TRUMAN HOMES leaves home owner on their own...

[fundmark19]

I'm still confused why your insurance company wouldn't do anything? You aren't covered for the sink and plumbing repair but you should be covered for your flooring and anything water damages plus the liability of the unit below yours as well.

[Flames in 07]

Originally Posted by Ducay

See this is what I missed. Didn't see that part, exactly why I asked what the damage was.



I'd hardly call that piling on, but like I originally said, its a minor defect that (unfortunately) has the potential to do some major damage apparently. Again, we're not talking about these guys installing something substandard or performing practices that are abhorrent or outside industry norm, we're talking about one install guy's caulking gun running a thin bead without noticing, or the epoxy not being mixed perfectly, or other (silly but damaging) easy faults with the adhesive.

Things happen, Truman could be nicer and more helpful 100% agree, but again, this isn't gross negligence or deceitful practices like the thread makes it out to be.

I would imagine some more pushing and insurance should cover it. Do you have an umbrella policy?

Things happen? What a lazy flippant response to a sink that can't hold its own weight. I don't know what you do for a living but I really, really hope I'm never dependant on it.

If you care at all about quality "things" don't happen.

[V]

Well, this thread has taught me two things. First, don't let Ducay anywhere near a new house build. Second, I finally know what the patm means in dj-patm. That always drove me crazy.

[PepsiFree]

Originally Posted by Ducay

Shatty deal and what a mess, but 3/4 full on that large of a sink is a tonne of water, as evidenced. I would never fill it up that much, just asking for trouble.

You know polak, he's a daredevil.

Eating food close to the expiry date.
Getting less than 10 hours of sleep per night.
Filling sinks up 3/4 of the way.

Dude just doesn't GAF!

[Ducay]

Sure it should hold its weight and then some, but all it take is a 10th of the sink's perimeter to have issues with the adhesive and you're going to have an easy structural failure. Once one area starts to give, the remainder will start to go in a domino effect.

A 1/2 full deep basin sink is a huge volume of water, let alone 3/4 full. I'm not saying it should be expected to fail at that point, but look at the amount of water on the floor and you can easily tell we're not talking about an insignificant weight of water. Hence why any small defect can have a catastrophic impact and why I wouldn't put that volume in any undermounted sink myself.

[White Out 403]

Originally Posted by Ducay

Sure it should hold its weight and then some, but all it take is a 10th of the sink's perimeter to have issues with the adhesive and you're going to have an easy structural failure. Once one area starts to give, the remainder will start to go in a domino effect.

A 1/2 full deep basin sink is a huge volume of water, let alone 3/4 full. I'm not saying it should be expected to fail at that point, but look at the amount of water on the floor and you can easily tell we're not talking about an insignificant weight of water. Hence why any small defect can have a catastrophic impact and why I wouldn't put that volume in any undermounted sink myself.

omg dude. stop. just stop. what is your deal? all these years ive thawed out a turkey in my sink im rolling the dice with my floor?? get real

[Wormius]

Shouldn't there be more than adhesive holding the sink in place?

[calumniate]

Originally Posted by Ducay

Sure it should hold its weight and then some, but all it take is a 10th of the sink's perimeter to have issues with the adhesive and you're going to have an easy structural failure. Once one area starts to give, the remainder will start to go in a domino effect.

A 1/2 full deep basin sink is a huge volume of water, let alone 3/4 full. I'm not saying it should be expected to fail at that point, but look at the amount of water on the floor and you can easily tell we're not talking about an insignificant weight of water. Hence why any small defect can have a catastrophic impact and why I wouldn't put that volume in any undermounted sink myself.

Lol. You think maybe some of the flooding was due to the plumbing breaking? I know 3/4 of a sink full of water may seem like a lot to you. But jebus man get a grip!

[polak]

Originally Posted by V

Well, this thread has taught me two things. First, don't let Ducay anywhere near a new house build. Second, I finally know what the patm means in dj-patm. That always drove me crazy.

Yeah I went all in on this I guess. I need to be "Arnold'd" away from the internet after this.

[TheSutterDynasty]

Originally Posted by PsYcNeT

Also any of ya'll have a recently installed undermount sink with a stone countertop might want to check if the installer put a strap under that thing. If not, any perforated metal strap (like 7$ for 25' at a hardware store) screwed tight into the sides of the cabinet will help. The glue isn't enough a lot of the time.

Thank you for this tip. Just had ours done and there's none there. There is copious amounts of glue, however, and our garborator and plumbing give it support.

[OMG!WTF!]

Originally Posted by Ducay

I must be missing some of the story, whats the damage? You can get another counter company to reset the sink, and a plumber to fix for a heck of a lot less than $500.

And don't fool yourself with small claims court. DIY is $100 filing fees and even if you win good luck collecting. Paying $500 to an agent is just adding to the costs you're going to have a pain collecting.

