07-26-2012, 12:58 PM
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#1
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Franchise Player
Join Date: Nov 2006
Location: Supporting Urban Sprawl
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Resolved - Insurance companies need to hold onto witness info?
So we were hit a few weeks back and we gave our witness's details to the adjuster for the company of the person who hit us, when he came out and surveyed the damage.
They call up again today and say that not only have they 'lost' the witness information, but the guy who hit us has changed his story into one that would move it into a 50/50 fault situation.
Now, due to issues beyond my control, we no longer have the witness information and it is looking doubtful that we will be able to provide that information again. This seems really shady on the part of the insurance company, since the story changing magically happened at the same time as them losing the witness information. My insurance company agrees with me that it is questionable.
Anything that can be done? BBB?
What can happen to that guy if he filed a false accident report and I can later prove it?
Anyway, just pissed right now, as this is the second accident in less than a month that is not my fault and both are going to end up costing me money out of my pocket.
__________________
"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
Last edited by Rathji; 07-26-2012 at 07:56 PM.
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07-26-2012, 01:01 PM
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#2
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Lifetime Suspension
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Was a police report filed?
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07-26-2012, 01:12 PM
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#3
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Franchise Player
Join Date: Nov 2006
Location: Supporting Urban Sprawl
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I think so, we didn't file one since we didnt think it was large enough to require one but apparently he did.
__________________
"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
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07-26-2012, 01:13 PM
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#4
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First Line Centre
Join Date: Nov 2007
Location: Airdrie, Alberta
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What happened in this accident?
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07-26-2012, 01:14 PM
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#5
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Franchise Player
Join Date: Nov 2006
Location: Supporting Urban Sprawl
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Quote:
Originally Posted by Raekwon
What happened in this accident?
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Parking lot, he backed out of his spot into our van.
__________________
"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
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07-26-2012, 01:16 PM
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#6
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First Line Centre
Join Date: Nov 2007
Location: Airdrie, Alberta
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Quote:
Originally Posted by Rathji
Parking lot, he backed out of his spot into our van.
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I'm pretty sure i witnessed that accident . . . . problem solved
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The Following 5 Users Say Thank You to Raekwon For This Useful Post:
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07-26-2012, 01:42 PM
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#7
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Franchise Player
Join Date: Apr 2003
Location: Not sure
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nm...didn't read properly.
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07-26-2012, 01:51 PM
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#8
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Lifetime Suspension
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I'm not a big city lawyer (crowd gasps) but you probably have two choices. Get what you can from the other guys insurance, or hire legal counsel and sue the insurance company.
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07-26-2012, 02:31 PM
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#9
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That Crazy Guy at the Bus Stop
Join Date: Jun 2010
Location: Springfield Penitentiary
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I don't have any real advice but a similar anecdote.
Woman hits me (would you believe it was an asian woman!?!). We both file police reports. She admits fault at pretty much every step of the way.
When it comes time for her insurance company to pay, they refused claiming she wasn't at fault and saying that her statement to them claims she wasn't at fault. All this despite the fact she admitted fault in her police report.
Eventually her insurance company paid. I think, memory is a little fuzzy it was almost a decade ago, that my insurance company got involved to fight for me because they don't like paying out claims.
Just to clarify that last sentence, I mean my company fought the other company on my behalf because otherwise I was going to make a claim and despite the fact they could have jacked my rates, they don't ever like having to pay and as such helped me make the other company pay.
Last edited by Cecil Terwilliger; 07-26-2012 at 02:39 PM.
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The Following User Says Thank You to Cecil Terwilliger For This Useful Post:
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07-26-2012, 02:37 PM
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#10
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Lifetime Suspension
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Quote:
Originally Posted by Rathji
Now, due to issues beyond my control, we no longer have the witness information and it is looking doubtful that we will be able to provide that information again.
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Why is this?
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07-26-2012, 02:39 PM
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#11
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Franchise Player
Join Date: Nov 2006
Location: Supporting Urban Sprawl
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Lets just call it technological malfunction combined with improper data redundancy or backup system (or you could look in the tech forum if you really want more details).
We had the information when the adjuster came out a week or so later, but it has since been lost.
__________________
"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
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07-26-2012, 03:13 PM
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#12
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Franchise Player
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seems to me that your insurance company dropped the ball here and that they should just make this right.
has the insurance companmy admitted they lost this, somewhat important info?
__________________
If I do not come back avenge my death
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07-26-2012, 03:27 PM
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#13
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Franchise Player
Join Date: Nov 2006
Location: Supporting Urban Sprawl
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Their (as in the person who hit our van) insurance company has said they lost it.
__________________
"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
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07-26-2012, 05:07 PM
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#14
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Backup Goalie
Join Date: Apr 2012
Location: Calgary
Exp: 
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Was it your new van, Rathji?!
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07-26-2012, 06:32 PM
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#15
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Franchise Player
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So the company that lost the info, has admitted this. Seems to me that they should make it right....
__________________
If I do not come back avenge my death
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07-26-2012, 06:49 PM
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#16
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Franchise Player
Join Date: Nov 2006
Location: Supporting Urban Sprawl
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Quote:
Originally Posted by Sopure
Was it your new van, Rathji?!
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Yep!
__________________
"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
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07-26-2012, 06:52 PM
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#17
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Franchise Player
Join Date: Nov 2006
Location: Supporting Urban Sprawl
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Quote:
Originally Posted by Northendzone
So the company that lost the info, has admitted this. Seems to me that they should make it right....
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Yep, that's my opinion as well.
We have escalated it and hope to hear back soon. Although with insurance companies, my guess is I will hear something by Christmas!
__________________
"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
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07-26-2012, 07:07 PM
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#18
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Franchise Player
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Seems to me that if the insurance company continues to give you grief, then it would likely be time to call a law talking guy.....
__________________
If I do not come back avenge my death
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07-26-2012, 07:34 PM
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#19
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Lifetime Suspension
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Call both insurance companies and ask them about the injuries that were in the original report. If they say there were none, tell them to produce the reports, because you are sure such info was put into said report.
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The Following User Says Thank You to zamler For This Useful Post:
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07-26-2012, 07:43 PM
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#20
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Franchise Player
Join Date: Nov 2006
Location: Supporting Urban Sprawl
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Just an update:
Got a call back from the supervisor of the adjuster who assures us that the contact information for the witness is all in the file, and there 'must have been a misunderstanding' when her employee tried to push a several thousand dollar repair bill onto my insurance instead of paying for it.
All is good, but it confirms my belief that insurance adjusters are pretty much the scum of the earth.
__________________
"Wake up, Luigi! The only time plumbers sleep on the job is when we're working by the hour."
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