TELUS Optik TV Thread

[PsnaP]

If you want to PM me your address, I can see what service is available to you in your area.

Originally Posted by OzSome

I am getting tired of Shaw customer service. I was on hold for 1 hour and 45 minutes today because I was having problem with my digital cable freezing up on most the channels that I watch ie: TSN and Sportsnet. The guy that I spoke was not a big help at all, he seems like he was only one of the few people at the office hence the long freaking hold. He told me exactly what I know. The problem I have is when it gets cold outside, the signal strength that comes in to my house is so poor that some of my digital channels tends to freeze up and it also slows down the Internet. It is because of the exposed cable outside in the alley. In June, Shaw tech came in to my house after I complained about the freezing problem and internet problem. He said the existing cable that i am using is getting old and falling apart therefore signal strength is terrible. I agreed that he put in a temporary cable because he told me the cable will get buried in a few months or so. It's been almost 6 months and i already complained about the freezing problem numerous times already but nothing is being done. All they told me is they will look after it and the subcontract people are just busy. That was in August. I called again and waited like 40 freaking minutes to talk someone and same thing they'll check it out and someone will call me. A few weeks later some guy left a message on voice mail so i called him back the next day. He doesn't even know why he left me a message then i mentioned it's about the exposed cable that needs to be buried underground. He put me on hold for over 30 minutes. I had to hang up the phone in 35 minutes because i was running late. I emailed them and they didn't reply until after a week. They apologized and told me he will check the problem. Haven't heard from Shaw since. I even emailed them again a week after and still no response. Someone called me one night and wanted to talk to me about Shaw phone and then their new Internet Portal crap. I told this guy I will not think about using those stuff until they fix my problem.Today,both my digital cable and internet started acting up because of how cold it is outside. I emailed them again today and told them if my problem doesn't get looked at in a few weeks, i will get rid of my internet and cable and switch to Telus Optik.
I had some problem with Telus Internet before that's why i switched to Shaw. It was slow and it is supposed to be the Extreme. I read this thread from the beginning to the end and at first I like what i am seeing. People seems to be happy with the Telus Optik and they seem to like it better than Shaw. But after reading all the way to the end, i am beginning to have doubts.
Here's my question. We have 4 TVs in the house so maybe 2 TVs are on at the same time and also the kids love to play XBox Live (2 times). Am i going to have a problem with internet or watching tv when all 4 TVs are on (two watching HD and the other two being used to play XBox Live). The kids sometimes have their Internet on as well trying to download something while they are playing XBox. Most of the time I have my Internet on my laptop on as well while watching hockey or football. I don't have problem with Shaw slowing down the Internet access or cable when the weather is nice. Should I follow up on my threat to Shaw that if nothing is going be done in a few weeks, i will switch to Telus Optik? I just don't want to deal with the same problem i have right now later on and can't get out of Telus 3-years contract.

[Otsy]

We're closing in on our first year of Telus Optik TV. This thread has been very useful too since I found out about it. I am a big fan of Telus after switching from Shaw. A few annoying things, lag on the remote, messages saying PVR busy please wait, but those things have gotten better over the last month. Installation was fantastic when we got it and customer service has dominated anything we ever got from Shaw. When I had it installed I only had 1 HD stream, from reading this thread I found out they may have upgraded that so I called on my way home from work one day and by the time I was home (20 minutes) they had already upgraded it to 3 HD streams. TV/Internet was out one Sunday morning. Called and a tech came out and replaced the modem within 2 hours of my call. My only hesitation going to Telus Optik was no NFL network, and now that it's available I'm never looking back.

[Hemi-Cuda]

well after seeing my first bill after my 6 month promo ended, i'm going back to Shaw. i'm paying over $130 per month now for the pick your HD TV combo and Optik Turbo internet. just looking at the Shaw plan personalizer, i can get all the same HD channels that i want (because of better bundle structuring) and an internet that is twice as fast for $105 per month. add in that the Telus DCT box is terrible and there is absolutely nothing that makes me want to stay with them

Telus will need to make some improvements in several areas like Shaw did in the last few months to stay competitive, otherwise they may see another mass customer migration

[Rathji]

Originally Posted by Hemi-Cuda

well after seeing my first bill after my 6 month promo ended, i'm going back to Shaw. i'm paying over $130 per month now for the pick your HD TV combo and Optik Turbo internet. just looking at the Shaw plan personalizer, i can get all the same HD channels that i want (because of better bundle structuring) and an internet that is twice as fast for $105 per month. add in that the Telus DCT box is terrible and there is absolutely nothing that makes me want to stay with them

Telus will need to make some improvements in several areas like Shaw did in the last few months to stay competitive, otherwise they may see another mass customer migration

Well, as Shaw and Bell have proven, the only way to get people to mass migrate from a service is to offer unsustainable cuthroat rates like Telus did. So unless Bell or Shaw do the same, I doubt it will happen.

