Car Dealership Question possible issue.

[Table 5]

Originally Posted by CaptainCrunch

And why would you buy a jeep with an automatic transmission? It would be like dating a fat girl?

Even though I'm not a fan myself, I understand why people buy automatic transmission.....however there are certain cars that just aren't right without a manual. The Wrangler is one of those cars. The whole vibe of the thing is utilitarian and DIY....having it do your job just seems wrong to me.

Fotze, if you're buying new, I'd definitely wait for the Pentastar.

[kevman]

Originally Posted by Northendzone

as an aside, most folks i know do not enjoy the car buying process - makes you wonder why the industry does not try and figure out a new way for the process to work......

Firm prices across all dealers. Easy.

Most people don't like the car buying process because they feel ripped off when they hear about how much less someone else paid. Car Cost Canada helps the process but there is still a lot of variance on out the door prices.

Longer test drives would be nice as well. Maybe it's just me but I'm not into the idea of buying an expensive vehicle after a 5 minute drive around the block. When I bought my new truck I kept calling around until I found a dealer that would let me take it out for more then an hour. That dealer got my business.

It's funny that as the purchase gets bigger you're expected to make a faster decision with less information...

Buying a house - 5 minute walk through with (sometimes) only hours to think about it.
Buying a car - 10 minute test drive with "promotion only valid until tomorrow" pressure.
Buying laundry detergent - as long as you want to do whatever you do when you buy laundry detergent...

[kevman]

Originally Posted by Table 5

Even though I'm not a fan myself, I understand why people buy automatic transmission.....however there are certain cars that just aren't right without a manual. The Wrangler is one of those cars. The whole vibe of the thing is utilitarian and DIY....having it do your job just seems wrong to me.

Fotze, if you're buying new, I'd definitely wait for the Pentastar.

For what it's worth, a lot of guys/gals opt for an automatic transmissions for 4x4ing. The added crawl ratio from the torque converter and the ability to stop/start on a hill climb with ease makes it a great choice.

But yeah, cruising to the beach with the doors off and wind shield down begs for a stick!

[Table 5]

Originally Posted by kevman

It's funny that as the purchase gets bigger you're expected to make a faster decision with less information...

I think that's what bother's me the most about most car dealers...not the haggling (I don't mind, I like the idea of getting a better deal when you know what you're talking about), but the constant hurry-up and decide tactics, and the lack of interest if you're not "buying today".

Nobody should go into showroom wanting to waste anyones time, but if I'm about to make the second biggest purchase of my life, I'd like to take more than 10 minutes to make that decision. Sometimes it takes two visit or a comparison shop with another model. I understand that people have to make a living, but at the end of the day, it's not really my job to feed your family (just like it's not anyones job to feed mine). I'm not going to make a rash decision based on guilt.

[CaptainCrunch]

Coming from the other side of life, I'm not a car salesperson, I've been in high end corporate sales and account management for my whole career, but I do know a lot of people that sell vehicles for a living, and I do have a great deal of sympathy for people in that kind of business, or even in the retail end of sales.

Somewhere along the line somebody told customers that its all right to be rude and abusive, that its cool to yell at these people when they don't get their way. I've heard people tell me their "cool stories" about how they one upped someone trying to sell them something or that when they didn't get their way which was often against the organizations property that they told the person to fata off, yelled at them etc.

So I understand why people in sales tend to be jaded after a while.

Why is it ok for some people to act like an a%% or treat someone who's doing their job like a serf?

People wonder why people in vehicle sales or other sales act frustrated or throw up their hands and walk away, or refuse to negotiate, its because at least three or four times a day these people are treated with a singular and nasty lack of respect.

Outside of some obvious choices, selling a product is one of the toughest jobs out there, and supporting that sale is even tougher because the customer takes out every frustration on his sales person or account manager or clerk.

I've noticed that people are incredibly rude to people in the services and sales industries because it makes them feel somewhat bigger or better.

Someone before in this thread said that he didn't get the deal that he wanted so he thanked the salesperson and left, I respect that.

But the person who made a point of driving back to a lot and honking his horn and yelling that he didn't get the deal that HE WANTED? What's the point, its business not personal.

I make it a point to be respectful and listen, even if something goes wrong with the product, I don't stomp my feet and yell and scream and tell the person who sold it to me to fata himself, because all that happens is that the person won't go that extra yard to help me. If he can't help me then I ask to escalate it. But I don't rip a hole in a person for doing their job.

[Table 5]

At the end of the day, it's all about courtesy and respect from both sides. I doubt that price or the actual car is ever the catalyst, it seems like it's always one side or the other feeling slighted.

I know that one of my biggest pet peeves is walking into a retail environment (car or otherwise) and not being given any, or very minimal, service because of my age.... apparently, because I'm not 50 and don't dress in a suit, I'm a hobo who can't afford anything. Not even given a fair chance to buy your product is one of the biggest slights for me. That usually signals the end of any potential relationship.

[burn_this_city]

Originally Posted by Table 5

At the end of the day, it's all about courtesy and respect from both sides. I doubt that price or the actual car is ever the catalyst, it seems like it's always one side or the other feeling slighted.

I know that one of my biggest pet peeves is walking into a retail environment (car or otherwise) and not being given any, or very minimal, service because of my age.... apparently, because I'm not 50 and don't dress in a suit, I'm a hobo who can't afford anything. Not even given a fair chance to buy your product is one of the biggest slights for me. That usually signals the end of any potential relationship.

My girlfriend and I were treated like trash at a certain chevy dealership because the salesman figured we couldnt afford the vehicle we wanted to buy. I didnt realize I had to dress up to go buy something.

