Quote:
Originally Posted by calumniate
Yep, and to simplify even further it likely captures and houses your hr, finance and core business / transactional data. CRM appears to be somewhat optional with these things, which I find is a little bizarre.
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Yeah, for the most part a lot of organizations already have a CRM, which while there are integration paths you never get a proper workflow, or they don't want to spend the extra cost to get a CRM and want to only start the workflow when a sale is made for example.