Northwest Vs Silverhill Acura

[cral12]

Any opinions/experiences on which dealer best to deal with for ongoing vehicle service?
(I had posted in general automotive thread and got a couple of interesting comments, but the thread quickly changes to random topics.)

I recently purchased a used one that was originally bought at Silverhill.

Location not a big deal - 1 is closer to home - 1 closer to work.

Any insight/shared experiences greatly appreciated.

[Turner]

I have only dealt with Silverhill service but they have always been top notch. When I was a single lad owning an Integra GSR, I would bring it there for service and they would always treat me exactly like the 50 year old customer behind with big money. That is a reason why our family will always have an Acura SUV in the garage. Highly recommend the service side. Sales is another story.

[itcrossedtheline]

I prefer the sales staff at NW and the service at Silverhill

I always find the service at NW to be spotty and they're always trying to nickle and dime you on everything

I also found the pricing cheaper at Sliverhill for similar services than at NW

[NinePack]

you probably already read what i said , i worked for silver hill years and years ago , in that time period they treated the customers amazing and bent over for quite a few things. I say that even though they didnt treat me as an employee right.

[TopChed]

Originally Posted by Turner

I have only dealt with Silverhill service but they have always been top notch. When I was a single lad owning an Integra GSR, I would bring it there for service and they would always treat me exactly like the 50 year old customer behind with big money. That is a reason why our family will always have an Acura SUV in the garage. Highly recommend the service side. Sales is another story.

My experience was the exact opposite at NW acura. I was waiting for my car to get an oil change one day, when in walks my buddy's dad. I start talking with him, he's getting an oil change too. Both of us had appointments, mine earlier than his by 30 minutes. He was out pretty shortly after arriving and I was kept waiting for well over an hour longer. I haven't been back to northwest since then.

[Bend it like Bourgeois]

Big fan of silverhill, though I never tried the other.

We serviced our Acura there for a decade and they were awesome. I almost bought another Acura even though it didn't really fit what I needed, just to keep going there. I am a freak for that place.