This thread is 6 years old and still Sportsnet can't figure out how to get the play-by-play audio and on ice audio to be in sync with the video, and only for Flames games.
I've been tweeting @Sportsnet and @Rogers about it and the only response is from some customer service rep who thinks it's a problem with my Rogers account even after I explain I am watching on Shaw TV. I've tweeted to the Flames to see if they even care and got no response and I tweeted Roger Millions, who in this thread acknowledged he was aware of the problem and would talk to people at Sportsnet about it.
Oilers games, Canucks games, Leafs games and any other Canadian team games or solely American games do not suffer from this issue.
Last night's game Gaudreau shot and missed the net. You heard the puck hit the boards and Ball exclaim he misses wide before the shot it even taken.
Gio's first goal Ball yelled "SCORES!" before the puck was even on his stick.
A couple weeks ago when the Flames torched the Ducks was so bad even the highlights on the Flames website, provided by Sportsnet, suffered the same issue but to a lesser degree. Hamilton's sound of shooting the puck happens https://www.nhl.com/flames/video/ham...092/c-47023603
Just one example that happened many multiple times that game, in previous games and in last night's game.
I don't care where the problem is, it needs to be fixed. If the OIlers in their Rogers sponsored building can have proper audio and the Canucks in their Rogers sponsored building can as well there is ZERO reason The Flames can't have the same.
If Roger Millions is reading then who ever you spoke to before obviously doesn't care. We are a week away from 2017 and the quality of broadcasts the Flames get saddled with is completely unacceptable. I don't care if the Flames have no sponsorship deals with Rogers outside of simply broadcasting the games. As a company Rogers is showing very specific bias with an hour long documentary on the building of a new arena in one city while shafting their paid for presentation of a team only 3 hours away.
And one last note to Rogers, when I'm watching a Flames game broadcast and you go to commercial to sell me your streaming service, doing so with a Connor McDived commercial instantly gets you zero dollars from my wallet. Get a clue and understand who your audience is.
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I totally understand the frustration and lately I have been taking it to another level with specific companies. I have been actively messaging, writing and emailing the some of the top executives of a few companies I have had some issues with recently. It has been an amazing experience to get what seem like minor issues dealt with almost immediately when a CEO or Sr. VP becomes involved when I have been going back and forth with a "customer service rep" for days or weeks. It has on a few instances taken a little bit of homework or research to find the email address but always had everything go through.
I recently emailed Scott Moore, President of Sportsnet and NHL properties regarding some of HNIC content and the website. He got back to me within an hour and a cc to the digital media department to get it complete. Without getting into too much detail, a quick look at the website revealed my minor concern dealt with since at the end of the day, it made SENSE to do it.
Perhaps we do a mass email to Mr. Scott Moore with a link to this thread, showing 6 years worth of frustration with many more complaints in GT, PGT and others.
Let's not forget that at the end of the day this has been an ongoing problem and we all PAY for the privilege of having Sportsnet. Perhaps the issue is something that is out of Sportsnet's control, which would be OK if we actually knew about it.
Anybody up for this??? Let me know
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The audio delay appears to stem from the difference in the normal live camera and the other angles used due to the superimposed ads that appear with the normal camera.
I believe Millions said the same thing earlier.
You can see the difference when they switch from the normal camera to a zoomed in or lower-corner camera and the players have suddenly jumped forward in time. Those camera have the true live audio while the normal one is off as a result of the advertisements.
The nice thing for me is I usually have the ability to use the live camera from the other team's broadcast so I can remove the ads entirely.
Here's what Millions had to say to bc-chris back in 2012:
Quote:
Chris
The delay you are experiencing is not for all games. The Flames on home games have sold advertising super imposed on back glass.
Technology is working on speeding up the process. Each second is made up of 30 frames of video, right now the delay is 6 frames. So minor why worry. Fans should have bigger fish to fry.
The fix should be as painfully simple as delaying the audio and other cameras the same 1/5th of a second to match the video delay. BAM everything is in sync.
