Bought an Appliance, another model arrived - Trail Appliances

[burn_this_city]

Sounds like they tried to pull a fast one and hope you didnt notice. I'd be calling to say you want the price matched from Home Depot or the actual model you purchased and paid for.

[Reggie Dunlop]

Those weasels!

[Reggie Dunlop]

Originally Posted by fotze

Probably an Edmonton founded company.

Sadly, they are based in Calgary

Probably the same washer, but different front door windows (one round, the other squarish).

Nice steam washer though. Now you won't smell like baby vomit any more.

I'd definitely try to finagle a discount out of them. That's the ol' bait and switch they pulled on you. Threaten to file a complaint with the BBB.

[chummer]

Send it back.

Throw one of those strip loins inside,I'm sure they'll get the message.

[I-Hate-Hulse]

Before we tar and feather Trail, give them a call and explain the situation. Trail was quite fair to deal with when they gouged a 1 foot gash in the drywall on a difficult move in our place. Lets see what they do.

And if they don't we will unleash the CP jihad.

[SOMBRI2]

fotze, are you a senior? or they would not trick you.

i had dealt with some dealers in the past as customer service rep, i wish you good luck in attempting to get what you have bought. honestly the chance is still high, but it may take time. i think the most frustrating thing would be, you can't use it while waiting.

[Raekwon]

Here are the specs for comparison.

Features of LG WM2801HWA:

• 4.5 Cu. Ft. Ultra Large Capaciity with NeveRust™ steel drum
• 9 wash cycles
• TrueSteam™ Techonlogy - LG's TrueSteam™ generator provides powerful yet gentle steam for advanced cleaning performance, a functionality that is unavailable with any other brand
• LG's exclusive Allergiene™ cycle reduces allergens, such as dust mites and pet dander by more than 95%
• TrueBalance™ Anti-Vibration Technology - the TrueBalance™ anti-vibration system is designed to minimize washer vibration for smooth, quiet performance in any room of the house even on the second floor
• Superior cleaning with the SteamWash™ option
• Extra wide door opening is 15% larger than before to make it easier for loading and unloading
• SteamFresh™ cycle to reduce wrinkles and odors in up to 5 garments
• Sanitary cycle with added steam option
• SenseClean™ system for intelligent fabric care
• LED tub light
• Wash/Rinse Optimizer™ for optimal washing and rinsing performance - this option uses a special sensor to determine the amount of detergent and water hardness, making adjustments to the wash and rinse process for worry-free performance
• 1300 RPM spin speed - pulls more water from fabrics and leads to less time in the dryer
• Direct drive motor - power is transferred directly from the motor to the drum rather than through belts and pulleys, helping to reduce noise and vibration
• Warranty - 10 year motor (parts)
• EcoOption : Eco Options
• Bleach Dispenser
• Built-in Water Heater
• Capacity : 4.5
• Control Type : Electronic
• Cottons Cycle
• Delay Start
• Delicates Cycle
• ENERGY STAR® Compliant
• End-Of-Cycle Signal
• Energy Star Compliant
• Extra Rinse Cycle
• Fabric Softener Dispenser
• Fill and Drain Hoses Included
• Handwashable Cycle
• Heavy Duty Cycle
• High Efficiency
• Knits Cycle
• Leveling Legs
• Permanent Press Cycle
• Prewash Cycle
• Prewash Detergent Dispenser
• Sanitary Cycle
• Soak Cycle : No
• Sound Insulation
• Steam
• Dimensions: (WHD) 27 x 38.75 x 29.75 In.

