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Old 11-15-2016, 10:43 PM   #81
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A miss of that sort by one of the sub's install guys is negligence for which the company is vicariously liable. It's a ####ing sink. It's made to hold water. It had one job. It failed. This is absolutely on them.
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Old 11-15-2016, 10:43 PM   #82
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I see we're 4 pages in but nobody has mentioned another effective tool when you are a super pissed off customer and that is:

http://www.bbb.org/search/?type=name...&codeType=YPPA

When I went this route, I received attention and resolution to my problems. I would do this in addition to the consumer watch. Looks like they currently have an A+ rating. Geez... would suck to lose that, or have your complaint added to the ones there.

At some point homebuilders need to actually build homes that don't fall apart within a couple years. So ridiculous.

Last edited by Mr.Coffee; 11-15-2016 at 10:45 PM.
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Old 11-15-2016, 10:51 PM   #83
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Quote:
Originally Posted by Ducay View Post
A 1/2 full deep basin sink is a huge volume of water, let alone 3/4 full.
10 cm x 10 cm x 10 cm of water = 1 kilogram. For a tonne of water to be in your sink, it would have to be 1 metre by 1 metre by 1 metre in size. I think your definition of "huge" needs to get back to reality.

Deeo basin sink should be around 50 cm by 90 cm by 30 cm. So 135000 cubic centimetres, or about 135 kilos of water if you filled it to the the rim. Half-way full is about 68 kilos, or 150ish pounds. So, yah, I don't think that's really all that much. If I sit on the edge of the sink, should it collapse under me? I'd hope it's built a little more sturdily than that.
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Old 11-15-2016, 10:53 PM   #84
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So four pages in and we still don't know if Polak caused this by standing in his sink. (Even though the water should way roughly what Polak does)
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Old 11-15-2016, 11:01 PM   #85
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, but I'm not seeing some gross negligence here, or some conspiracy to defraud or build substandard housing?
With all due respect if you're not seeing gross negligence here then you flat out have no idea what you're talking about and really need to stop posting. That simple honestly. The Internet has given you a voice on a topic you should be mute about.
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Old 11-15-2016, 11:07 PM   #86
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A minor defect? His sink had water in it and it fell through the counter top. What would be considered a "major defect" if not that?

Further to that, what would be considered "installing something substandard", if a complete failure doesn't qualify?
Minor Defect
noun
1. Being completely incapable of performing the task it was designed for.
2. Useless to the point of causing cascading failure to surroundings.

The Challenger shuttle had the minor defect of exploding
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Old 11-15-2016, 11:17 PM   #87
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When asked how they could ignore this poor quality build, the Truman Homes service manager I spoke with told me "well how do I know you didn't stand in it?"
This really bugs me. Your sink should be able to carry a small dance party. There's no reason you shouldn't be able to stand in a properly installed sink.
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Old 11-16-2016, 01:47 AM   #88
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NOTE: Future buyers avoid 51 OAK.

Last edited by calgarywinning; 11-16-2016 at 01:50 AM.
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Old 11-16-2016, 01:59 AM   #89
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Without the counter balance joke, talk to your neighbours and get a group together with the same experience. Or future experience to happen. The counter isn't lipped but suspended with silicone.

What you have is a bad trade with no standards. The builder will and should hold them responsible for all costs. And re-imburse homeowners.
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Old 11-16-2016, 06:59 AM   #90
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Polak this is in absolutely no way your fault. If a sink can't hold it's capacity in water it is a failure of the installation and nothing more. Straps should have been installed for added security, smooth stainless steel is not the best surface for adhesive but it should have held if done properly.

The picture above with the screws, I would argue those are not for support but to keep the sink in place while the adhesive sets. They add a touch of security but I doubt that is why they are there.

I don't have much advice on what you should do but I would make an insurance claim and let them deal with liability. They should be on your side and going after the home builder and their sub.

If you get stuck, consider changing the flooring in just the affected area to tile, that way you don't need to match the cork throughout. Cork/wood products are not the best choice for kitchens as there is always water spilling/dripping on them. You could have just a easily spilt a pot of boiling water on that floor and ruined it. Or, like my wife did, a mop bucket on hardwood!
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Old 11-16-2016, 07:17 AM   #91
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http://www.braxton-bragg.com/index.c...vel/bc/0,9096/

http://www.braxton-bragg.com/index.c...59,10475,7106/
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Old 11-16-2016, 07:25 AM   #92
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^
The first one looks like a great idea. This video shows you don't even epoxy it to the counter, so if you ever need to change your sink it is easy. Will be using these when I do my kitchen. Thanks!
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Old 11-16-2016, 09:14 AM   #93
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Thanks for the support guys. I'll have a better of idea of what my plan of action will be once I meet with my insurance today.
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Old 11-16-2016, 09:17 AM   #94
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Thanks for the support guys. I'll have a better of idea of what my plan of action will be once I meet with my insurance today.
Dig out your bylaws and all condo related documents you have for this meeting.

I suspect your insurance company will want to see them.
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Old 11-16-2016, 09:18 AM   #95
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Dig out your bylaws and all condo related documents you have for this meeting.

I suspect your insurance company will want to see them.
Yup I've already scanned them this AM and sent them to my adjuster. I don't have any documents outlining the deductible on the buildings insurance. That's the real concern right now.
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Old 11-16-2016, 09:26 AM   #96
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Yup I've already scanned them this AM and sent them to my adjuster. I don't have any documents outlining the deductible on the buildings insurance. That's the real concern right now.
Read your bylaws.

They often set out when a deductible can be applied back against the unit owner. Generally speaking it is when there is negligence on the part of the unit owner.
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Old 11-16-2016, 09:45 AM   #97
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Quote:
Originally Posted by MrMastodonFarm View Post
With all due respect if you're not seeing gross negligence here then you flat out have no idea what you're talking about and really need to stop posting. That simple honestly. The Internet has given you a voice on a topic you should be mute about.
I thought we already specified that he really has no idea what's he's talking about because he wrote this rant without even actually reading the whole OP LOL. The cork board damage and the damage to the unit below is noted in the very first paragraph...
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Old 11-16-2016, 09:52 AM   #98
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Ahaha TRUMAN blocked me from their Facebook. Probably deleted my negative review too!

False Alarm: Might have not blocked me. Couldn't find them in search but I was able to navigate and reply to comments on my review.

Last edited by polak; 11-16-2016 at 04:38 PM.
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Old 11-16-2016, 09:54 AM   #99
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Now that's Social Media engagement.
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Old 11-16-2016, 09:59 AM   #100
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Google review them:

https://www.google.ca/maps/place/Tru...!4d-114.212548
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