Bell can goto Hell!

[4X4]

Originally Posted by DementedReality

One thing I will share that is so frustratingly arrogant and obnoxious. No matter how many times I ask them to email me confirmation of our discussion, the steps they have promised to take and who will follow up, they tell me they dont have email!

They're such a bunch of lying sons of mothers. After paying off a bill that I already paid off, I requested a faxed confirmation of the account being closed, which was promised up and down. When it never came, I called back and insisted that they sent it while I waited on the phone, which they refused to do. Lo and behold, a couple weeks later, I checked my credit again, and Bell was still on there. Then I call to figure it out AGAIN, and the lying a-holes claim the bill was never paid.

Too bad KFF has snipped my vocabulary. I have some choice words to describe those fraud artists. Bell steals from their customers until the customer gets pissed off and tries to leave. And when that happens, Bell starts stealing even more, and then starts screwing with the customer's credit.

Bell = Lying, cheating, stealing bunch of con artists.

[CFENT]

Originally Posted by DementedReality

yes, i am pretty sure other big companies are just as bad, that doesnt excuse Bell.

i wasnt on hold for 111 minutes, it took them that long to move two of my phones into a new account and then they wanted to charge me $1000 deposit, despite having paid my bill on time for who knows how long they have been tearing me a new sphincter and exceptional credit.

grrr ... seriously, they are so bad.

Sorry for my original post. I am very very experienced in the phone industry and I now currently work at a Bell location. I can give you some advice or look into your current situation if you need some help. If you can come to my store - in the SE- I will personally try to figure out a solution. I can also direct you on how to try to bring you bill down significantly. PM if your interested and I should be able to make your remaining time with Bell -how ever short- better then your past them.

[CFENT]

Originally Posted by kunkstyle

I was on hold for 29 minutes last Thursday. Just to the generic customer service line.

That was the last day of the quarter we had a line up out the door of sales we were closing. It was a busy day.

[dissentowner]

I boycotted Bell a long time ago. Bunch of effin criminals.

[csnarpy]

been with them with Sat TV for over 10 years and no problems whatsoever. I'm always baffled when i hear complaints. But the same thing happens with Shaw, Rogers and Telus too.

[RougeUnderoos]

Originally Posted by csnarpy

been with them with Sat TV for over 10 years and no problems whatsoever. I'm always baffled when i hear complaints. But the same thing happens with Shaw, Rogers and Telus too.

That's the thing -- the OP could have swapped out Bell for Telus/Shaw/Rogers and the thread would have been exactly the same, replete with similar horror stories and curses/oaths/fist-shakings and anger against whichever brand of shysters it all started with.

I swear, they are all in this together. They meet in some underground lair every fall and say "keep up the bad work boys. What are they gonna do, not have a cell phone? Put an antenna on the roof? They'll need one of us! Ha ha ha ha. Waiter, more brandy, and bring us your finest cigars".

I'm pretty sure they made Steve Gutenberg a star, too.

[puckluck]

Originally Posted by CFENT

BTW what department has made you wait 111 minutes... I've called Bell hundreds of times in the last year and rarely waited more than 30 seconds to 1 minute.

Lol this is some of the finest BS I have ever read. On hold for 30 seconds - 1 minute?

More like 20 minutes - 2 hours. I get that you work for them or whatever, but that's like a small chested woman trying to claim she's a 36 DD. Why lie when we can see your chest? And why lie when hundreds if not thousands of people from CP are with Bell and know you're BSing?

[Yasa]

Originally Posted by RougeUnderoos

That's the thing -- the OP could have swapped out Bell for Telus/Shaw/Rogers and the thread would have been exactly the same, replete with similar horror stories and curses/oaths/fist-shakings and anger against whichever brand of shysters it all started with.

I swear, they are all in this together. They meet in some underground lair every fall and say "keep up the bad work boys. What are they gonna do, not have a cell phone? Put an antenna on the roof? They'll need one of us! Ha ha ha ha. Waiter, more brandy, and bring us your finest cigars".

I'm pretty sure they made Steve Gutenberg a star, too.

I heard they also rob cavefish of their sight...

[DownhillGoat]

Originally Posted by CFENT

That was the last day of the quarter we had a line up out the door of sales we were closing. It was a busy day.

Fair enough.