LG WM2801HWA :: FeaturesDimensions (WHD) 27 x 38.75 x 29.75 In. Width (In.) 27 Height (in) 38.75 Depth (in) 29.75 Type Front Load Washer Color White Total Capacity (Cu. Ft.) 4.5 Quiet Package Sound Insulation Energy Star Qualified Washing Cycles 9

Comparison Specifications

• 4.2 cu. ft. capacity with NeveRust&trade stainless steel drum
• Direct drive motor for the ultimate in durability and reliability
• 1200 RPM max spin speed
• Spin speeds: extra high, high, medium, low, no spin
• 9 options: prewash, rinse + spin, extra rinse, stain cycle, water plus, tub clean, SpinSense, delay wash (up to 19 hours), drum light
• Internal water heater (1000W)
• 5 temperature levels: extra hot or cold, hot or cold, warm/warm, warm/cold, cold/cold
• RollerJets and forced water circulation
• SenseClean&trade intelligent fabric care, SteamFresh&trade, Allergiene&trade cycle
• 9 wash cycles: SteamFresh, sanitary (158º F), bulky/large, perm press, cotton/normal, baby wear, delicates, hand wash/wool, speed wash

Additional Specifications

• Upfront electronic control panel with dual LED and Dial-A-Cycle&trade light
• White LED tub light
• LoDecibel Quiet operation (55 dB)
• End-of-cycle beeper, child lock
• Self diagnosis, auto balancing, status indicators
• Auto sud removal, forced drain system
• Remote monitor ready
• 10º TilTub for easy reach into the rear of the drum
• Porcelain top plate, plastic control panel, painted steel cabinet
• Large chrome rimmed door with clear glass

Manufacturer Specifications

• Transparent glass window door
• ENERGY STAR® compliant
• 4 adjustable leveling legs

Dimensional Specifications

• Dimensions: 39" H x 27" W x 29.75" D
• Weight: 203 lbs.

Also see that the WM2487HWMA is discontinued.

[Ducay]

If you didn't get what the invoice says, Im pretty sure if you call and complain about it, they'll replace it with the correct one. (Or I would hope they would)

If not, call the BBB and send the president a link to this thread. (Seriously). Its the low level sales people or sales managers that would be behind a stunt like this, and management definitly wouldn't condone or stand behind such a trick (maybe if it were the brick)

[Burninator]

I'm sure it was just a mistake and the delivery guys grabbed the wrong box. I highly doubt they are tying to pull a fast one on you.

[C-Life]

Originally Posted by Burninator

I'm sure it was just a mistake and the delivery guys grabbed the wrong box. I highly doubt they are tying to pull a fast one on you.

No doubt that will be their reason/excuse. But we all know that they are trying to pull a fast one.

[sclitheroe]

Originally Posted by Ducay

If you didn't get what the invoice says, Im pretty sure if you call and complain about it, they'll replace it with the correct one. (Or I would hope they would)

If not, call the BBB and send the president a link to this thread. (Seriously). Its the low level sales people or sales managers that would be behind a stunt like this, and management definitly wouldn't condone or stand behind such a trick (maybe if it were the brick)

Prolly someone bought it for the holidays and returned it when they were done, right Ducay? http://forum.calgarypuck.com/showthread.php?t=84228

[HOOT]

If it does everything you need I would go for the additional discount instead of them having to replace it. Just make sure it comes with the same warranty and you get the invoice changed when you get money back. Go for a big discount or make them come and get it and waste their time and money.

[Jiggy_12]

Its likely an honest mistake. Give them a call or pop in and speak to your salesperson or store manager, they will rectify it ASAP.

[GreenTeaFrapp]

Originally Posted by fotze

Is it worth it, i.e. did I get an inferior product. If its the same thing then it probably isn't worth it. Its in a very awkward place and the hour and a half I spent removing the shipping bolts and attach the hoses, I could do without.

Be honest. You loved playing with the nuts and hoses!

[Ice]

Originally Posted by fotze

my wife had to convince me and she was right.

This part has to suck the worst in all of this.

[sclitheroe]

Originally Posted by Ice

This part has to suck the worst in all of this.

Clearly whether the washer is the equivalent or not, the real issue now becomes whether your wife can live with it or not.

[Reggie Dunlop]

Too late, the war is on.

I've fired off a scathing, profanity-laced diatribe to Trail Appliances' president Paul Broderick's email address.

[iggypop]

At least get the price protection, it would be stupid not to if it's a difference of 300 bucks.
All you have to do for price protection in most cases is bring in your receipt and a flyer/printed ad with the price from the competitor. Easy stuff.

[GreatWhiteEbola]

Nm

[4X4]

Thanks for the closure. Now if only Brownie would finally tell us wtf happened with the license plate in the window.