Shaw customer service - Page 13 - Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

OldDutch · 10-18-2011, 07:40 AM

Quote:

Originally Posted by Mtt48

Fair enough. I called them several times...I always asked the tech, "is my node busy? Is it a busy time?". Each time the tech said there were no problems in my area. I really think that I must have finally hit some mark in their system, or perhaps they ran through some database and my account has become "flagged". Who knows? It doesn't seem that improbable.

I just find it weird that speedtest results will be relatively normal but torrenting speed has become so poor.

I'm interested in your suggestion that shaw doesn't have the infrastructure to do so. Why do you say that?

I don't know if they do either, and I was suspicious of throttling for a long time with Shaw. However, last night I got a torrent that came down in 5.6/mbps. That is a new torrent record for me, so I am not so sure if they do any more, or at least not right across the board.

Hanni · 10-18-2011, 07:43 AM

I have been experiencing some real consistency issues lately with Shaw in the last couple of weeks. I used to be able to play TF2 for hours if I wanted with no issues, now my ping spikes wildly for 5 minutes of every 20 minutes of play time. It's frustrating when you hit fire and nothing happens for 1/2 a second. Everything else seems fine, haven't noticed any issues with download speeds. It's sad that I don't even want to bother calling based on my experience the last time I called.

Coys1882 · 10-18-2011, 09:27 AM

Of all the issues over the years I've had with Shaw - internet has never been one of them. Consistent and fast. Maybe I've just been lucky.

Mazrim · 10-18-2011, 02:21 PM

Last night was the first time in...well, years, that I had any big slowdown problems with Shaw. Their internet service is rock solid in my opinion.

Mtt48 · 10-18-2011, 02:29 PM

I have always been satisfied with the speed of Shaw until a couple of weeks ago.

GoinAllTheWay · 10-18-2011, 02:37 PM

Quote:

Originally Posted by Mtt48

I have been downloading from private torrent trackers for years. I have been with shaw for years. I have been on the same plan (speed) with shaw for at least 1 year. Everything has been fine except for the past 2 weeks. I have gone from consistent 2MB/s downloading over the course of years to now fluctuating between 800kb/s - 200 kb/s.

I have tested 2 of my laptops at different locations, on different connections. Each time the results have been similar to the old, fast speeds I was used to.

What else is the explanation? I have tried connecting directly to the modem instead of using the router, same problem. I have done this with several of my computers. Same problem.

I really can't fathom another explanation. If you have some advice I'd love to hear it.

Edit - the only variable I can think of that has changed on my end is that I got a new laptop about 1.5 months ago. It runs uTorrent as opposed to transmission/rtorrent that my other computers use. Could some strange setting in uTorrent complete screw everything up? I doubt it, but that is seriously all I can think of on my end.

I used uTorrent as early as last night and had no issues at all. Brought in 500 Mg in less than 4 minutes.

malcolmk14 · 10-21-2011, 04:55 PM

Well, Telus actually showed up today to set everything up right when they were supposed to.

Everything works great so far! Finding all the new channels will take some getting used to. Shaw was somehow surprised when we called to finalize the cancellation and asked, "well is there anything we can do?"

Yeah, go back in time three weeks and treat me like your business actually wants my money.

TurnedTheCorner · 10-21-2011, 06:07 PM

Glad we heard about Telus showing up here instead of hearing about them not showing up on the news.

Hanni · 10-21-2011, 09:51 PM

Well my connection has gone from bad spikes to consistently bad, my average pings to google.ca, yahoo.ca etc are around 150ms. Trying to play TF2 with a 140-170 ping is brutal, where up until a couple of weeks ago I would get under 70 pings. Time for the dreaded 2 hour wait time tomorrow, I'm sure to be told they will "look into it". I really have a strong dislike for Telus from years ago but at this point is something doesn't improve I have no other option.

Mtt48 · 10-21-2011, 11:20 PM

@Hanni, welcome to world

WhiteTiger · 10-21-2011, 11:36 PM

I've been noticing some real consistency problems with my latency lately, too. It's never really been an issue for years, and now that it's fairly consistently a problem, it's REALLY noticeable.

Hanni · 10-22-2011, 12:20 AM

Quote:

Originally Posted by Mtt48

@Hanni, welcome to world

Quote:

Originally Posted by WhiteTiger

I've been noticing some real consistency problems with my latency lately, too. It's never really been an issue for years, and now that it's fairly consistently a problem, it's REALLY noticeable.