[CaptainCrunch]

Originally Posted by Table 5

At the end of the day, it's all about courtesy and respect from both sides. I doubt that price or the actual car is ever the catalyst, it seems like it's always one side or the other feeling slighted.

I know that one of my biggest pet peeves is walking into a retail environment (car or otherwise) and not being given any, or very minimal, service because of my age.... apparently, because I'm not 50 and don't dress in a suit, I'm a hobo who can't afford anything. Not even given a fair chance to buy your product is one of the biggest slights for me. That usually signals the end of any potential relationship.

One thing that they don't really teach anymore in any sales classes that I've seen or sales training that I've audited is how to qualify people, its all about closing techniques.

When I worked in retail many moons ago, I would approach everyone that I could, ask those key questions find out if they were worth my time at that given moment and bounce away politely.

I see too many people in sales that get stuck with a person who is not buying or has the money or budget to buy like winnie the poo with a tar baby.

[Sliver]

Originally Posted by lucky1

saturn sky redline is hardly what i would call lame.....

That was a rebadged Pontiac. Every other Saturn car is the definition of lame.

Plus the Sky isn't even that cool but I agree that it isn't lame.

[Table 5]

I would imagine a good salesman can suss out a person in the first few minutes to figure out how serious they are. And even if that person isn't ready to buy immediately, good service can go a long way in establishing a relationship for the future, whether it be to buy or referrals. The biggest joke is when they don't even try and there are 5 salesmen waiting around bored to death.

[calumniate]

Originally Posted by CaptainCrunch

One thing that they don't really teach anymore in any sales classes that I've seen or sales training that I've audited is how to qualify people, its all about closing techniques.

When I worked in retail many moons ago, I would approach everyone that I could, ask those key questions find out if they were worth my time at that given moment and bounce away politely.

I see too many people in sales that get stuck with a person who is not buying or has the money or budget to buy like winnie the poo with a tar baby.

Agreed - it can be a tricky thing in Calgary on the superficial level though because you never know how much money someone has based on how they dress most of the time.

[Table 5]

Originally Posted by burn_this_city

My girlfriend and I were treated like trash at a certain chevy dealership because the salesman figured we couldnt afford the vehicle we wanted to buy. I didnt realize I had to dress up to go buy something.

Considering the times we live in, it just seems like a horrible strategy on so many levels.

[GreenTeaFrapp]

Originally Posted by CaptainCrunch

Coming from the other side of life, I'm not a car salesperson, I've been in high end corporate sales and account management for my whole career, but I do know a lot of people that sell vehicles for a living, and I do have a great deal of sympathy for people in that kind of business, or even in the retail end of sales.

Somewhere along the line somebody told customers that its all right to be rude and abusive, that its cool to yell at these people when they don't get their way. I've heard people tell me their "cool stories" about how they one upped someone trying to sell them something or that when they didn't get their way which was often against the organizations property that they told the person to fata off, yelled at them etc.

It's because they've dealt with so many sleazy car salesmen that you treat them all like that.

So I understand why people in sales tend to be jaded after a while.

I think it's more that they don't like being treated like the sleazeballs that most of them are. They think their crap doesn't stink but they've got no problem lying whenever they think they can get away with it.

Why is it ok for some people to act like an a%% or treat someone who's doing their job like a serf?

Because the sleazeballs waste people's time with their lies and their stupid negotiation games. No one likes being treated like a fool but it's hard not to if you want to buy a vehicle.

[FCAV]

Originally Posted by CaptainCrunch

2009

They had gotten rid of the inline 6 engine and did the complete redesign of the body in 2009

I would never get a jeep with an automatic transmission, I test drove one and it didn't have good acceleration.

You mean 2007, no?

[Swarly]

Originally Posted by GreenTeaFrapp

Because the sleazeballs waste people's time with their lies and their stupid negotiation games. No one likes being treated like a fool but it's hard not to if you want to buy a vehicle.

You must be talking about the car buyers here. I've worked on both sides of the fence and unless you go to the dirt lots for your used cars, its the customers that feel they have a right to act like total d-bags to salespeople.

[CaptainCrunch]

Originally Posted by FCAV

You mean 2007, no?

Yup, typo

[Handsome B. Wonderful]

Originally Posted by GreenTeaFrapp

Because the sleazeballs waste people's time with their lies and their stupid negotiation games. No one likes being treated like a fool but it's hard not to if you want to buy a vehicle.

My favorite part, when it's negotiation time out comes the pad of paper and calculator to do all the calculations with. Apparently we're supposed to pretend spreadsheets and computers don't exist?

[Deegee]

Originally Posted by Handsome B. Wonderful

My favorite part, when it's negotiation time out comes the pad of paper and calculator to do all the calculations with. Apparently we're supposed to pretend spreadsheets and computers don't exist?

I almost always use pencil and paper for calculations when negotiating deals while attempting to obtain account connections as a banker.

For whatever reason it is easier for the client to "see" the benefits on paper as we go through one item by item then on a spreadsheet if I just plopped in numbers.

Could be the rural community I do business in, though.

[bizaro86]

Originally Posted by Handsome B. Wonderful

My favorite part, when it's negotiation time out comes the pad of paper and calculator to do all the calculations with. Apparently we're supposed to pretend spreadsheets and computers don't exist?

Buying a car isn't complicated enough to need a spreadsheet.

[Sample00]

another unit sold this weekend to a member of the CP community.
thank you for your support.
from your friendly neighbourhood sleazy used car salesman.