Really Slow Internet Connection - Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

REDVAN · 08-28-2007, 10:46 PM

Hey everyone,

I have Telus dsl and am experiencing a really slow internet right now. Some web pages won't load, and others take a long time, while others seem to load up right away.

I have never had this "slow down effect" with dsl, I used to get it with shaw cable all the time and that is one reason I switched over.

Does anyone know of anything funky that is happening? What could be wrong with my computer?

And on a related note, I am not all that impressed with my service, does Telus offer a faster/ more powerful connection, and what about shaw? I know these companies keep coming out with faster more powerful connections and are they worth the money?

T@T · 08-28-2007, 10:50 PM

check this thread, http://forum.calgarypuck.com/showthr...ight=speedtest i wanted to see the difference.

Telus is not even close to shaw (nowdays)

HelloHockeyFans · 08-28-2007, 10:52 PM

It's a new connection? Maybe it's a bridge tap or loading coil problem... did you try calling into customer service to get them to run some remote tests from the CO?

RougeUnderoos · 08-28-2007, 10:53 PM

Same thing here. I posted about it in the computer thread and a couple others said the same thing.

People gripe about Telus a lot but I very rarely have an issue with this connection and I've had it for years.

REDVAN · 08-28-2007, 10:55 PM

This is the first time in about 2 years that Telus has been slow for me.

KevanGuy · 08-28-2007, 10:56 PM

Im having the same problem as well. I might call them in a bit if it keeps up.

Resolute 14 · 08-28-2007, 11:16 PM

I suspect they already know, given how many of us are having issues.

Can't get to fark, techcomedy or WoW. s!

redmile04 · 08-28-2007, 11:23 PM

Preety slow for me here tooo.... might be temporary

FireFly · 08-28-2007, 11:24 PM

It's only certain sites though for me. CP is fine...

photon · 08-29-2007, 12:11 AM

If some sites work and other's don't it can be either a routing problem inside Telus, or even an Internet problem.

A quick look at dlsreports says others on Telus in Calgary and BC as well having similar problems, sounds like a bigger network issue with Telus.

I thought Telus didn't share network connections! (I hate those commercials, they're so stupid)

LockedOut · 08-29-2007, 12:17 AM

I have the same problem. I have Telus and can't even load Google.

FireFly · 08-29-2007, 12:18 AM

Well, some of my sites are back up, so that's good.

NSFL · 08-29-2007, 12:28 AM

Hmmm, that's weird, everything seems to be working fine and dandy now.

Joborule · 08-29-2007, 12:31 AM

Ya, Telus was having issues this evening.

TurnedTheCorner · 08-29-2007, 07:54 AM

I had similar problems last night, where it seemed only half the internet was working. Bizarre.

Resolute 14 · 08-29-2007, 08:14 AM

Quote:

Originally Posted by photon

If some sites work and other's don't it can be either a routing problem inside Telus, or even an Internet problem.

A quick look at dlsreports says others on Telus in Calgary and BC as well having similar problems, sounds like a bigger network issue with Telus.

I thought Telus didn't share network connections! (I hate those commercials, they're so stupid)

It was with one of Telus' routers. Every site I couldn't get to died on the same hop if I did a tracert on it.

FanIn80 · 08-29-2007, 10:16 AM

I called them up last night when this was happening and got some jackass... I haven't been more frustrated by anyone in a long time. I run a network for a living, I know how to reboot a modem and release/renew an IP - but that's the only thing this clown seem to know.

Here's a brief synapse, if anyone's interested.

Me: "Hey, can you tell me if there are any outages or equipment issues going on with Telus right now? I can get to some sites, but not others and everything has slowed down quite a bit. I've already rebooted my dsl and repaired my network connection and restarted my computer. I'm getting the same problem from the laptop upstairs as well."

Telus Jackass: "Hmmm. I see. Well sir, let's try restarting your dsl to see if that fixes it."

Me: "I just said I've done that."

TJ: "Oh ok. Well let's try rebooting your computer."

Me: "Yeah, I've done that too. Look, can you just check your intranet or logs or whatever and let me know if there are any hardware issues going on right now?"

TJ: "I'm sure the issue isn't on our end, let me put you on hold while I call our network guys and see if they can help."

---15 minutes later---

TJ: "Hello sir, so... you said your internet works fine, right?"

Me: "..."

Me: "No, I said some sites work fine and others don't, but even the ones that do are really slow."

TJ: "Ohhh ok. I understand. Hold please."

---15 minutes later---

TJ: "Sir, can you try to bring up a website that doesn't work?"

Me: "I've been trying the entire time I've been on hold."

TJ: "Oh good, so it works now?"

Me: "No. Its not working. It hasn't been working and it's not working now."

TJ: "Hold please."

---30 minutes later---

TJ: "Sir, we're going to try to trace the route of your internet."

Me: "Tracert, right. I've been doing that myself on a few sites while I've been sitting on hold."

TJ: "Ok so go to your start menu and click on run, then type in "cmd" ..."

Me: "Just tell me the site you want me to check."

TJ: "Oh are you already there? Check www.mytelus.com."

Me: "It's not finding it."

TJ: "Are you sure you've typed it correctly?"

Me: "Yes. My internet is not working, I can't even get mytelus.com in my web browser, why is it suprising that I can get a tracrt on it?"

