We went there last Friday to start out my buddy's birthday celebrations. The layout and decor is simply outstanding, as was the Wiser's drink tasting wench (who kept serving us shots over and over until we left)!
Our service was pretty good until we got our food. Our appy's came in great timing (we got the kobe beef and the random meat sliders), unforutunately our entree's came 30 seconds later. So we told the food runner that we just got our appy's and he took back the entree's.
Not 2 mins later, the manager brought back our entree's and told us that we had to have them now and she would comp our Appy's. Um...we were kind of taken aback. We said no cause we were just starting our appy's and wouldn't get to them for a while but she insisted and just said ###### it and said whatever.
So after we finished our appy's then called her over and then sent them back as all the meals were cold. Which is what we were basically telling her in the first place.
After all this, one of us ate his cold Shrimp burger, I sent mine back and got a new one and the others just cancelled their orders. The food was really good but the manager was out to lunch and pretty rude to us. She took off the appy's and all but my meal but the customer service was crap. At least the free wiser's shots were keeping us in a "jolly" mood.
I'll definitely go back cause the food was good, i just hope the service is better. (which it probably will be since (for me) bad service is a rarety).
Also, this is now the only place i park at for games. $5 for underground heated parking, seriously, no one beats that!
Last edited by csnarpy; 11-02-2009 at 10:58 AM.
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