For anyone who is a CPA, any personal experience with the CPA Insurance Plan West? I've been shopping around and they have significant savings from my current insurer and other places I've received quotes from. Curious if there's a catch in terms of coverage/exclusions Ilm not seeing, poor service, etc?
I'm going on month 9, and all they need to do is figure out how the concept of dates work. For instance, if the slip says 2022, you don't auto-match it to a 2023 tax return, particularly when that slip is already entered in 2022, the year it is designated for.
I got a notice my reassessment application had reached someones desk, and a day later that it got escalated, so I guess this is a fairly complex issue requiring multiple agents to understand. Those years are tricky, what with them being whole numbers and all. Expecting at least another 6 months before I get my money back, if ever.
In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly failing to answer calls in a timely manner — and when agents do connect to a customer, they are often providing inaccurate responses.
While the CRA has committed to answering 65 per cent of calls within 15 minutes — a standard that is already much lower than it was in the past — Auditor General Karen Hogan found that just 18 per cent were answered in that time frame in 2024-25. In June, the service offered was even worse: fewer than five per cent of calls were answered within 15 minutes.
The AG's office placed 167 test calls to the CRA between February and May of this year to assess the agency's promised response time — the average wait time to reach an agent was nearly 33 minutes. Between time on hold and spent with an agent, the report said it took analysts about 50 minutes on average to get an answer to a query.
Perhaps the auditor general's most troubling finding is that tax-filers are often getting inaccurate information from CRA agents.
The auditor general's office assessed the quality of the test calls it placed and found only 17 per cent of the answers provided to non-account-specific or general questions about individual taxes were accurate — and those sort of calls make up about one-fifth of all calls answered by agents.
The answers to questions about benefits and business taxes were better, but CRA agents still barely received a passing grade, with 56 and 54 per cent of those respective calls determined by the auditor general to be accurate.
And it's not like the agency's artificial intelligence tools are doing much better. The CRA's chatbot, Charlie, which can answer basic tax-related questions online, provided accurate answers only a third of the time, according to the AG.
The AG found that the CRA spent little time or effort on improving the accuracy
"Canadians are expected to provide their tax returns on time and with accurate information. And I think, in return, they should expect that the Canada Revenue Agency will be available in a timely fashion and provide them with accurate information and I would say this is not the case," Hogan said.
As an accountant who deals with the CRA a lot, 17% correct answer rate is higher then I would of thought. I wouldn't let the CRA walk my dog, let alone do my taxes.
Sitting in the Harry Hays passport office for the last 2 hrs.
16 wickets / windows, 5 people working, 2-3 hr wait. Maybe longer who knows, there’s like 400 people here. Totally asinine.
And people wonder why people question if the government is running things properly. Like, should it really take 4 hrs to get a passport application submitted? Does that make sense? Like why is the gov so brutal?
Awesome how when the government owes you money they can take a year or more to pay you but when you owe them…
Such a joke. Hire more ####ing people if you can’t run your tax system properly.
Haven't they ballooned their headcount in the last 5 years? Something like 45K to 60K?
Which is kinda funny, the IRS has like 90K for like 10 times the population?
EDIT:
Quote:
Originally Posted by Mr.Coffee
Sitting in the Harry Hays passport office for the last 2 hrs.
16 wickets / windows, 5 people working, 2-3 hr wait. Maybe longer who knows, there’s like 400 people here. Totally asinine.
And people wonder why people question if the government is running things properly. Like, should it really take 4 hrs to get a passport application submitted? Does that make sense? Like why is the gov so brutal?
Their headcount went up 50% in the last few years lol. Though I guess they finally started to lower that with the budget deficit looming over the government this year.
Haven't they ballooned their headcount in the last 5 years? Something like 45K to 60K?
Which is kinda funny, the IRS has like 90K for like 10 times the population?
EDIT:
Their headcount went up 50% in the last few years lol. Though I guess they finally started to lower that with the budget deficit looming over the government this year.
Well then shift some of them over to the passport office. Yikes.
Well then shift some of them over to the passport office. Yikes.
That's not how the public sector works in Canada!
Funny that the CBC article skipped over 0:45 of the report completely.
"The Auditor General did say that it appeared that the CRA cared more about staff shifts and breaks than the accuracy of the information that was going out about the business or individual tax system."
Budget (if you can call overspending by $78 Billion a "budget") 2025:
Best things:
- the hated and useless Underused Housing Tax (and its architect, Freeland) can now both rot in the broken dreams world. It was awful, expensive and pointless.
- Bare Trust reporting back on hold until 2026 (LOL - we'll see about that)
- a smattering of previously announced deletions
Worst things:
- overspending by yet another ghastly amount. The Libs and their grandiose plans...they never really change.
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For anyone who is a CPA, any personal experience with the CPA Insurance Plan West? I've been shopping around and they have significant savings from my current insurer and other places I've received quotes from. Curious if there's a catch in terms of coverage/exclusions Ilm not seeing, poor service, etc?
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For what lines? Home / Auto? Disability?
I have both through them - switched to them this year (via the Personal) and dropped premiums by like 40% for home / auto. FU TD!
