I never changed anything since I got a pretty good deal to begin with. My Voice an Data were the same from the beginning.
I'm never doing contracts from now on. The price of a phone is what $800? That's usually 15% of what you'll pay in monthly fees. By the last year or two of a three year contract monthly fees are WAY above the current offers.
I'm currently on a great monthly plan with Bell, having purchased a 4S from the Apple Store in the middle of my three-year with Rogers. If Bell screws around with me or another provider has better prices... I'm free!
Can't recall the exact circumstances that lead up to it, but they re-upped a contract without our consent or knowledge. It was a massive pain trying to solve the problem. They were even looking for the taped conversation that showed that we agreed to it. Of course they couldn't find it. It was very frustrating. We ended up transferring the contract to me and the rest of my family left Rogers. They even kept trying to bill my mother for the automatic credit card charge not going through even though the account had been transferred to me. They "fixed" it on their end about 4 times. I've never had any problems with Rogers since, but when something goes really wrong it's really hard to get it fixed.
I was with rogers for a few years in Vancouver.
My plan was reaching $120 a month so i called retentions and asked them for a deal but after numerous attempts, they wouldn't really give me any deals and I found out their retention plan was not even as good as the normal plans Bell was offering so I just paid $300 and transferred.
Also last time when i went to Korea for a while, I asked to pause the contract till I'm back but they didn't offer these services but Bell did on the other hand.
But yea the Big 3 sucks. I have a phone in Korea as well and the plan there costs only like $50 for unlimited data and it only costs me $3 a month to suspend the phone number
Not to be reasonable or anything, but did you actually read the contract you signed?
Cause I'm guessing it states pretty clearly that the contact will get extended if you make changes or something like that.
Roger's can't just extend a contract that you haven't signed, that's not a contract and they have nothing to stand on. So either you signed something you didn't read, in which case it's your fault you didn't read it, or there is no contarct and you're whining about nothing. Maybe you should figure out which one of those is true.
Ahhhh, I mean, what a bunch of crap, they're evil!
It's pretty standard in Roger's mobile contracts, as I understand them, for there to be language to the effect that if a subscriber changes or updates the service plan/rates or want to switch to a new offer that was unavailable at the time of the initial sign-up, Rogers will accomodate the request with the concession that the change acts as a "reset" on the term of the contract. In fact, it might even extend the term of the initial contract, depending on the offer.
So does the practice follow with the language Rogers (and the other big two AKAIK) have in the contracts? Yes. Is it a crappy and frustrating business practice? Yes. Should it be more transparently and clearly communicated to subscribers? Yes.
Come to think of it, this probably explains why the concept of customer retention through rewards or loyalty seems like a foreign concept with the main telecom/cable/internet providers in Canada. They keep you in absurd contracts and overcharge you, or they piss you off to the point you switch to another company and charge you an onerous cancellation fee. No wonder they only care about signing up new customers.
Rogers are crooks. I've been with them for ten years and about 2 years ago, they suddenly bill me for call forwarding. I said call forwarding should be including in the monthly fee and free. Rogers said they "NEVER" give out free call forwarding.
I have to talk to like the 3rd person who then admit the call forwarding is "free" and the first two guys and the system made a mistake.
I understand the that there is "fine print", and ultimately the user has to be responsible, but they do make it trickier than it needs be and their customer service offers no clarity at all when dealing with them.
I mean, when I called them and told them that I lived in an area that I couldn't use their service anymore, is offering me a "deal" where I acutally end up having the service longer and paying more in the long run, a logical way to help a customer? All they told me was that I would pay less monthly. True, I should have dug out my 2 year old contract and read all the fine print ahead of time, but come on... you should be able to trust people a little.
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"A pessimist thinks things can't get any worse. An optimist knows they can."
I understand the that there is "fine print", and ultimately the user has to be responsible, but they do make it trickier than it needs be and their customer service offers no clarity at all when dealing with them.
I mean, when I called them and told them that I lived in an area that I couldn't use their service anymore, is offering me a "deal" where I acutally end up having the service longer and paying more in the long run, a logical way to help a customer? All they told me was that I would pay less monthly. True, I should have dug out my 2 year old contract and read all the fine print ahead of time, but come on... you should be able to trust people a little.
The biggest problem is that they consitently and intentionally lie in person or over the phone, either due to pure ignorance or evil, and completely contradict stuff that is in the contract. Since there is absolutely no way of ever proving any of this short of recording your conversations (and even then I don't think that would work) they can basically tell you what you want to hear then screw you over then say "so sue us" and then if you don't pay they'll ruin your credit and file a collection item against you.
The biggest problem is that they consitently and intentionally lie in person or over the phone, either due to pure ignorance or evil, and completely contradict stuff that is in the contract.
I have dealt with every major telecom company and no one lies as blatantly as Rogers. My contract is up in a few months and I egarly await the moment I tell their retention department to go to hell when I phone in to cancel after ten years.
I despise Rogers with every fibre of my being. I believe people continue to use them simply because they don't realize there are viable alternatives out there.
I use TekSavvy here in Toronto. Cheaper, faster, nicer people.
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"An adherent of homeopathy has no brain. They have skull water with the memory of a brain."
