I'm also a boss, and when my boss tells me i need to do something for him, i will flat out tell him weather or not i can handle it. Most of the time i can which is why he comes to me, but b/c over time i've made it clear that there are times i can't handle it, he has enough respect to check with me first instead of just dumping on me.
Because of this relationship with my boss, this is how i am with my employees. Overall, our work gets done, not always, but most of the time, and my employees don't need to worry about being clock punchers. They will gladly stay the once in a while they need to b/c they know that 95% of the time they don't need to.
One skill that is a must by anyone who is a manager is knowing which employees can handle what. If a boss doesn't know that about their own employees, they shouldn't be a boss. No one likes to work o/t and lord knows i've put in my share, but again thats when i learned to put my foot down and tell my boss that it's to much.
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