This is my problem, I had zero issues with my connection since I first went to Shaw, now all of a sudden in the past couple of weeks things have gone down hill.

I also just realized that Optik from Telus is not available where I am, so my only option would be Telus Satellite TV and regular high speed, which would be a big step down (from properly working Shaw anyway).

OilKiller · 10-22-2011, 10:58 AM

Called last week about bridging the SMC modem/router they sent me for Broadband 50. They did that and the best speeds I could get after it was setup is no better than 20. I said that was not acceptable so they scheduled a tech to come out for yesterday. He was supposed to be here between 5-7. My wife and I put off our dinner plans to wait. At 7:10 we finally said screw it, we're not waiting anymore.

When we got home, there was a note on the door saying that the tech had been by at 7:35. How is that between 5 - 7? I'm so sick of waiting on hold and waiting for techs who don't show up when they are supposed to, just to get my service working to what IT'S SUPPOSED TO BE and what I'm paying for.

Now, I will have to wait either on hold or via their chat support to try and setup another appointment and waste more of MY TIME, so they can see why their service is not working as it is supposed to be. Oh, and I just got my new Shaw bill in the mail. Had to change our services because of expiring packages and promotions.

Existing services since the changes: $42.86.
New charges with the changes: $153.85.
Total: $207.97

FFS...seriously. We have HD, no movies, Internet and basic home phone. This is getting out of hand. And this is for services rendered until December 11th. It's October 22nd...why the hell am I paying that far into the future for services they are not even providing properly. Ahhhhhhh...

/rant

Hanni · 10-22-2011, 11:11 AM

Quote:

Originally Posted by OilKiller

And this is for services rendered until December 11th. It's October 22nd...why the hell am I paying that far into the future for services they are not even providing properly. Ahhhhhhh...

/rant

This happened to me when I got rid of my Satellite and added cable to my existing internet with Shaw. It took a could five minutes to get the CSR to understand that they were trying to bill me 2 months in advance.

OilKiller · 10-23-2011, 03:17 PM

Well, I should note that the Internet speeds were not Shaw's fault. I finally went out and got a new Netgear router and just tested the download speed, even while streaming Internet radio on AppleTV and I achieved a download speed of 48.54 on Broadband 50, so it should be noted that the issue was not a Shaw issue, but my old router.

Robotic · 10-23-2011, 10:48 PM

Quote:

Originally Posted by OilKiller

Well, I should note that the Internet speeds were not Shaw's fault. I finally went out and got a new Netgear router and just tested the download speed, even while streaming Internet radio on AppleTV and I achieved a download speed of 48.54 on Broadband 50, so it should be noted that the issue was not a Shaw issue, but my old router.

I tried the same thing with both Shaws built in Wifi and through my Apple Time Machine and both were giving me crappy connections.

OilKiller · 10-24-2011, 08:37 AM

Quote:

Originally Posted by Robotic

I tried the same thing with both Shaws built in Wifi and through my Apple Time Machine and both were giving me crappy connections.

Not sure I understand the comment. I'm saying that the Internet speeds I was getting were not Shaw's fault. It was an old faulty router that I was using. Now with a new router, the speeds are where they are supposed to be.

Hanni · 10-24-2011, 07:57 PM

So I decided to try the online chat, after 20 minutes waiting to connect to an agent I get an error and we're having server problems. So try calling, why not, 2 hour wait. FUUUUUUUUUUUUUU, now I'm ready to lose my #### on these idiots.

Oh and I just ran a speed test through Shaw's own service 2.32 down, 0.52 up, and I'm paying for extreme why?

fundmark19 · 10-25-2011, 09:09 AM

I tried online chat on saturday and same thing. If you have twitter that might be your best bet @shawhelp

Hanni · 10-25-2011, 12:25 PM

Quote:

Originally Posted by fundmark19

I tried online chat on saturday and same thing. If you have twitter that might be your best bet @shawhelp

Finally got somewhere by going the twitter route. Apparently it's an issue in the area and they have no idea how long we will be affected, it's already 2+ fataing weeks. But they can issue credit back on the account for service disruptions once the issue is resolved. So in the mean time I'm paying for a 1999 DSL connection for who knows how much longer. I can load a youtube video faster on my phone with Telus' crappy network than on my home pc.