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Old 02-15-2011, 08:25 AM   #462
Tyler
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Genius idea of the day:

Create a Calgary Restaurant ONLY deal site.

We promise a new restaurant deal in Calgary every day, and guarantee:

- NO LASER HAIR REMOVAL DEALS
- NO YOGA DEALS
- NO SPA/WAX/MANI/PEDI BLAH BLAH BLAH

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Old 02-15-2011, 10:46 AM   #463
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spoke with Dealfind and they informed me that they do not give refunds for ANY used coupon. They have a 30 day money back guarantee if you have NOT USED your coupon within 30 days. What a joke these sites are becoming. BE AWARE BEFORE YOU BUY! NO REFUNDS ARE GIVEN by these sites after you use the coupon! LOL What a scam
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Old 02-15-2011, 11:12 AM   #464
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spoke with Dealfind and they informed me that they do not give refunds for ANY used coupon. They have a 30 day money back guarantee if you have NOT USED your coupon within 30 days. What a joke these sites are becoming. BE AWARE BEFORE YOU BUY! NO REFUNDS ARE GIVEN by these sites after you use the coupon! LOL What a scam
Why would you get a refund after you have used the coupon? What are the specifics of what you're talking about?
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Old 02-15-2011, 11:16 AM   #465
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read my previous post with Koncept Autoworks
- 4 1/2 hour oil change
- used the wrong filter (confirmed with Mr Lube)
- filter they used was defective
- overfilled oil by at least one litre
- lost my mats
- did not do any detailling because they were "running late"
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Old 02-15-2011, 11:20 AM   #466
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read my previous post with Koncept Autoworks
- 4 1/2 hour oil change
- used the wrong filter (confirmed with Mr Lube)
- filter they used was defective
- overfilled oil by at least one litre
- lost my mats
- did not do any detailling because they were "running late"
That is a crappy experience, man. I'd be super pissed if that was me, but honestly I think it's a stretch to hold Dealfind responsible or expect them to do anything about it. Might be nice if they gave you a $20 credit or something, but even that would be above and beyond of them IMO.
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Old 02-15-2011, 11:41 AM   #467
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That is a crappy experience, man. I'd be super pissed if that was me, but honestly I think it's a stretch to hold Dealfind responsible or expect them to do anything about it. Might be nice if they gave you a $20 credit or something, but even that would be above and beyond of them IMO.

On a box on their homepage, it says the following, under the heading "Dealfind Promise"

Quote:
Nothing is more important to us than ensuring all of our customers are happy.

If you feel disappointed with anything you bought from Dealfind, let us know within 30 days and we'll return your purchase – it's that easy.
It sounds to me like he's (reasonably) unhappy with his purchase. From the way that's worded it seems to me like he should have a case. I'm definitely starting to change my purchasing strategy on these deals to mostly buy from places I already go to.

I also looked up their refund policy, it's found here: http://www.dealfind.com/refund-policy.php

There's a lot of nice stuff about honesty, and transparency, and how they NEED to hear from you if something isn't right. The only two stipulations are they can't refund expired coupons or stuff that's "suspicious." This doesn't sound like either. He bought something from them, and the vendor did a crappy job on part of it, and didn't do the rest of the job (detailing).

Last edited by bizaro86; 02-15-2011 at 11:47 AM.
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Old 02-15-2011, 11:45 AM   #468
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On a box on their homepage, it says the following, under the heading "Dealfind Promise"



It sounds to me like he's (reasonably) unhappy with his purchase. From the way that's worded it seems to me like he should have a case. I'm definitely starting to change my purchasing strategy on these deals to mostly buy from places I already go to.
I agree he has every right to be unhappy, but I think that should be directed at the people that provided the poor service.

WRT Dealfind's policy, he can't return anything if he's already used it. What if this was a bad experience at a restaurant...would you expect Dealfind to pay for his meal if he wasn't happy with the food/service?
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Old 02-15-2011, 11:48 AM   #469
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Yes, thats what Dealfind has stated. Its that easy! What a crock of Sh*t

Nothing is more important to us than ensuring all of our customers are happy.

