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Originally Posted by btimbit
That's why I train my staff to be able to tell.
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Well ok, if you have a way that I wouldn't know to tell that's great. I don't eat steak very often, like maybe once or twice a year if that even, so I don't know too much about steaks nor do I cook.
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It's both. If a steak isn't cooked to the correct doneness to begin with, that's an error by one the Chefs. Someone notices, it gets fixed, done. If that steak is cooked wrong and still taken to the table, that's an error by everyone involved.
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Since you say the steak thing you can train to notice what the color differences are and time differences are, then here's my response:
No, if it's an error that the ***LAST PERSON**** that delivers it can notice if it's the same server that took the order or if with the order being put in correctly if it's another server/food runner, that's the fault 100% on the ************LAST PERSON TO SEE THE FOOD**************, NOT "everyone involved." Everyone involve didn't decide to deliver my food to me. That ONE PERSON is the person that caused the issue and that person is the LAST PERSON that could have noticed an error they don't have to touch the food to notice the mistake or mistakes. The only times an error wouldn't be from the last person to see the food is:
1. If the server put in the order wrong if it's another person running the food.
2. If it's an error the server could not see without touching the food.
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Yes, that's the chefs error. But in order for that incorrect meal to make it to the guest, that means the kitchen signs off on it, the expediter signs off on it, and the server signs off on it, and takes it. In this example, a breakdown happened at every level. Team error.
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No, not a team error. If that ***LAST PERSON COULD HAVE CAUGHT IT, BUT DIDN'T, that makes it the *LAST PERSON'S ERROR!
You seem to not be thinking about this with common sense. If I had you a pencil, but you told me to hand you a pen, you take it anyways to someone that asked for a pen, it's ***YOUR FAULT** you didn't notice I didn't give you the CORRECT ITEM 100%. I would have NOTHING to do with that item getting to that person, YOU WOULD THOUGH.
Just like the mail man or mail lady putting the wrong mail in the wrong mail box. It's not the sorter at the post office's fault whether it's a real person or a machine sorting it, it's the mail man or mail lady's fault they didn't notice *BEFORE* they put it into the box.
That's with any job you have.
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Right, but believe it or not this one is very uncommon
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I beg to differ, because sometimes some computers won't let you put in certain things managers have told me like at Applebee's and Red Lobster. So parts of my order(uncommon would be a whole order not put in correctly I will agree, but parts of an order is very common).
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, and the easiest mistake to catch. If it's not noticed and fixed at the time of putting in the order, it'll get fixed when it comes to take the order to the guest. In most restaurants, the expediter and server look at both the servers notes and at the order as it was put in. If it still somehow goes out wrong, that's a mistake on both of them.
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No, how is it the expeditor's mistake if it reaches the customer? Also, a lot of times servers don't reread the orders. Especially if it's not the server that took the order. The expeditor says "Take this to table 2" and they go with it without reading a thing.
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Like above, that's a mistake on both the expediter and the server.
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No, it's the expeditor's fault they didn't leave the kitchen with my food. If you are my expo you plate onion rings instead of fries, I am that customer's server, if I make my way to their table with no fries, but onion rings instead that's 100% TOTALLY MY FAULT that *******I********* didn't get it corrected before I left with it to their table. It isn't the expediter's fault. It is NEVER and COULD be NEVER the expeditor's fault unless they leave the kitchen with my food and the order being put in correctly if it's not condiments. Condiments are always my server's error because those could be brought out ahead of time.
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In most restaurants outside of pubs and bars tips are shared anyway, so this is pointless.
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No, because if you stiff your server, they will still have to tip out NO MATTER WHAT the others get their share and usually it's from SALES at a lot of the chain restaurants.
It's not pointless, because if I know that an error wasn't caused by anyone in my service I won't take off tip points. That's common sense.
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And if I overhear a server say anything like "It's the kitchens fault because it was cooked wrong" then I pull that servers manager over, we have a chat, and depending on if guests heard it, or if it's a common thing, then that server could be walking out the back door shortly after.
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Sometimes things are the cook's fault like in let's say a soup or gumbo they have some chicken that's underdone, well since that is covered up, HOW would the server just know? I sure wouldn't act like I would be at fault. I'd apologize to be nice if I were a server, but some things like that aren't the server's fault.
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Again, it's a team environment.
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NO, when you earn your tip, you are earning your ******
OWN TIP IN LIFE*******. No expeditor or food runner/other server will do it for you. You have to do it on your own. You can make a problem not happen such as bringing out my condiments ahead of time to avoid another server or food runner from forgetting them or not reading the ticket. It's YOUR TIP, YOUR LIFE, YOU DECIDE.