As for pricing, I agree, the non-promo pricing for Telus isn't anything to write home about, but until Shaw CS times go back to normal, they will still have a hard time bringing back old customers.

[PsnaP]

Just a FYI

TELUS is starting to roll out more applications on Optik TV. The latest is called "Tumble Books TV" Its a little hokey, but Im sure younger children will enjoy it.

Also the Santa Tracker is back online with games and such too.

[Cecil Terwilliger]

Is it just me or does Optik have a whole bunch of new channels?

[PsnaP]

Not that Im aware of, but I just fix this stuff... I dont count the channels.

But yes, they are always adding new content.

[InSutterWeTrust]

Yeah I noticed some new channels earlier. Mgmhd and a few others. Rumors of FoodHD coming to channel 689 shortly, but think we have been hearing that for a while.

[Cecil Terwilliger]

Originally Posted by PsnaP

Not that Im aware of, but I just fix this stuff... I dont count the channels.

But yes, they are always adding new content.

That was more of a rhetorical question. I have been away for a week so I haven't really used my tv much.

Originally Posted by InSutterWeTrust

Yeah I noticed some new channels earlier. Mgmhd and a few others. Rumors of FoodHD coming to channel 689 shortly, but think we have been hearing that for a while.

Seems there are several new movie channels. The only thing I don't like is their placement. It goes networks, movies, sports (in that order) for the most part from channel 600 and up. Then after SN world and NFL network they've thrown in a bunch of movie channels. I'm not complaining too much though. The more content the better.

[psyang]

There is now an iOS and Android Telus Optik app that gives you access to some of the subscribed VOD content (Superchannel, Hollywood Suite, Disney, Family, and BabyTV right now). Hopefully, this is only a precursor of things to come.

[PsnaP]

Originally Posted by psyang

There is now an iOS and Android Telus Optik app that gives you access to some of the subscribed VOD content (Superchannel, Hollywood Suite, Disney, Family, and BabyTV right now). Hopefully, this is only a precursor of things to come.

you beat me to it! this was supposed to be launched last week but the app was delayed for some reason. You can also access it at http://optiktv.telus.com/

If you have the remote record app, you can just use those log in credentials.

[psyang]

Originally Posted by PsnaP

you beat me to it! this was supposed to be launched last week but the app was delayed for some reason. You can also access it at http://optiktv.telus.com/

If you have the remote record app, you can just use those log in credentials.

Any word on the future for the app? Have you heard of plans to get access to all VOD content? How about recorded shows? And dare I ask, live channels?

[PsnaP]

They usually keep the new stuff tight lipped until its released, but the possibilities are endless.

[jar_e]

Originally Posted by InSutterWeTrust

Yeah I noticed some new channels earlier. Mgmhd and a few others. Rumors of FoodHD coming to channel 689 shortly, but think we have been hearing that for a while.

Telus website has FoodHD coming to channel 689 at the end of december FWIW.

[flamesrule_kipper34]

So question:

We were just looking into getting Optik as apparently it's just available now in our area. However they said because of 'frequency' issues at the current time they are only able to offer us the following service with Optik:

Basically we can only have one working PVR in our household, and if we watch an HD channel on one TV the other TV/TV's can only watch other non-HD channels at the same time. Therefore more than one TV cannot watch HD channels simultaneously.

What's up with that?

[Rathji]

basically Optik TV is pushing the current network to capacity in some places, so they need to restrict profiles until the infrastructure is inplace to deal with it.

[PsnaP]

Its basically a bandwidth limitation. Depending on how far you are away from the cabinet (as well as wire gauge etc) will determine your max attainable speed. If you want, PM me your home number or address and I can look into it for you.

cheers,

[Thrillingbroom]

Anyone ever manage to get NHL Gamecentre Live codes from Telus? Like every other provider gave out to returning customers.

[THE SCUD]

How can I figure out if I can get Optik Turbo (25mbps) internet?

[PsnaP]

Originally Posted by THE SCUD

How can I figure out if I can get Optik Turbo (25mbps) internet?

PM me your home number or address.