You Know What Really Grinds My Gears....The Sequel!

[ken0042]

aka suicide wings.

[Free Ben Hur!]

When stupid songs get stuck in your head.

'Who let the dogs out?'


You're welcome.

[Muta]

Bite bite!

Sip Sip!

Do the Deep Dish Combo Mambo!



... #### you, Little Ceasars.

[Regular_John]

Originally Posted by bc-chris

this isn't the first time i've had issues with this customer. he's VERY frustrating to deal with.

i'm pretty sure i was quite clear in my first email that there was 2 different shades of yellow

...and i would NEVER pick a colour for a customer. this is how it would go down with these guys.... chris, you picked the wrong shade, my customer is refusing the product, so we're not paying you for the work you did AND you have to make this right. so we're going to reorder this entire order, mark the product up on the wholesale cost, air ship it to you and once it's ready we're going to air ship it to the customer... .oh yea.... and you're paying for all of that. ...chalk that up to 'experience'

if you can't differentiate between different shades of colours you probably shouldn't be in an industry that deals day in and day out with garments and logos

i've asked other guys that have dealt with this same individual in the past and they agree with me that the dude just isn't all there

Truth be told using descriptive labels (gold, maize, twill) for colours isn't overly helpful in most cases. My idea of "lime green" may be very different than your idea of "lime green", so take the subjective out of it.

When presenting colour options to the client don't muddy the waters by using vague terms like "lemon yellow" or "bruins yellow", go with words that actually describe the difference. Like lighter/darker, saturation/richness, warm/cool.


"Option 1: Is a richer/darker yellow
Option 2: Is a much brighter/saturated yellow

Personally I'd recommend option 1, as the second yellow may be a bit too bright/intense for the final product. But take a look and let me know your thoughts."


Yes I know the paint/fabric/paper industries like to use poetic terms like "harvest moon maize" and "peacock blue" for selling there wares, but at the end of the day these fluffy labels convey very little information and don't help in making an informed decision.

[CampbellsTransgressions]

Those fluffy labels convey way more information. I can go to Google images and search Boston Bruins or Calgary Flames and obtain close to an exact match of the colour. I can't search warm yellow and find anything useful.

I can understand your point if you're talking about labels like "baby blue" as there will be little consistency.

[Regular_John]

Originally Posted by CampbellsTransgressions

Those fluffy labels convey way more information. I can go to Google images and search Boston Bruins or Calgary Flames and obtain close to an exact match of the colour. I can't search warm yellow and find anything useful.

I can understand your point if you're talking about labels like "baby blue" as there will be little consistency.

Sure, if the colour you're looking for has a match to a widely known brand you can find an easier reference at that stage. But walk into three paint stores and say "I'm looking for Coke red paint" and I bet you end up with 3 wild variations if the folks are going by their "memory" of the colour VS a hard reference.

Now go into three different stores and say "I'm looking for a warm deep red" and I suspect you'll end up with more consistency.

[bc-chris]

Originally Posted by jaydorn

Truth be told using descriptive labels (gold, maize, twill) for colours isn't overly helpful in most cases. My idea of "lime green" may be very different than your idea of "lime green", so take the subjective out of it.
....

Yes I know the paint/fabric/paper industries like to use poetic terms like "harvest moon maize" and "peacock blue" for selling there wares, but at the end of the day these fluffy labels convey very little information and don't help in making an informed decision.

i get what you're saying, but when the customer has a sample pack of the twill in front of him and the twill colours are named, it shouldn't be too difficult....

[Table 5]

I highly doubt you will get more consistency with "warm deep red" than you would with "Coke red". Coke red has a specific formula (it's trademarked so you cant officially buy it, but its between Pantone 484 and 485) and thus can be copied relatively accurately.

Warm deep red is a pretty vague reference....at least much more than saying Coke Red or Ferrari Red or Detroit Red Wings red. All of those can be referenced. There is no "right" reference for warm deep red. What does deep mean? dark? How dark? How warm is the red? It could easily veer into burgundy for a lot of people, and more into orange for others.

[Regular_John]

Originally Posted by bc-chris

i get what you're saying, but when the customer has a sample pack of the twill in front of him and the twill colours are named, it shouldn't be too difficult....

It's over email. He's got nothing in front of him if if it's not attached to the email.

Sure, you provided him with samples... but those are at the office, and he's reading your email on his phone. He wants yellow. No, he didn't memorize the swatch you provided him.

