Shaw Sucks

[rubecube]

Originally Posted by Igottago

By the way what is the centre ice debacle? I'm getting it for the first time this year.

The Centre ICe debacle with Shaw summary:

- Possibly getting the wrong feed on the Flames channel
- Audio dropouts
- Lack of HD
- Black screen - you never know if you're actually going to get the game. Evey game night is an adventure!

[HOOT]

Originally Posted by rubecube

The Centre ICe debacle with Shaw summary:

- Possibly getting the wrong feed on the Flames channel
- Audio dropouts
- Lack of HD
- Black screen - you never know if you're actually going to get the game. Evey game night is an adventure!

How many active HD channels did Shaw have last year for NHLCI?

[rubecube]

8.

[StealthOiler]

Originally Posted by Igottago

Go with Telus TV for a couple years. Then you will know the true meaning of "suck".

Really? You must have had a particularly bad experience (or I've had an unusually good one), but of all the carriers I've dealt with, I found TELUS TV to be the best. Plus, as I understand, they have one of if the best HD signals of all of them.

[Hemi-Cuda]

Originally Posted by rubecube

Having worked for both companies, Shaw is definitely more shady operation. You're expected to fall in line and never question anything. A friend of mine got fired from Shaw for suggesting improvements to their phone service that would make it safer. They told him he was being insubordinate and negative, and then gave him severance.

wow, i can smell from here that steaming load of bull you just spewed out. i can tell you from personally knowing how many clueless idiots that have jobs here how hard it is to get fired, and no one has ever gotten in trouble for making suggestions for improvement. every year Shaw runs a program where employees ask questions and make suggestions on camera, and the VP's respond to each one. usually they just explain why we do things a certain way, but actual changes have been made in the company from suggestions that employees have made in those sessions

i won't defend Shaw's TV service against Bell's, because i haven't used Bell and i know how often our Video Ops people screw up PPV and other special events (i will defend how much our internet kicks ass though). but as an employer they are very fair. someone has to be beyond incompetent, screw something big up, or piss the wrong person off to get fired, and i'm guessing your buddy falls into one of those categories

[rubecube]

Originally Posted by Hemi-Cuda

wow, i can smell from here that steaming load of bull you just spewed out. i can tell you from personally knowing how many clueless idiots that have jobs here how hard it is to get fired, and no one has ever gotten in trouble for making suggestions for improvement. every year Shaw runs a program where employees ask questions and make suggestions on camera, and the VP's respond to each one. usually they just explain why we do things a certain way, but actual changes have been made in the company from suggestions that employees have made in those sessions

i won't defend Shaw's TV service against Bell's, because i haven't used Bell and i know how often our Video Ops people screw up PPV and other special events (i will defend how much our internet kicks ass though). but as an employer they are very fair. someone has to be beyond incompetent, screw something big up, or piss the wrong person off to get fired, and i'm guessing your buddy falls into one of those categories

LOL. Okay, so you work in the Victoria branch? Trust me, I know more than a couple of people who've been talked to for "being negative." I was also personally reprimanded for being "too efficient."

[Hemi-Cuda]

Originally Posted by rubecube

LOL. Okay, so you work in the Victoria branch? Trust me, I know more than a couple of people who've been talked to for "being negative." I was also personally reprimanded for being "too efficient."

too efficient? Shaw isn't some evil empire bent on screwing over their customers at every opportunity (like Bell appears to be at times). because you had a bad experience with a supervisor in a small branch of a nationwide company, all of Shaw can be described as shady? i know from personal interactions that while the results won't always show with a company this big, the Shaw family is committed to customer service and being a good employer. Peter Bissonnette regularly visits the Calgary call center and sits with TSR's and CSR's, just so he can stay in the loop as to what challenges they face day to day

Shaw does have it's fair share of short comings and areas for improvement, but you don't have to hyperbole or exaggerate to prove your point

[rubecube]

Originally Posted by Hemi-Cuda

too efficient? Shaw isn't some evil empire bent on screwing over their customers at every opportunity (like Bell appears to be at times). because you had a bad experience with a supervisor in a small branch of a nationwide company, all of Shaw can be described as shady? i know from personal interactions that while the results won't always show with a company this big, the Shaw family is committed to customer service and being a good employer. Peter Bissonnette regularly visits the Calgary call center and sits with TSR's and CSR's, just so he can stay in the loop as to what challenges they face day to day

Shaw does have it's fair share of short comings and areas for improvement, but you don't have to hyperbole or exaggerate to prove your point

Shaw is corporation that bombards their employees with ridiculous propaganda and an expectation of conformity. Or did you not receive that precious "collector's item" that is JR's book?

Having worked for each of the "Big 3" I can tell you that Shaw's commitment to customer service isn't anymore prevalent than the others.

And yes I am going to hold a ######ed supervisor's comment against the company, because the buck has to stop somewhere.