Good luck collecting from a home builder? A company that owns dozens of titles at any one given time? Yeah that would be hard.

Originally Posted by Ducay

Sure it should hold its weight and then some, but all it take is a 10th of the sink's perimeter to have issues with the adhesive and you're going to have an easy structural failure. Once one area starts to give, the remainder will start to go in a domino effect.

A 1/2 full deep basin sink is a huge volume of water, let alone 3/4 full. I'm not saying it should be expected to fail at that point, but look at the amount of water on the floor and you can easily tell we're not talking about an insignificant weight of water. Hence why any small defect can have a catastrophic impact and why I wouldn't put that volume in any undermounted sink myself.

They build boats and airplanes with epoxy. Epoxies can carry thousands of pounds. The problem with epoxy is not that it doesn't stick or 1 10th of it is missing, it's if you ever wanted to change the sink you would have to get whole new counter tops because you would never get the two apart.

[Hockeyguy15]

Good news, my sink has a strap under it.

Bad news, that doesn't help you.

[Leondros]

Originally Posted by Ducay

Sure it should hold its weight and then some, but all it take is a 10th of the sink's perimeter to have issues with the adhesive and you're going to have an easy structural failure. Once one area starts to give, the remainder will start to go in a domino effect.

A 1/2 full deep basin sink is a huge volume of water, let alone 3/4 full. I'm not saying it should be expected to fail at that point, but look at the amount of water on the floor and you can easily tell we're not talking about an insignificant weight of water. Hence why any small defect can have a catastrophic impact and why I wouldn't put that volume in any undermounted sink myself.

Good god man! Thank god you are not an engineer... please tell me you are not an engineer...

[You Need a Thneed]

For reference, here's a picture I just took of the underside of my sink:



There's a similar screw and washer in all four corners.

[wooohooo]

I lived in a condo and had a pipe burst in my closet. It was due to the handyman/plumber trying to fix a pipe and ended up exploding and had water spew everywhere. Insurance ended up covering it all, but was it ever a night mare. And the disruptions and constant run arounds. They also had us run these huge fans for 24/7 for 2 weeks that were loud enough that we could barely hear ourselves talk.

Something happened to a friend of ours and insurance covered them to rent another place for 2 months while they ripped out the floor and drywall and repainted etc. It's not an easy process.

Good luck man, I really mean it. This was one of the reasons I moved out of my condo and rather live in a house with its maintenance. At least I can control what I'm doing, in a condo... hah.

[Hockeyguy15]

Originally Posted by You Need a Thneed

For reference, here's a picture I just took of the underside of my sink:



There's a similar screw and washer in all four corners.

You don't have a stone counter top though, which is why they can put screws in it.

[Sliver]

Originally Posted by You Need a Thneed

For reference, here's a picture I just took of the underside of my sink:



There's a similar screw and washer in all four corners.

That's what I have. We cool?

[You Need a Thneed]

Originally Posted by Hockeyguy15

You don't have a stone counter top though, which is why they can put screws in it.

Yes, it's Ceasarstone.

The holes for those screws were pre drilled in the factory.

[RougeUnderoos]

Originally Posted by Ducay

I'd hardly call that piling on, but like I originally said, its a minor defect that (unfortunately) has the potential to do some major damage apparently. Again, we're not talking about these guys installing something substandard or performing practices that are abhorrent or outside industry norm, we're talking about one install guy's caulking gun running a thin bead without noticing, or the epoxy not being mixed perfectly, or other (silly but damaging) easy faults with the adhesive.

A minor defect? His sink had water in it and it fell through the counter top. What would be considered a "major defect" if not that?

Further to that, what would be considered "installing something substandard", if a complete failure doesn't qualify?

[Ducay]

Originally Posted by calumniate

Lol. You think maybe some of the flooding was due to the plumbing breaking? I know 3/4 of a sink full of water may seem like a lot to you. But jebus man get a grip!

Did the water lines break, then yes that could cause one heck of a amount of damage, but your sewer lines and P-trap shouldn't have 12 gallons of water in them in your sink cabinet.

Originally Posted by Wormius

Shouldn't there be more than adhesive holding the sink in place?

Not always, nope. Best practice, you bet. But depending on the material it isn't always possible, feasible, or required in my experience.

Originally Posted by Leondros

Good god man! Thank god you are not an engineer... please tell me you are not an engineer...

Internet engineer. But I still don't see what's being contested here, what I'm saying its likely not a huge eggregious defect on Truman's part (ie design, specifications, inspection, etc) that caused this, but rather likely a simple shoddy, 30 second time saver or miss by one of the sub's install guys during the adhesive install on site. Truman should have been nicer since they are a customer focused business, but I'm not seeing some gross negligence here, or some conspiracy to defraud or build substandard housing?