Yamato Dessert Harassment Service

[valo403]

Originally Posted by Wormius

How is that great customer service? No deposit? I'd be paranoid that they have no incentive to make my cake. The deposit is my guarantee that someone has acknowledged and will be committed to fulfilling an order. Especially for something that is time critical like that, my nightmare would be they didn't make the cake but since I didn't put a deposit on it, they werwn't obligated. I am glad it worked out well here for you and the bakery didn't flake out or anything.

Huh? Placing a deposit doesn't guarantee you anything, all it does is protect the seller from flakes like Philly. A seller can just as easily decide not to go through with things deposit or not, all that changes for you is the extra headache of getting your deposit back. the presence of a deposit doesn't make their obligation any stronger.

[moon]

Originally Posted by Pizza

I guess you've never had any experience making baked goods before. Have you ever baked anything and then put icing and decorations on it as soon as its taken out of the oven? If you have done it before, how do you expect a cake to be done in 30 minutes? Do you really buy the fact that the OP states it takes 30 min to make a cake? 30 minutes would be the time to go from taking the order, gathering and preping the ingredients and equipment, putting it all together and baking the cake. You also have to let it cool for awhile so the icing and decorations dont melt and run off. Making and having ready the icing takes time too. The other part of cake making involves being artisitc with your icing. You have to make it visually attractive to appeal to the customers eye, and that takes more time and careful piping because you cant just slap on icing.

The OP said it normally took 30 minutes so that is where that time frame came from.

[valo403]

Originally Posted by Philly06Cup

I just reviewed my call history. Some corrections I need to make.

Errata:
1) There were only 96 phone calls. I'm sorry, I lied. I miscounted while scrolling on my crappy phone.
2) Their first phone call was not at 8pm on Sept 7; it was at 9:30am on Sept 8 when they phoned me the first time, leaving me a voicemail asking why I hadn't picked up my cake.
3) The last phone call was at 11:48pm, and not at 12:30am as I previously stated.

Apologies for these errors.

I will make a video in the morning.

Story is kind of unravelling a bit no? The whole they called me that night at dinner portion wasn't just a minor detail. We're supposed to believe you when you can't figure out the difference between being called at 8pm while at dinner and 9:30 the next morning?

As of now I have you pegged as someone with pretty low character, both for the way you handled this and the way you've spun the story since. The repeated calls, if true, are way overboard but your behavior is completely unacceptable if you consider yourself an adult.

[valo403]

Ugh, chastising someone for not acting like an adult makes me feel dirty.

[Jackpot_Smooth]

Maybe it was posted before but they made you aware that it was going to take about 2 hours before ordering weren't you? regardless how long it really takes to make a custom cake, you knew they were going to take longer and could run into your dinner plans and still ordered it. i think you should pay for it. it's still unreasonable for them to call you so many times though and i'm sure there is some other passive aggressive way for you to take it out on them (like slag them on a message board).

[DrJ]

Originally Posted by Philly06Cup

Yamato Update:

I also never lied when I said I would come pick it up later today. I wouldn't mind a 2nd cake. Yes, I was a bit rude -- I will admit to that, and point out that I am trying to portray a very fair depiction of what happened. But I made it clear I would stop by last night to pick up the cake. It was only after their constant phone calls that I decided never to give them any of my money ever. Was I a dick for flaking out on them? Yes. I was stupid and careless. But what these fools are doing is bordering on illegal (ie harassment), and they are intentionally being dicks. You talk about how honorable these business owners are, working on handshake agreements. I'm sorry, but people who harass you all day are not honorable people. They're megadicks, and I'm not going to cave to those type of bullying tactics.

I'm quite shocked at the amount of people who think I should give money to these maroons, and people who feel any sympathy for them.

It's okay. Must be your inner Philly Fan manifesting.

[Bertuzzied]

Hey guys guess what?! I scored 80 goals in my hockey game last nite!!

[Kybosh]

Don't places like this usually have a 24 hour cancellation requirement. If you order for that same day, as I understand this is, you pretty much can't cancel no matter how much you want.

[CaptainCrunch]

The whole, oh they didn't call me that night, they called me the next morning is a huge thing for me. In other words they had pretty much left it to the OP to be responsible and pick up the order.

Beyond that, does anyone else wonder about someone who goes to pick up a high end customized cake from a specialty oriental bakery shop as a gift for his significant other, then at the last minute cancels it and goes to Safeways to pick up a run of the mill cake?

How romantic.