The audio delay appears to stem from the difference in the normal live camera and the other angles used due to the superimposed ads that appear with the normal camera.
I believe Millions said the same thing earlier.
Sorry AC, but I call BS. The Oilers don't have this problem when they use stupid-imposed ads. The Canucks don't either. Games in the Saddledome on HNIC don't have this issue.
And it's not only when the action is on the main Saddldome camera. It's happened for Flames games in other buildings without superimposed ads.
It's a Sportsnet problem that they simply do not care to address. It's been 5 years since they started this ads on the glass nonsense and in my industry a glaring issue in quality over that period of time would see many in charge lose their jobs.
I got fed up enough after the Ducks game to make a video about it which I tweeted to Sportsnet without any response. Not like I expected anything different.
The de-sync in the online videos isn't even as bad as it is on TV. Bottom line is it doesn't matter what/where the issue is, it is completely unacceptable.
Sportsnet routinely gives the Flames broadcasts the short end of the stick. Absolutely zero post game coverage just last night. Often substitutions Oilers homers into the broadcast booth while very often Oiler games on HNIC still have Kevin Quinn with his name-name-name-naaaaaaaaaaaame announcing and Gene Puncipe making an utter fool of himself. I'm not even meaning the games Hruedy isn't available for because he travels to TO to sit around the table being the only one who pays any attention to the Flames.
The fact this issue even makes it to their online sources at all speaks volumes to the lack or care on concern in regards to the Calgary Flames. CSEC needs to stand up to Sportsnet and demand equal quality or to be given the chance to sell to TSN. The Leafs regional games get Gord Miller and Jamie Mclennan calling them. Man, what a treat! And I love Ball and Hruedy to.
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The fix should be as painfully simple as delaying the audio and other cameras the same 1/5th of a second to match the video delay. BAM everything is in sync.
There's my point. Millions himself says "why worry" and tries to deflect the blame that falls 100% on Sportsnet to other completely unrelated issues. The on ice product, good or bad, has no correlation to Sportsnet providing a proper broadcast.
Why should we NOT get the same quality that the Oilers and Canucks get, Mr. Millions? If Gene Principe and who ever the Canucks use to do poor intermission interviews all get fresh hot coffee and still warm donuts while you get the last of the old pot and muffin bottoms, would you not feel annoyed? Would San Diego Chargers fans be fine knowing the end of a play before the ball is even snapped?
Sportsnet doesn't care if their presentation for the Flames is inferior to the Oilers and Canucks, 2 teams who have arena sponsorship deals with them. I'mve very happy I dumped my Rogers phone and switched so I'm not directly paying them a penny for anything.
As noted above this issue CAN be corrected and work properly. Sportsnet just doesn't care to provide consistent and proper quality. 5 years is 4 years and 11 months too many.
Apologies for the rant as I know I'm not a new poster here but it's just so utterly stupid to have to still be dealing with.
Not that it should constitute shoddy performance for Flames fans but it is worth nothing that since around 2011 or so the Calgary Flames have had some of the lowest TV ratings amongst Canadian teams.
I remember an article at one point showing we were dipping below 100k viewers per game at one point, not sure if that's still the case. We're not the crazy, passionate fan viewers some think we are and that may be in part behind some of the decisions we see - less spent on production, not much if any post game, etc - over other teams (I believe Edmonton outdraws us significantly most years).
Maybe Roger can speak to that a little if he reads this, as most of that is second hand and vague memories of articles on my part.
Not that it should constitute shoddy performance for Flames fans but it is worth nothing that since around 2011 or so the Calgary Flames have had some of the lowest TV ratings amongst Canadian teams.
I remember an article at one point showing we were dipping below 100k viewers per game at one point, not sure if that's still the case. We're not the crazy, passionate fan viewers some think we are and that may be in part behind some of the decisions we see - less spent on production, not much if any post game, etc - over other teams (I believe Edmonton outdraws us significantly most years).
Maybe Roger can speak to that a little if he reads this, as most of that is second hand and vague memories of articles on my part.
