OnePlus One - "2014 Flagship Killer"

[RedMileDJ]

I've started a thread on the OnePlus One tech forums, plus sent in a ticket.

No response from the community, yet.

I'm shaking, I'm so upset. I need to get those photos off of there.

https://forums.oneplus.net/threads/e...ot-fix.162520/

[FlameOn]

Originally Posted by Red-Mile-DJ

Nothing there. I don't have a Google Plus account. I never setup that feature. When I go to the Photos feature it's asking for my name, age, etc.

I normally back-up ever Saturday night or Sunday morning, manually.

This is devastating.

Oh yeah. I think they enabled auto backup without a G+ account but for new users or those that enable it. Where is it in the boot process? Maybe a cache wipe will fix it long enough to recover images? What was the phone doing before?

Does it boot? If you can boot rooting and certain apps can recover the images. Debug from USB should still be able to recover certain partitions even if the phone is not completely bootable.

[FlameOn]

Just read back. Try cache and dalvik wipe. You do not need to wipe data. Hopefully this will get it long enough so you can recover your images and get figure out if it's an app causing issue. If hardware, rma may be required.

[cKy]

That sucks red mile. My advice is too goto xda forums and stay away from the opo forums, they are garbage. If you power off, then power on plus volume up for recovery, can you atleast get a computer to recognize the phone / drive?

[kerriffic]

Originally Posted by Red-Mile-DJ

Nothing there. I don't have a Google Plus account. I never setup that feature. When I go to the Photos feature it's asking for my name, age, etc.

I normally back-up ever Saturday night or Sunday morning, manually.

This is devastating.

Man I feel for you, it totally does feel devastating. I lost pretty much all of my little girls newborn pictures a couple years ago when my s3 decided to brick itself. Only ones we have now from that time frame are the ones I texted to other people.

After that I set up a drop box account and set it to auto back up every night. I'll never get back the three months of photos that I lost but at least I got everything new covered.

I really hope you can recover the data!

[FlameOn]

I suspect something went awry during an upgrade and it may be better back up your stuff and just factory reset the phone with a clean wipe. I'll post a recovery image later once you back things up RMDJ and it should probably fix the reboot issue but that will wipe the phone. If it happens to be hardware that may be something that can't be helped.

[FlameOn]

Can't post details till I get back in a bit later since I am out of country till Tuesday with nothing but my phone to work with. Xda may be a bit quicker.

[RedMileDJ]

Originally Posted by FlameOn

Oh yeah. I think they enabled auto backup without a G+ account but for new users or those that enable it. Where is it in the boot process? Maybe a cache wipe will fix it long enough to recover images? What was the phone doing before?

Does it boot? If you can boot rooting and certain apps can recover the images. Debug from USB should still be able to recover certain partitions even if the phone is not completely bootable.

It boots, goes to the main screen for 1 second, then reboots and starts over again. My PC recognizes it for about a second.

Originally Posted by FlameOn

Just read back. Try cache and dalvik wipe. You do not need to wipe data. Hopefully this will get it long enough so you can recover your images and get figure out if it's an app causing issue. If hardware, rma may be required.

huh? Sorry, I don't understand.

Originally Posted by cKy

That sucks red mile. My advice is too goto xda forums and stay away from the opo forums, they are garbage. If you power off, then power on plus volume up for recovery, can you atleast get a computer to recognize the phone / drive?

Nope. Doesn't recognize.

Originally Posted by kerriffic

Man I feel for you, it totally does feel devastating. I lost pretty much all of my little girls newborn pictures a couple years ago when my s3 decided to brick itself. Only ones we have now from that time frame are the ones I texted to other people.

After that I set up a drop box account and set it to auto back up every night. I'll never get back the three months of photos that I lost but at least I got everything new covered.

I really hope you can recover the data!

Thanks.

Originally Posted by FlameOn

I suspect something went awry during an upgrade and it may be better back up your stuff and just factory reset the phone with a clean wipe. I'll post a recovery image later once you back things up RMDJ and it should probably fix the reboot issue but that will wipe the phone. If it happens to be hardware that may be something that can't be helped.

My phone was working fine all week. Like I said, I was sitting there, reading a book, and it started randomly rebooting.