I get your frustration, and if you're dealing with a defined pallet/swatch the names you have probably make it easy with most clients. But when you do get the ones who don't appreciate the differences between them it's easier to just cut it down to it's core "the lighter or the darker yellow?" instead of "the bruins or the lemon"

[Table 5]

Originally Posted by jaydorn

It's over email. He's got nothing in front of him if if it's not attached to the email.

Which is exactly why saying Boston Bruins yellow makes sense. Every client can google that in 2 seconds. Even if you can't color match from the screen with 100% accuracy, it's much a better way of doing it than trying to paint a picture in their head with flowery words. Everyones picture will be different.

[Looch City]

Piss puddles around the urinal. Always disgusts me. I don't understand, like do you stand 3ft back and just spray piss everywhere? It's not that hard to point your f***ing d***.

[Sliver]

Originally Posted by Iggy City

Piss puddles around the urinal. Always disgusts me. Like do you stand 3ft back and just spray piss everywhere? It's not that hard to point your f***ing d***.

When a piss puddle starts, the problem compounds, too. You leave a puddle, then the next guy stands a little further back to avoid your piss, he adds a bit more to the pool, and so it grows.

[Regular_John]

Originally Posted by Table 5

Which is exactly why saying Boston Bruins yellow makes sense. Every client can google that in 2 seconds. Even if you can't color match from the screen with 100% accuracy, it's much a better way of doing it than trying to paint a picture in their head with flowery words. Everyones picture will be different.

I guess to me "bruins yellow vs maize" is a flowery collection of words. Where as "brighter & darker" is less so.

[bc-chris]

Originally Posted by jaydorn

It's over email. He's got nothing in front of him if if it's not attached to the email.

Sure, you provided him with samples... but those are at the office, and he's reading your email on his phone. He wants yellow. No, he didn't memorize the swatch you provided him.

I get your frustration, and if you're dealing with a defined pallet/swatch the names you have probably make it easy with most clients. But when you do get the ones who don't appreciate the differences between them it's easier to just cut it down to it's core "the lighter or the darker yellow?" instead of "the bruins or the lemon"

he has the twill samples that were in the pic you quoted. yellow does not exist in those samples. i would be a little more understanding with the guy if he was new and not familiar with how things worked... but he's been doing this same crap for over 2 years. it gets old in a hurry!

it's the same thing with the thread we use to do our orders. i don't not accept 'colour names' becuz what one guy calls vegas gold is completely different than what another guy calls vegas gold. every customer has a thread chart with all the thread colours we carry and i insist they give me the colour number

hey chris, do that logo in royal

my reply.... 61253, 61535 or 61042? i carry all three of these thread colours and all are 'royal'

[Regular_John]

Originally Posted by bc-chris

he has the twill samples that were in the pic you quoted. yellow does not exist in those samples. i would be a little more understanding with the guy if he was new and not familiar with how things worked... but he's been doing this same crap for over 2 years. it gets old in a hurry!

it's the same thing with the thread we use to do our orders. i don't not accept 'colour names' becuz what one guy calls vegas gold is completely different than what another guy calls vegas gold. every customer has a thread chart with all the thread colours we carry and i insist they give me the colour number

hey chris, do that logo in royal

my reply.... 61253, 61535 or 61042? i carry all three of these thread colours and all are 'royal'

Eh fair enough, some clients are just dumb. I've just learned over the years to avoid trade colours & flowery names when presenting/reviewing colours. But given that 99% of my output is web/screen based it's a bit of a different beast.

[Swift]

Originally Posted by Iggy City

Piss puddles around the urinal. Always disgusts me. I don't understand, like do you stand 3ft back and just spray piss everywhere? It's not that hard to point your f***ing d***.

Well, what kind of piss puddle are we talking about here? Bruins yellow or maize yellow?

[RedCoffee]

What genius came up with the idea of attaching cupcakes to platters with icing on the bottom of the cupcake? How can we make something inherently messy even messier?

[Two Fivenagame]

Originally Posted by RedCoffee

What genius came up with the idea of attaching cupcakes to platters with icing on the bottom of the cupcake? How can we make something inherently messy even messier?

Simple....

[btimbit]

Seeing a car you used to own and regret selling, and seeing that whoever you sold it too completely ruined and trashed it.

[Table 5]

Originally Posted by btimbit

Seeing a car you used to own and regret selling, and seeing that whoever you sold it too completely ruined and trashed it.

I backed out of a deal for this exact reason last year. I just knew the kid who was going to buy it would wrap it around a tree in 6 months, and couldn't do that my car.