Sportsnet didn't buy Canadian broadcast rights to then play favourites based around viewership. If Flames regional games draw less viewers than Coilers, who have been bottom of the league for years, yet that bottom feeder team has had superior broadcast quality the entire time, I'd believe the quality of presentation from Sportsnet might have something to play into that.
And I don't buy 100K viewers at all unless you are comparing a Tuesday night Flames game vs the Wild for the 3rd time in a month against a Friday night Oilers game against the Penguins. There are more people in Calgary and the Calgary broadcast region than in the Coilers "territory". I'm betting there's less Jets fans in their territory than Flames but I've not seen any issue with TSN's presentation of Jet's games.
Having poor presentation for years with Kerr and Simmer (who I both like but neither were of top quality like other teams got) and not having super homer's like Quinn, Debrusk, Remenda, Garrett and Shorthouse might also play a part in Flames fans not caring to tune into regional games and that again is 100% on Sportsnet. Instead of a circle-jerk panel between periods that the Coilers fans get and eat up like a fat kid on cake we get Eric Francis telling us how smart he is and how stupid we all are. I turn off Sportsnet between periods for reasons like that.
It all comes down to quality of presentation and Sportsnet has shown for years that the Flames (and I've heard the Senators as well) get shafted repeatedly. Poor on-ice performance will also drive fans away when the people bringing you the broadcast keep telling you how bad they are yet for years we've heard just how awesome the Coilers, finishing bottom 10 repeatedly, are. Now we get McDived shoved down our throats like it was some monumental achievement of genius proportions the Coilers got him. Add in their shiny new but full of faults Rogers named arena and here were are, 6 years later, with piss-poor quality from "Canada's Sports Leader". A claim they only have because they grossly overpaid for NHL broadcasting rights in the first place and when you have a near monopoly of a product of course you are the "leader".
Yeah, I wasn't disagreeing with anything you had posted to date and we absolutely shouldn't get a shoddier product for any reason, was just thinking out loud as to why it may be the case.
Yeah, I wasn't disagreeing with anything you had posted to date and we absolutely shouldn't get a shoddier product for any reason, was just thinking out loud as to why it may be the case.
No worries. But even still there's no reason for such a basic TV broadcast issue to exist in this time. Even Roger's (what I feel is sarcastic) response says that technology should catch up sooner or later. By later I think he might mean when man walks on Mars they might get around to adjusting a setting 1/5th of a second. We have self driving taxis in the world but Flames games (and not Rogers sponsored arena teams) can't have proper audio/video sync?
I'm starting to hate Rick Ball like I did Rob Kerr for always spoiling the ending to what I am watching. And I love Rick Ball's PBP! My alternative is to use an online stream of the radio broadcast and then easily and legally I can listen to the opposition team which in most cases will remove my eyes and ears from consuming Rogers content. All because they can't care to give us the same quality they give the Oilers and Canucks. No more Jeff Marek and John Shannon is never a bad thing!
There have been a few awful games this in terms of delay but what I found most interesting was the delay that was apparent when I was watching golf two or three weeks ago. Whenever they used the shot tracker technology the audio delay was brutal. I've never experienced the audio sync issue with golf broadcasts so I'm assuming the guy that was running the audio at that tournament must have been new.
I'm surprised so many people care. It's a fraction of a second. I don't find it impacts the enjoyment of watching at all. Maybe that's just me though.
It's one of those things you can't undo once you've figured out it's delayed. It annoys me slightly but gets more irritating after a while and it keeps getting worse.
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There is no pressure on the Oilers to improve quickly
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I'm surprised so many people care. It's a fraction of a second. I don't find it impacts the enjoyment of watching at all. Maybe that's just me though.
It really bothers me. I like to see a goal happen, I find the excitement lessened for me when the announcer tells me they scored before I see it. I have a radio for that kind of broadcast.
I find myself muting the sound when the Flames are threatening. Absurd way to watch a game, but ... sportsnet.
