New Shaw Gateway Experience - Page 11 - Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

fundmark19 · 10-21-2011, 08:58 AM

Shouldn't be an issue just unplug and move

Mccree · 10-21-2011, 12:14 PM

^^
Spoke to someone at Shaw and your are correct that you can unplug it and move to but you need to move the splitter too. I cannot move to my utility room as I use one of the "old" boxes still.

He suggested I move it to the basement TV that already has a portal installed and this is fine as no one sleeps down there vs our bedroom.

fundmark19 · 10-21-2011, 12:31 PM

I am really smart some times it shocks me! Mine is in my furnace room I built a nice little shelf for it

OldDutch · 10-21-2011, 01:35 PM

Quote:

Originally Posted by GreatWhiteEbola

Does anyone have any details on the rebate that will be provided to the early adopters of the Gateway?

Emailed Shaw on this, and got a response back:

"We have reviewed your email and account and can advise all customers who have purchased the Gateway system will be receiving the appropriate credits in the near future as we are going through each account individually and applying this credit. You will see it on your upcoming bill in the near future and we appreciate your patience while we work to get this credit applied for all of our Gateway customers at this time."

OilKiller · 10-21-2011, 01:42 PM

Yeah, I got my monthly bill for what is being charged to my credit card and instead of $21 it was $10 something. Sweet...

CubicleGeek · 10-22-2011, 08:48 AM

Quote:

Originally Posted by Mccree

^^
Spoke to someone at Shaw and your are correct that you can unplug it and move to but you need to move the splitter too. I cannot move to my utility room as I use one of the "old" boxes still.

He suggested I move it to the basement TV that already has a portal installed and this is fine as no one sleeps down there vs our bedroom.

You need to isolate the Gateway network from the rest of your services or you might experience interference. Essentially, your gateway and all the portals need to be behind that filter and your internet, digital phone before the filter.

drop --> internet/phone --> filter --> portal/players

The filter prevents traffic that the gateway and portals use to communicate with each other from leaking back and interfering with internet and digital phone.

fundmark19 · 10-22-2011, 09:15 PM

I just found that out as well. I moved a portal from bedroom to basement and gateway couldn't find it when it was after but worked instantly right before.

One thing I am loving is that when you do a title search it even pulls up titles from shaw on demand. I missed a show but sod had it as a freebie so I was able to watch past episodes it was great

Mccree · 10-22-2011, 10:35 PM

Quote:

Originally Posted by fundmark19

I just found that out as well. I moved a portal from bedroom to basement and gateway couldn't find it when it was after but worked instantly right before.

One thing I am loving is that when you do a title search it even pulls up titles from shaw on demand. I missed a show but sod had it as a freebie so I was able to watch past episodes it was great

SOD is great but you cannot fast forward at all.

fundmark19 · 10-23-2011, 07:42 PM

I don't mind fast forward cuz I understand free means giving up things. I would like rewind though. If you have to answer the door your screwed

squiggs96 · 10-27-2011, 07:37 PM

When are these fixes/updates happening? Do I need to do something to have them pushed/dowloaded to my Gateway?

Channels 210 and 213 still don't show a station beside the number. My Centre Ice channels 350 and 352 don't have the Centre Ice logo beside them, and they never show what game is playing. When I'm in BC this is annoying, as I don't know where the Flames game will be on if I want to record it.

Thanks in advance.

fundmark19 · 11-01-2011, 02:16 PM

Anyone else having their portals say not able to connect to gateway for a few seconds then goes back. It is slightly annoying

OilKiller · 11-01-2011, 02:30 PM

Quote:

Originally Posted by fundmark19

Anyone else having their portals say not able to connect to gateway for a few seconds then goes back. It is slightly annoying

Yeah, happens when I'm skipping through commercials from time to time. I notice that it takes a few seconds from time to time as well to jump to the next spot and sometimes that message appears. It is annoying.

Mccree · 11-01-2011, 04:03 PM

Quote:

Originally Posted by fundmark19

Anyone else having their portals say not able to connect to gateway for a few seconds then goes back. It is slightly annoying

Ya us too and yes it is annoying.

fundmark19 · 11-01-2011, 04:11 PM

Doesn't bother me as much as the I HATE THIS THING from the wife every once and a while

Mccree · 11-01-2011, 04:41 PM

Quote:

Originally Posted by fundmark19

Doesn't bother me as much as the I HATE THIS THING from the wife every once and a while

I can relate to the wife part. Any small issue and this thing is a piece of ####.

sfpipes · 11-02-2011, 08:12 AM

Is anyone else having some channel issues this morning? I'm off work today and just sat down to watch Sports Centre and my channels are wonky. What should be TSN HD is CTV two and what should be Sportsnet is Global Edmonton. I haven't checked all the other stations, but I was looking forward to some Onrait and O' Toole this morning.

Mccree · 11-03-2011, 06:55 PM

Does the setting you set on each portal stay with the portal or the gateway box? My wife wants to set some parental controls on the tv the kids use. Will those setting stay on that portal only or on the entire system? I am not at home to test it so I thought I would ask here.

squiggs96 · 11-03-2011, 08:53 PM

I just finished chatting with Shaw because Centre Ice channels 350 and 352 won't show that they are Centre Ice channels and there are no descriptions during the programming. It just gives a generic PPV title. It sucks, since those are the two channels that the Flames play on. There are very few ways to find out what channel they are on and the time block seldom coincides to game times.

Shaw's reaction was that I should be happy that I can record 6 shows at once, even though I've never once needed to do that. My Motorola would have worked fine, I would have been able to record the games as desired and I would have saved the hardware purchase price. Now I get to guess when the game is on and Shaw says oh well, there is nothing we can do. Although I normally defend Shaw, this is unacceptable and rude.

Lanny's Stache · 11-04-2011, 10:29 AM

Just had mine installed last week. Overall, it is good but it is definitely glitchy.

The most annoying recent glitch is that I keep getting an error message on my TV that says it does not recognize this resolution setting and to switch to a recognized setting. I have checked the settings a few times for the portal and it is set to 720p for HD and 480i for SD. If I unplug the portal and re-start it, the issue goes away. Had to do that about 5 times last night.

Anyone else have that issue?

calf · 11-04-2011, 11:12 AM

Haven't read the entire thread, so sorry if this has been asked already. Does anyone have issues every-so-often with the PVR, where it'll record the first minute or so, then stop recording for no apparent reason? (Usually happens with series recordings while I'm away from the TV).