[rubecube]

And yes I was reprimanded for being too eficient. I worked in technical support and had an average call resolution time of about six minutes. I was told that anything under nine minutes was unacceptable. I don't know about you, but when I call into a support centre, I tend to want to spend as little time on the phone as possible. And before you go there, yes they were one-call resolutions.

[Hemi-Cuda]

well that's another load of BS. the company wide target for TSR call resolution is 8 minutes and under, and many branches recognize employees that consistently get under that target. the only time it's an issue is when the resolution time is so low that it becomes obvious the agent is not actually helping customers, just doing anything they can to get them off the phone

i'm not gonna sit here and argue all day on this though, so go ahead and vent some more blind hate. maybe it'll help you feel better at least

[Igottago]

Originally Posted by rubecube

The Centre ICe debacle with Shaw summary:

- Possibly getting the wrong feed on the Flames channel
- Audio dropouts
- Lack of HD
- Black screen - you never know if you're actually going to get the game. Evey game night is an adventure!

Well that would suck. However my only option for centre ice right now is Shaw, so I'll have to risk it. Hopefully these are not ongoing problems.

[Vulcan]

Well maybe someday we'll have a decent provider with a good signal and good hardware. This company claims it's going to be a HD satellite provider and the basics will be free.

http://www.freehdcanada.ca/index.html

[rubecube]

Originally Posted by Hemi-Cuda

well that's another load of BS. the company wide target for TSR call resolution is 8 minutes and under, and many branches recognize employees that consistently get under that target. the only time it's an issue is when the resolution time is so low that it becomes obvious the agent is not actually helping customers, just doing anything they can to get them off the phone

i'm not gonna sit here and argue all day on this though, so go ahead and vent some more blind hate. maybe it'll help you feel better at least

And you keep towing the company line. Maybe it'll get you a nice promotion. They tend to like your kind there. Like I said, I've been working in the industry for five years now, and Shaw is easily the most unprofessional of all the companies. Not just me that thinks that either. My girlfriend worked at both Telus and Shaw, and she was appalled with how employees are treated at Shaw.

[Draug]

Originally Posted by Top Shelf

Yep, they all suck, Shaw, Telus, Bell, whatever, bunch of useless dinks

Pretty much... My brother has Shaw and I have Bell. Better service vs. Better Programming.

What really bothers me now is the amount of compression. It seems about the same on both carriers, maybe a little worse on Shaw.

I thought Bell would get better by moving to 8PSK (which I thought was happening this summer). But, it seems the compression is even worse now than it was in the spring.

[wooohooo]

I have no idea with all the technical stuff but my sister has Bell, parents have telus and I have shaw. Like everyone said, Bell = crappy service but what you get is the best value. I suppose they probably save in hiring staff and can give out more stuff.

Shaw tech staff is pretty decent to me. If the ######ed tech person can't fix it they'll usually send out a guy pretty fast. Is it always me or do they always want me to restart my box or modem even though I told them I just did?

Telus' service is probably in the middle of Bell and Shaw... maybe leaning towards Shaw. I really like Shaw's call back option. However, their TV looks horrendous. It doesn't look good at all... I can see a huge difference from Shaw/Bell to Telus.

But internet... can't go wrong with Shaw. I measured my internet speeds here in Edmonton and I'm hitting from 7-22 Mb/S but with telus I was struggling to hit 3. Probably my parents have a cheap plan but we're paying similar prices and Shaw wins out by a huge margin.

[Bertuzzied]

Sucker. ALL of the CFL games were broadcast in HD this weekend! hehe

[yads]

maybe the wrong thread, but Motorola recently put out a firmware upgrade for the Shaw PVRs that enables the eSATA port on the PVRs. That's step 1. Step 2 is Shaw upgrading their end to accommodate the external HDDs. They are supposedly working on this.

[Boblobla]

Does anyone else have the Motoroala HD PVR and find it freezes frequently? Anything I can do to fix this?

I locks up for ~5-10s and then is back to normal, really frustrating if I am watching some porn and someone comes into the room and there I am in one hand trying to frantically change the channel.

[rubecube]

Originally Posted by Boblobla

Does anyone else have the Motoroala HD PVR and find it freezes frequently? Anything I can do to fix this?

I locks up for ~5-10s and then is back to normal, really frustrating if I am watching some porn and someone comes into the room and there I am in one hand trying to frantically change the channel.

Yeah, it's a known flaw with the equipment. Sometimes deleting something off of your hard drive will fix it temporarily, same with unplugging the power source for a minute and then plugging it back in. It never actuall goes away.

Reason #1003 why Bell is better than Shaw: Their equipment is vastly superior.

[HOOT]

Originally Posted by rubecube

Reason #1003 why Bell is better than Shaw: Their equipment is vastly superior.

I don't know if there are that many reasons but putting customer service aside since I never have to phone (why are Shaw customers phoning so much?) them anyways since I do my programming, address, and equipment changes online.

But for me 1) Programing and 2) Equipment are way better on Bell. Even the PVR remote is easier to navigate around. If another company including Shaw could ever come close I would switch in a hurry!