All I knew at the time was I was on hold for half an hour, to remove a $60/month service from my plan that I had asked to have removed a month ago (but still charged for), only to have the service rep speak such fractured English that he thought I wanted to restrict my outgoing calls (not sure what the point of a cell phone is if you can't make outgoing calls). After 20 minutes on the phone and him not having a clue what to do I hung up and did it thru the self serve option online.

I doubt the companies vary from one to the next, but I was much happier with the service from Rogers (mind you don't miss the lack of coverage). If it weren't for necessity, I wouldn't have switched.

[CFENT]

Originally Posted by puckluck

Lol this is some of the finest BS I have ever read. On hold for 30 seconds - 1 minute?

More like 20 minutes - 2 hours. I get that you work for them or whatever, but that's like a small chested woman trying to claim she's a 36 DD. Why lie when we can see your chest? And why lie when hundreds if not thousands of people from CP are with Bell and know you're BSing?

I have a bet for you. I'll meet you tomorrow, Wednesday or Thursday and if Bell client care answers within' 30 seconds to one minute you pay me $50. If they answer between 20 minutes to 2 hours ill pay you $100. I promise you that i will not lose this bet.

Talk is cheap put your money where your mouth is. I will.

[CFENT]

Originally Posted by kunkstyle

Fair enough.

All I knew at the time was I was on hold for half an hour, to remove a $60/month service from my plan that I had asked to have removed a month ago (but still charged for), only to have the service rep speak such fractured English that he thought I wanted to restrict my outgoing calls (not sure what the point of a cell phone is if you can't make outgoing calls). After 20 minutes on the phone and him not having a clue what to do I hung up and did it thru the self serve option online.

I doubt the companies vary from one to the next, but I was much happier with the service from Rogers (mind you don't miss the lack of coverage). If it weren't for necessity, I wouldn't have switched.

I agree that client care leaves a lot to be desired. I generally skip them and go strait to Client Solutions whenever I am dealing with a billing issue and is not resolved on the first go (which is probably 50% of the time). You do have to have the patients of Saint to solve most billing issues. Then again i've have to threaten to cancel most services with RBC to get anywhere with them as well. Most of the time the phrase good customer service and and large organization is bad match. Bell client care is just slightly worse.

[psicodude]

Originally Posted by CFENT

I have a bet for you. I'll meet you tomorrow, Wednesday or Thursday and if Bell client care answers within' 30 seconds to one minute you pay me $50. If they answer between 20 minutes to 2 hours ill pay you $100. I promise you that i will not lose this bet.

Talk is cheap put your money where your mouth is. I will.

CP tradition dictates that all bets must include pubes in one form or another.

[puckluck]

Originally Posted by CFENT

I have a bet for you. I'll meet you tomorrow, Wednesday or Thursday and if Bell client care answers within' 30 seconds to one minute you pay me $50. If they answer between 20 minutes to 2 hours ill pay you $100. I promise you that i will not lose this bet.

Talk is cheap put your money where your mouth is. I will.

No thanks. All I ask is you refrain from lying about Bell's horrible customer service. I don't want your money.

[CFENT]

Originally Posted by puckluck

No thanks. All I ask is you refrain from lying about Bell's horrible customer service. I don't want your money.

LOL you're so full of crap. We are not talking about customer service we are talking about wait times.

[puckluck]

And you don't think they correlate together?

[CFENT]

Originally Posted by puckluck

And you don't think they correlate together?

Then Bell service must rock because there wait times are quite short.

I hope you have never waited when calling shaw. They have the worst wait times of all companies but I am going to say there Customer Service for me has always been pretty good. So I think your little theory is flawed.

[LIP MAN]

Originally Posted by psicodude

CP tradition dictates that all bets must include pubes in one form or another.

[RougeUnderoos]

Originally Posted by CFENT

LOL you're so full of crap. We are not talking about customer service we are talking about wait times.

Waiting on the phone is part of customer service. Sitting there on hold forever to get customer service is bad customer service.

[GreenTeaFrapp]

Originally Posted by CFENT

Then Bell service must rock because there wait times are quite short.

You're joking right? I've had lengthy wait times when I was in the store on the phone because the in store staff couldn't do jack.

I've got lots of experience with calling Rogers and their crappy customer support and wait times are WAY better than Bell.

Or maybe the six hours I spent on the phone trying to get Bell to hook my data up to my iPhone when I bought it didn't include any wait times at all?

You must think people on here are pretty stupid if you want us to believe that Bell has short wait times.

[OilKiller]

nm