"Oh pookey you got me a cake from Safeways, was the gas station on the corner out of twinkies?"

[Bertuzzied]

Actually should any of us be really surprised? the guys a Flyers fan. really?? hehe

Safeways.

[troutman]

Someone left the cake out in the rain
I don't think that I can take it
'Cause it took so long to bake it
And I'll never have that recipe again
Oh, no!
Oh, no
No, no
Oh no!!

- Yamato Park

[FlameOn]

While the number of phone calls is excessive, you ordered a custom cake after it had already been made. It's like at a restaurant, you're sitting there and you ordered something but try to cancel it after it's already been made. Food goes bad and if no one orders the same thing as you within like 15 minutes, it'll probably go to waste. You ordered it, its going on your bill regardless of whether you eat it or not. Stop whining about it like a spoiled child and just pay for it like any normal decent person would have.

[CaptainCrunch]

Originally Posted by fotze

thanked for saying Safeways instead of Safeway.

I'll treasure your somewhat sarcastic thanks forever there Fotze

[fredr123]

Originally Posted by valo403

Story is kind of unravelling a bit no? The whole they called me that night at dinner portion wasn't just a minor detail. We're supposed to believe you when you can't figure out the difference between being called at 8pm while at dinner and 9:30 the next morning?

As of now I have you pegged as someone with pretty low character, both for the way you handled this and the way you've spun the story since. The repeated calls, if true, are way overboard but your behavior is completely unacceptable if you consider yourself an adult.

Cross-examination via forum - you're doing it right. Credibility assassinated. Ladies and gentlemen of this supposed jury, it doesn't make sense. The defence rests.

[Jackpot_Smooth]

On another note. 8 pages and ongoing over a $40 cake. ahhh the internet, is there anything you can't do?

[JiriHrdina]

Seems to me both parties are being jerks in this case. I can see why the OP doesn't want to give the store money but clearly his karma is in need of repair - so take the cost of the cake ($40) and donate it to Calgarypuck instead.

Win-win.

[DuffMan]

If I tell someone I am going to do something I will do it. This reminds me of someone who says they will do something then changes their mind if something better comes up. If I told that baker I would be back for the cake I would do it. No matter what happened. The thought of going somewhere else for a cake and then phoning him back to cancel wouldn't have even crossed my mind. Unless it was under a half hour maybe. It's like you started plan A in action, commenced with plan B, and then wanted to abort plan A, screwing an honest baker.

[BlackArcher101]

Originally Posted by CaptainCrunch

Beyond that, does anyone else wonder about someone who goes to pick up a high end customized cake from a specialty oriental bakery shop as a gift for his significant other, then at the last minute cancels it and goes to Safeways to pick up a run of the mill cake?

It wasn't even last minute, he purchased it at 4:10, had plans for 6:00. Had he waited until the last minute, he would have went to safeway at 5:45 instead of 4:30 when he realized the cake wouldn't be ready in time.

It reaks of OP not wanting to spend that much money on a custom cake, changed his mind 20 minutes later and went to safeway. He then called Yamato (likely when he was still nearby) instead of going in person to avoid potential conflict or embarassment for cancelling the order. Surely Yamato had some cakes ready to go, similar to what he purchased at Safeway.

The whole thought process there doesn't make sense.

[You Need a Thneed]

We've ordered cakes from CakeWorks in the NE on several occasions, and have never been asked for a deposit. It can't just be a Japanese thing. And Cakeworks certainly couldn't just easily scrape the cake and redecorate if you didn't come pick it up. The whole cake is decorated to match the theme of whatever you put on it, on all sides. Plus, it can't be as easy to scrape off a actuall cake cake vs a frozen ice cream cake. The frozen ice cream will maintain it's shape with a little bit of force applied to it. Plus, if it's a little out of shape, they could just reshape it by adding ice cream where needed and refreezing.

An actual baked cake though? I'm not a baker, but I can't imagine scraping icing off of a cake without destroying it.

And I have no idea why you'd settle for a Safeway cake after having a custom cake on order. It's not like a custom cake costs much more than a generic Safeway one.

[bizaro86]

Originally Posted by JiriHrdina

Seems to me both parties are being jerks in this case. I can see why the OP doesn't want to give the store money but clearly his karma is in need of repair - so take the cost of the cake ($40) and donate it to Calgarypuck instead.

Win-win.

And maybe a CP meetup the OP buys everyone cake? After reading this thread, I'm seriously considering going down there. It sounds delicious.