If you feel disappointed with anything you bought from Dealfind, let us know within 30 days and we'll return your purchase – it's that easy.
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Old 02-15-2011, 11:49 AM   #470
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I agree he has every right to be unhappy, but I think that should be directed at the people that provided the poor service.

WRT Dealfind's policy, he can't return anything if he's already used it. What if this was a bad experience at a restaurant...would you expect Dealfind to pay for his meal if he wasn't happy with the food/service?
Although I don't find Dealfind to be directly responsible, I do find that they created the situation. I think people are starting to figure out that these deals are often times too good to be true.
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Old 02-15-2011, 11:52 AM   #471
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Yes, thats what Dealfind has stated. Its that easy! What a crock of Sh*t

Nothing is more important to us than ensuring all of our customers are happy.

If you feel disappointed with anything you bought from Dealfind, let us know within 30 days and we'll return your purchase – it's that easy.
To me that says if you had bought the coupon, then decided you didn't want to use it (say because you heard they'll make you wait 4.5 hours for an oil change), you could get a refund within 30 days. If you've already used it, I don't think they should be expected to do anything.

The place that screwed you over (the oil change place) should without question compensate you in some way.
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Old 02-15-2011, 11:55 AM   #472
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WRT Dealfind's policy, he can't return anything if he's already used it. What if this was a bad experience at a restaurant...would you expect Dealfind to pay for his meal if he wasn't happy with the food/service?
While that does make some sense, that's not what it says on the dealfind website. This is also a little different than being unhappy with the food/service. It's not that he didn't think it was good, it was objectively poor, and they didn't fulfill part of the service (the detailing).

He paid through dealfind, so it doesn't seem unreasonable that he seek a refund through them.
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Old 02-15-2011, 12:01 PM   #473
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Maybe they could give me another oil change ?

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To me that says if you had bought the coupon, then decided you didn't want to use it (say because you heard they'll make you wait 4.5 hours for an oil change), you could get a refund within 30 days. If you've already used it, I don't think they should be expected to do anything.

The place that screwed you over (the oil change place) should without question compensate you in some way.
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Old 02-15-2011, 12:06 PM   #474
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To chime in, I bought the Dealfind deal for a photographer (portrait for the new heir and all that), and found the deal to be misleading and definitely "too good to be true". I also got Mrs. Impaler one of those manicure/pedicure/facial/massage packages, so we'll see what kind of a service the spa provides. In the end it's not much money - I'll just stay away from them from now on if the experience is crappy. Also bought the photobook deal from Groupon - will report on that, once (if) the book arrives...
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Old 02-15-2011, 01:35 PM   #475
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I agree he has every right to be unhappy, but I think that should be directed at the people that provided the poor service.

WRT Dealfind's policy, he can't return anything if he's already used it. What if this was a bad experience at a restaurant...would you expect Dealfind to pay for his meal if he wasn't happy with the food/service?
It sucks that ruddstud had a bad experience at Koncept Autoworks and I would be very pissed off too, but I have to agree with Silver. I would be calling Koncept Autoworks to complain and to voice my displeasure, not DealFind. I've called DealFind and Groupon a couple times to refund some unused vouchers and never had any issues. If DealFind were to start offering refunds on "used" vouchers, what's to stop people from always calling to get a refund if all they had to say was they were unhappy even if they had a great experience?

I know this is a bad example, but it's not like Avalanche fans can call Ticketmaster today and ask for a refund after they lost 9-1 to the Flames because their team never showed up to play. If you're unhappy with the game/ service provided, call the Avalanche customer support, not ticketmasters.

I agree that ruddstud was wronged here. I just think he's pointing his finger at the wrong direction.

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Old 02-15-2011, 01:40 PM   #476
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Quote:
Originally Posted by Tyler View Post
Genius idea of the day:

Create a Calgary Restaurant ONLY deal site.

We promise a new restaurant deal in Calgary every day, and guarantee:

- NO LASER HAIR REMOVAL DEALS
- NO YOGA DEALS
- NO SPA/WAX/MANI/PEDI BLAH BLAH BLAH

That's actually a pretty good idea! I love restaurant deals and buy pretty much every restaurant deal that I find.