There's no team if it's something you yourself can control yourself from getting to the customer. For example, a wrong price on a menu. If I am the customer's server, I am supposed to have noticed this well before check time and get my manager to fix it *******BEFORE******* I give it to my customer. If I don't do this and my customer finds it, I have made my customer do work first off, secondly, it would be my fault since I was the *LAST PERSON* to have seen for example a "12" is not a "13" like what happened at Outback when my husband's entree was ordered as it came, which the check had $13.99, but the menu price had $12.99. It is not the manager's fault or the computer's fault. The manager wasn't even at my table even for such an obvious to the eyes error? The computer is not handing me the check either, so that machine isn't at fault. My server handed me a piece of paper with the wrong numbers on it. Understand what I am saying?
There's no team when you are earning your tip other than partially when a food runner/other server is involved delivering something to the customer, but otherwise, that's the only team effort they have, if they even put forth effort since it's not their tip on the line, most don't check anything and just bring it out. I had one waitress I saw 3 obvious errors(missing extra crispy bacon on an open-faced burger, pickles on the side of the plate when I ordered no pickles, and a missing side of ranch so I told this other server in a not nice way while she still had it in her hands everything but the ranch(I had some already so I didn't mention that) and her words were VERBATIM "I'M NOT YOUR SERVER." She walked away I said "READ THE TICKET!"
See did she work as a team? NOOOOOOOOOO. "I'M NOT YOUR SERVER" MEANS
ZERO TEAM WORK, but I can understand a little why because she wasn't getting any money for it since she wasn't our server, but at the same time she had no HEART to care about other people either regardless of money or not that she wouldn't want someone to do that to her.
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You mention you do office work, so for you it may be hard to relate too.
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I sometimes have to go to the post office to bring something certified. So at times some people have done the certifieds, but before I left for the post office I noticed things were wrong. If I went to the post office with the wrong zip code(that's one of the errors) and another error was that they mismatched the tracking numbers from the return receipt to the green card, that would have been ********MY FAULT 100% ********** that the customer didn't get their certified envelope, understand?
So it's hard to relate, because it's not a "TEAM EFFORT" that makes something work, it's the *LAST PERSON* to catch the error that they could have caught is the person at fault. I would have been at fault if I didn't catch it, understand? Even if the other team member of my office put the wrong zip code, I was the LAST PERSON to have notice this before putting it in the envelope and the other ones with the wrong tracking numbers mismatched were when one of the team members did the entire certified already finished, which I noticed the tracking numbers mismatched. Because I caught it, there was no error, understand meaning it would have been MY FAULT since it was OBVIOUS TO MY EYES that I didn't check over her work she did **BEFORE*** I handed it to the post office worker.
This is ANY JOB.
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very rarely do we find that just one person is responsible.
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Sorry, but you are VERY WRONG. ANY JOB is one person always responsible in general for most issues that go wrong. For example, let's say you work at AT &T mailing the bills out, the bills that print off the printer you normally just stuff and put into the envelopes, well you decide to look at them before that, you notice that it has "You owe $0.00" (let's say these people don't have these bills automatically paid). While the computer made a glitch doesn't mean you have to be stupid and ignorant enough to send out that to the customer without even LOOKING OR READING IT. If you still send it out anyways, it's not the computer's fault, it's YOUR FAULT. It's not the IT guy's fault, it's not the computer's fault, it's YOUR FAULT YOU SENT IT OUT WITH THINGS ON THE PIECE OF PAPER WRONG. YOU WERE THE LAST PERSON TO ************SEE* THE PROBLEM*************.
Sorry, but you are 100% BILLION PERCENT WRONG!
If I were a server, if I put in the order correctly and brought out a baked potato instead of mashed potatoes, it's still my fault if I made it to the customer's table with a baked potato and no mashed potatoes. It's not the kitchen staff's fault. What would be only the kitchen staff's fault in that situation is if I would have noticed this ****BEFORE******* I left the kitchen and went to my customer's table empty handed to tell them there would be a delay with their food. THAT would be a kitchen staff error and not a server error, understand? It's not a team that made it not get to the customer, it's the **********SERVER************ that didn't. Now if I were still to have brought it to the table anyways the wrong item, the time it takes to cook another item is not my fault, but the time I spent walking to and from the customer's table to bring them the wrong item and bring it back to the kitchen would be MY FAULT 100%.
You are not accepting ******PERSONAL RESPONSIBILITY FOR YOUR OWN ACTIONS IN LIFE********!!
My office is all about teamwork and really stresses team, but at the same time, it's still on the LAST PERSON that could prevent the issue from occurring and has nothing to do with the other person or people that caused the issue before the last person brought it to the customer.
Accept personal responsibility for your own actions.