TJ: "Have you tried deleting the temp files from your browser? Or tried a different browser?"

Me: "Look just let me talk to these network people you're talking to, or conference them in so I can explain what's going on."

TJ: "I'm sorry sir, we're not allowed to do that."

Me: "I've been on the phone with you for an hour, and you still have no clue what I'm talking about. I'd like to speak with someone else."

TJ: "I'm sorry sir, we're not allowed to do that."

Me: "Then let me talk to your manager."

TJ: "My manager is on holidays."

Me: "The your supervisor."

TJ: "My supervisor is on the phone."

Anyway, needless to say, I'm looking at Shaw's plans right now. I've just had enough of these guys. I have to put up with their nonsense when something goes down at the office, and it's just getting very frustrating.

photon · 08-29-2007, 10:31 AM

Quote:

Originally Posted by FanIn80

Anyway, needless to say, I'm looking at Shaw's plans right now. I've just had enough of these guys. I have to put up with their nonsense when something goes down at the office, and it's just getting very frustrating.

Shaw's first level support isn't much better, though the few times I've had issues like that they've usually told me up front that they're aware that it's a DNS or routing issue (whichever case it was) and that they're working on it.

wooohooo · 08-29-2007, 10:46 AM

Some shaw guys are pretty good and smart... sometimes it can be a little bit of a drag but they usually manage to get it done. What I really like is how you can just leave your name and number and they'll call you back when they're good and ready.
All my shaw problems get fixed fast, and if there is a problem on their end, they broadcast it so we know that it will be fixed soon.

Telus... telus... telus...

HelloHockeyFans · 08-29-2007, 10:57 AM

Quote:

Originally Posted by FanIn80

I called them up last night when this was happening and got some jackass... I haven't been more frustrated by anyone in a long time. I run a network for a living, I know how to reboot a modem and release/renew an IP - but that's the only thing this clown seem to know.

Here's a brief synapse, if anyone's interested.

Me: "Hey, can you tell me if there are any outages or equipment issues going on with Telus right now? I can get to some sites, but not others and everything has slowed down quite a bit. I've already rebooted my dsl and repaired my network connection and restarted my computer. I'm getting the same problem from the laptop upstairs as well."

Telus Jackass: "Hmmm. I see. Well sir, let's try restarting your dsl to see if that fixes it."

Me: "I just said I've done that."

TJ: "Oh ok. Well let's try rebooting your computer."

Me: "Yeah, I've done that too. Look, can you just check your intranet or logs or whatever and let me know if there are any hardware issues going on right now?"

TJ: "I'm sure the issue isn't on our end, let me put you on hold while I call our network guys and see if they can help."

---15 minutes later---

TJ: "Hello sir, so... you said your internet works fine, right?"

Me: "..."

Me: "No, I said some sites work fine and others don't, but even the ones that do are really slow."

TJ: "Ohhh ok. I understand. Hold please."

---15 minutes later---

TJ: "Sir, can you try to bring up a website that doesn't work?"

Me: "I've been trying the entire time I've been on hold."

TJ: "Oh good, so it works now?"

Me: "No. Its not working. It hasn't been working and it's not working now."

TJ: "Hold please."

---30 minutes later---

TJ: "Sir, we're going to try to trace the route of your internet."

Me: "Tracert, right. I've been doing that myself on a few sites while I've been sitting on hold."

TJ: "Ok so go to your start menu and click on run, then type in "cmd" ..."

Me: "Just tell me the site you want me to check."

TJ: "Oh are you already there? Check www.mytelus.com."

Me: "It's not finding it."

TJ: "Are you sure you've typed it correctly?"

Me: "Yes. My internet is not working, I can't even get mytelus.com in my web browser, why is it suprising that I can get a tracrt on it?"

TJ: "Have you tried deleting the temp files from your browser? Or tried a different browser?"

Me: "Look just let me talk to these network people you're talking to, or conference them in so I can explain what's going on."

TJ: "I'm sorry sir, we're not allowed to do that."

Me: "I've been on the phone with you for an hour, and you still have no clue what I'm talking about. I'd like to speak with someone else."

TJ: "I'm sorry sir, we're not allowed to do that."

Me: "Then let me talk to your manager."

TJ: "My manager is on holidays."

Me: "The your supervisor."

TJ: "My supervisor is on the phone."

Anyway, needless to say, I'm looking at Shaw's plans right now. I've just had enough of these guys. I have to put up with their nonsense when something goes down at the office, and it's just getting very frustrating.

Geez, that sounds frustrating... I actually work on these types of remote diagnostic systems that CSRs use at various Telco's around the world (not Telus though

) and that's always one of the biggest challenges -- designing and creating a system that a non-technical person can use, since these are the people the companies want to hire as their CSRs.

I mean, normally, the systems are designed with question wizards and procedural guides to help the CSRs through the process so they know what to test and where to look, but obviously it doesn't always work.

Photon's right though... almost all Telco's, cable companies, etc. employ the same level of CSRs in order to save money. Hiring technical people who really know what they're doing and could probably tell you your problem in a minute or two just cost too much. Problem with this, you get people without the knowledge sending undersized pulses down on a line when doing a TDR test and seeing nothing, or a high school graduate de-activating a modem and not knowing why he can't synchronize to the DSLAM.