually they never let the TSR group know that it needs to be done for an account until the customer calls in wondering why they have no email

[Prototype]

Originally Posted by Akai-Sesui

Have you shifted location-wise to an area closer to a different major city?

I moved from Calgary to Airdrie. I tried changing those settings, and nothing. Plus, we moved on the 29th... and had internet set up within days... so the fact that I have email on the 6th... that's kinda weird.

I've also followed the FAQ on Shaw's site as to what they should be, with no results. I'm going to just have to call Shaw I guess, and figure this out.

The weird thing is that when I log on to the website, I can get into everywhere... except my email. Which means my log in is right...

[Hemi-Cuda]

Originally Posted by Prototype

I moved from Calgary to Airdrie. I tried changing those settings, and nothing.

I've also followed the FAQ on Shaw's site as to what they should be, with no results. I'm going to just have to call Shaw I guess, and figure this out.

The weird thing is that when I log on to the website, I can get into everywhere... except my email. Which means my log in is right...

your online customer care login and your email account are two different things. they can be the same, but they're not tied to one another

[Prototype]

Originally Posted by Hemi-Cuda

your online customer care login and your email account are two different things. they can be the same, but they're not tied to one another

Not talking about the online customer care whatever... I'm not sure I even use that. When I log into webmail.shaw.ca, I can log in, but can't access my email.

[Prototype]

Thanks to Hemi!