The first time you sync the phone it would take a while, most of that being the transfer of songs and applications to the phone. But subsequent syncs shouldn't take very long. The backup of the phone basically transfers all the stored information that's inside each of the apps you have and the settings/preferences for the phone. Then it does contacts/calendar info, etc.
It might be the calendar stuff, I'm not sure. I sync my calendar over the air via exchange, so I can't tell you for sure.
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Who is in charge of this product and why haven't they been fired yet?
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