Lock out notice to the STH?

[csnarpy]

i talked to my Rep on Thursday and basically she said that they will refund for every game lost. You can also put it towards next season. She also said that something will be sent out by Tuesday, they didn't want to jump the gun, in case something was worked out. Plus, in reality, training camp doesn't even start until the 21st? so I don't mind them waiting and it's understandable.

So expect something soon.

[renny]

The lockout was made effective on a weekend. Majority of office workers don't work on the weekend, I suspect it's the same for the Flames. Stop being such an entitled brat and wait at least until Monday when people are back in the office before whining and moaning that the Flames are bush league etc.

[JayP]

Originally Posted by J-bo09

What I'm telling you is that up to and when the lock out occurred, in the office it was business as usual. Of course managemt has a plan.

My guess is when the staff gets in, they will have a meeting with management, and by the time the office opens you will see communication from the team.

Yes it is 2012, but the Flames front office still has normal business hours.

I would be willing to bet STHs will see something tomorrow.

And yet plenty of other teams have figured out ways to get notifications sent out outside of normal business hours. The last lock-out was 8 years ago - god forbid the Flames pay a little OT to get the info out to people on a Sunday like other NHL teams.

It's not the end of the world, but the key is that if other NHL teams are doing it, why shouldn't the Flames?

[csnarpy]

nm

[moon]

Originally Posted by JayP

It's not the end of the world, but the key is that if other NHL teams are doing it, why shouldn't the Flames?

What are other teams doing?

It may depend on what the other teams are doing and if there is something super cool I might change my stance but as a season ticket holder I don't see the big deal or what the Flames are doing wrong.

They certainly aren't doing anything that deserves the whinning in the OP.

[DownhillGoat]

Originally Posted by moon

What are other teams doing?

Apparently the Jets ticket holders were sent info a week or two ago "in the event of a lockout".

[moon]

Originally Posted by kunkstyle

Apparently the Jets ticket holders were sent info a week or two ago "in the event of a lockout".

What info though?

I can't think of any info that I missing as a STH that I need right now.

[Diverce]

I called my account manager Thursday, and asked what was happening. They told me they had no information right now as everything is still up in the air. When something does happen they will be informing all of their STH and giving them options as to how they would like to proceed.

It was amazing, I called for information and I was given it. Who knew.

No point in crying over spilt milk. They didn't screw the STHs last lockout, they won't screw them this lockout. People need to relax.

[Fleaburn]

It seems I am in the minority but I think the OP has a reasonable expectation to be informed on what the Flames are going to do with the 1000's of dollars they collected from him. A customer who has paid a lot of money for a product shouldn't have to chase down information on what will happen to their money. That's just bad customer service.

[FurnaceFace]

Originally Posted by Fleaburn

It seems I am in the minority but I think the OP has a reasonable expectation to be informed on what the Flames are going to do with the 1000's of dollars they collected from him. A customer who has paid a lot of money for a product shouldn't have to chase down information on what will happen to their money. That's just bad customer service.

We aren't saying he doesn't have a reasonable expectation to be informed. He absolutely does. We're saying his complaint on a message board less than 24 hours into it, on a Sunday is unreasonable. I'll donate a pitchfork to his cause if STHs haven't been communicated to within a few working days.

[DownhillGoat]

Originally Posted by moon

What info though?

I can't think of any info that I missing as a STH that I need right now.

Regarding payments/refunds.

I don't know what info you have as a Flames STH. Just mentioning what one other team has done.

I don't really see an issue in the fact that the Flames haven't sent anything out yet. It's not like it's 6 months in and STH's are still in the dark. It's been a day. There won't be hockey, you'll get some sort of credit or rebate. Not much to need to know immediately, IMO.

[Cleveland Steam Whistle]

Originally Posted by Mr.Coffee

The lockout has been in effect for like 14 hours. Give the mail system another day or so before enlisting in the new fan militia.

Did you want them to notify you that there may some future lockout but they weren't totally sure but we'll let you know?

Was the front page of every news sports section not enough info?

Don't get me wrong, usually I love a good ribbing for any business that fatas up but again, the lockout JUST engaged here...

The fact the Flames didn't have a contingency email ready to send to the base the second the lock out became official is actually very bush league, and something they could have easily had at the ready. This has been looming for months and they are in a customer service business.

[longsuffering]

Originally Posted by JayP

And yet plenty of other teams have figured out ways to get notifications sent out outside of normal business hours. The last lock-out was 8 years ago - god forbid the Flames pay a little OT to get the info out to people on a Sunday like other NHL teams.