Originally Posted by FlameOn

Can't post details till I get back in a bit later since I am out of country till Tuesday with nothing but my phone to work with. Xda may be a bit quicker.

[RedMileDJ]

Originally Posted by FlameOn

I suspect something went awry during an upgrade and it may be better back up your stuff and just factory reset the phone with a clean wipe. I'll post a recovery image later once you back things up RMDJ and it should probably fix the reboot issue but that will wipe the phone. If it happens to be hardware that may be something that can't be helped.

But I can't even do that. My PC recognizes the phone for about a second, following every reboot.

[FlameOn]

Okay. First thing we will try to do is wipe your cache and dalvik.

Power off the phone by long holding your power button till it stops looping.
Hold the volume down button while off and push the power button. Release both once the phone is on.
Phone should boot into a menu with text.
Use the volume up/down to navigate to a line that says wipe cache or something similar. Do not use anything that says wipe data.
Use the power button to confirm.

Hopefully that'll get you out of the boot loop. If you boot loop in recovery it's definitely hardware.

In recovery you should be able to find some way to get to your files as well so not all is lost. At worst you can install a custom recovery to get your data back before wiping the phone to try to fix it.

[RedMileDJ]

Originally Posted by FlameOn

Okay. First thing we will try to do is wipe your cache and dalvik.

Power off the phone by long holding your power button till it stops looping.
Hold the volume down button while off and push the power button. Release both once the phone is on.
Phone should boot into a menu with text.
Use the volume up/down to navigate to a line that says wipe cache or something similar. Do not use anything that says wipe data.
Use the power button to confirm.

Hopefully that'll get you out of the boot loop. If you boot loop in recovery it's definitely hardware.

In recovery you should be able to find some way to get to your files as well so not all is lost. At worst you can install a custom recovery to get your data back before wiping the phone to try to fix it.

OK, I selected and did the "wipe cache" option. I then selected "reboot phone."

However, it's still doing the same thing. Gets to the main screen, and reboots over and over...

[Hemi-Cuda]

Originally Posted by Red-Mile-DJ

OK, I selected and did the "wipe cache" option. I then selected "reboot phone."

However, it's still doing the same thing. Gets to the main screen, and reboots over and over...

Get back to that recovery screen with the wipe cache option, but don't go any further. Plug your phone into your PC while it's in recovery and you should be able to see the files on the phone. If you can do that and backup all of the important files, then you should be able to choose the factory reset option in recovery

[RedMileDJ]

Originally Posted by Hemi-Cuda

Get back to that recovery screen with the wipe cache option, but don't go any further. Plug your phone into your PC while it's in recovery and you should be able to see the files on the phone. If you can do that and backup all of the important files, then you should be able to choose the factory reset option in recovery

OK. Done that, plugged it in, and yet my PC doesn't recognize or see the phone.

[chaoticmonk]

how about this?

http://www.androidpolice.com/2014/10...ng-boot-loops/

[RedMileDJ]

Originally Posted by chaoticmonk

how about this?

http://www.androidpolice.com/2014/10...ng-boot-loops/

That method requires a mod or something to be pre-installed. I can't even get to a point of doing that.

[ricosuave]

try different usb ports on your comp

[RedMileDJ]

Originally Posted by ricosuave

try different usb ports on your comp

I've tried 4 different USB ports on my PC and 4 on my laptop.

No dice.

[Hemi-Cuda]

Ok after looking at the recovery myself I would go for the factory reset. There's a separate wipe media option which would remove everything in the /sdcard partition (where all your stuff is stored), so the factory reset should only remove the file system partition

Of course I'm not 100% sure, but at this point that may be your only option

[RedMileDJ]

Originally Posted by Hemi-Cuda

Ok after looking at the recovery myself I would go for the factory reset. There's a separate wipe media option which would remove everything in the /sdcard partition (where all your stuff is stored), so the factory reset should only remove the file system partition

Of course I'm not 100% sure, but at this point that may be your only option

Except what it says is: "wipe data/factory reset"

Need to confirm, before I hit this.

[RedMileDJ]

Originally Posted by Red-Mile-DJ

Except what it says is: "wipe date/factory reset"

Need to confirm, before I hit this.

Well, I did this...and I get to the language selection. Computer recognizes the phone...and it reboots.