I just purchased the URL www.calgaryrestaurantdeals.ca

I should be able to launch the site in a couple weeks. If the blog is at all successful, I'll be sure to hook you up with some restaurant vouchers for giving me the idea.
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Old 02-15-2011, 02:04 PM   #477
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It sucks that ruddstudd had a bad experience at Koncept Autoworks and I would be very pissed off too, but I have to agree with Silver. I would be calling Koncept Autoworks to complain and to voice my displeasure, not DealFind. I've called DealFind and Groupon a couple times to refund some unused vouchers and never had any issues. If DealFind were to start offering refunds on "used" vouchers, what's to stop people from always calling to get a refund if all they had to say was they were unhappy even if they had a great experience?

I know this is a bad example, but it's not like Avalanche fans can call Ticketmaster today and ask for a refund after they lost 9-1 to the Flames because their team never showed up to play.
I have to side with ruddstudd on this one. Dealfind took a portion of his money up front when he purchased the voucher. The Dealfind ad stated:

Package includes car detailing package, including exterior pre-rinse, wash, door and trunk jambs wiped, vacuum of carpets, seats, mats, trunk and cargo area, floor mats, wiping and shining of dash and console areas and interior door panels, windows cleaned, plus an oil, lube and filter change, 40 point inspection and tire rotation. SUV's, trucks and vans are an additional $15 charge. Oil change includes up to 4.5 litres of conventional oil (5w30 or 10w30).

Not only did he not receive the detailing job, they lost his mats and they screwed up his oil change. Dealfind states in their refund policy:

Dealfind proudly offers you a complete refund for up to 30 days after your purchase, if our deal doesn't live up to your expectations. There, we said it. It's out there.

I think ruddstudd is perfectly within his rights to complain to Dealfind and should expect Dealfind to give him a refund to rectify the problem. I'm pretty sure this deal did NOT live up to ruddstudd's expectations.
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Old 02-15-2011, 02:05 PM   #478
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I have to side with ruddstudd on this one. Dealfind took a portion of his money up front when he purchased the voucher. The Dealfind ad stated:

Package includes car detailing package, including exterior pre-rinse, wash, door and trunk jambs wiped, vacuum of carpets, seats, mats, trunk and cargo area, floor mats, wiping and shining of dash and console areas and interior door panels, windows cleaned, plus an oil, lube and filter change, 40 point inspection and tire rotation. SUV's, trucks and vans are an additional $15 charge. Oil change includes up to 4.5 litres of conventional oil (5w30 or 10w30).

Not only did he not receive the detailing job, they lost his mats and they screwed up his oil change. Dealfind states in their refund policy:

Dealfind proudly offers you a complete refund for up to 30 days after your purchase, if our deal doesn't live up to your expectations. There, we said it. It's out there.

I think ruddstudd is perfectly within his rights to complain to Dealfind and should expect Dealfind to give him a refund to rectify the problem. I'm pretty sure this deal did NOT live up to ruddstudd's expectations.
Next time I go to a movie advertised in the paper that I don't like I'm going to demand the Calgary Herald refund my money.
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Old 02-15-2011, 02:06 PM   #479
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How much do you make for referrals from all of us at CP??

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It sucks that ruddstudd had a bad experience at Koncept Autoworks and I would be very pissed off too, but I have to agree with Silver. I would be calling Koncept Autoworks to complain and to voice my displeasure, not DealFind. I've called DealFind and Groupon a couple times to refund some unused vouchers and never had any issues. If DealFind were to start offering refunds on "used" vouchers, what's to stop people from always calling to get a refund if all they had to say was they were unhappy even if they had a great experience?

I know this is a bad example, but it's not like Avalanche fans can call Ticketmaster today and ask for a refund after they lost 9-1 to the Flames because their team never showed up to play.
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Old 02-15-2011, 02:07 PM   #480
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How much do you make for referrals from all of us at CP??
I don't think GFG's integrity is in question here. That's kind of a weak insinuation dude.
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