It's not the end of the world, but the key is that if other NHL teams are doing it, why shouldn't the Flames?

Let's say the Flames sent something yesterday.

What would you do about it today? What's "time sensitive" about this information? You're not going to receive a refund of any kind until games are cancelled.

It's amazing how people can find something to whine about.

[Ice]

Originally Posted by kunkstyle

Apparently the Jets ticket holders were sent info a week or two ago "in the event of a lockout".

The Kings sent an email last night presenting the two options and asking season seat holders to log in to account manager and pick one. We can either be refunded the balance paid so far or leave the money and be paid 5% interest until the season starts. For account holders on payment plans, all auto withdrawals have been stopped until the lockout is over.

Sucks..but I find both options reasonable. They can keep my money, I expect to have hockey by December.

[PegCityFlamesFan]

Jets sent me an email this morning with 2 choices.

1) refund
2) keep money with them and you acrew interest applied towards next years.

[taxbuster]

Well, I'm a STH and it doesn't really matter to me....I know from the previous lockout that a choice will be offered. Whether I get it today or tomorrow isn't really material. As long as I get it by the time paying games begin. And that is not "yet".

If you really want to whine, email Ken King: kking@calgaryflames.com

[bizaro86]

Originally Posted by Fleaburn

It seems I am in the minority but I think the OP has a reasonable expectation to be informed on what the Flames are going to do with the 1000's of dollars they collected from him. A customer who has paid a lot of money for a product shouldn't have to chase down information on what will happen to their money. That's just bad customer service.

Yeah, they seem to have my email address at the ready for sending me "opportunities" to buy things I don't want (roughnecks, hitmen, stamps, concerts, etc). Too bad they don't have it available as quickly when they're not going to deliver the product I actually do want, and have already paid for.

[Russic]

Email just arrived.

You are likely aware that the National Hockey League and the National Hockey League Players' Association did not successfully negotiate a new collective bargaining agreement prior to the expiration of the current contract on September 15, 2012. As a result, the 2012-13 season may be delayed until a new agreement can be reached. This is not an action that either side takes lightly and we appreciate the effect it has on our fans.
It is our hope that a resolution is found quickly and there is no disruption to the current schedule. However, we recognize that the cancellation of games is a possibility and you may have questions about your ticket account and the money you have already paid.
Should games be formally cancelled, interest will be paid on the value of cancelled games at a rate of 3% per annum. Interest will be paid on accounts in good standing that are paid in full or on a formal payment plan.
Please see below for a list of anticipated frequently asked questions and their answers including how interest will be calculated.
If you have any questions, please contact our customer service team at (403) 777-4646 or by email

It was then followed by a lengthy faq section.

[Jojado]

Here's a couple of key points from an e-mail I just received from the Flames.

1) What happens to the money I have paid?

Any games not played will be fully refunded and credited to your account.

The NHL has mandated minimum standards for the individual teams with regards to refunds for cancelled games. The Calgary Flames are pleased to have exceeded the minimum standards to provide more value to our season ticket holders. All fully paid accounts and accounts that maintain their formal payment plan will be given interest on the value of any games cancelled with interest calculated at a rate of 3% per annum.

Accounts must be in good standing to qualify. Interest will be calculated as follows:

The Flames will calculate interest by reference to games formally cancelled. For example, in the month of September we have two games scheduled to be played. If both games were cancelled, we would begin to pay interest on 2/45th on the value of your full season ticket package.

Interest would be credited monthly and would continue until the start of the 2012-13 season or September 2013 (in the event the entire season is cancelled), whichever occurs sooner.

E.g. In October, we have 7 games scheduled. If all games in October were cancelled we would then pay interest on 9/45th on the value of your full season ticket package.

If, at some point in time, the entire 2012/2013 season is cancelled, we would retroactively calculate the interest payable on the full amount on deposit for 12 months (September 16, 2012 until September 15, 2013).

For those wondering about a full refund...

8) How do I ensure I keep my rights to my seats for future seasons?

Refunds will be offered for any cancelled games. Requesting a refund of your entire payment will result in the loss of your ticket allotment and seniority.

[Resolute 14]

Originally Posted by longsuffering

Let's say the Flames sent something yesterday.

What would you do about it today? What's "time sensitive" about this information? You're not going to receive a refund of any kind until games are cancelled.

It's amazing how people can find something to whine about.

Welcome to modern society and its focus on instant gratification. We've become a culture of whiny little babies when we don't get what we want, how we want it, when we want it.