Shaw Wireless Internet Problem

[Lithium]

Okay here is my situation.
I run wireless internet upstairs while my router in downstairs.
Shaw Phone, Shaw Internet.

When the phone is picked up from an incoming call, my desktop wireless disconnects for about 3 minutes, it can not find the wireless network any longer.

I have changed the channel on the router several times, but the problem will come back all the time. All cordless phones in the house, but even going to the answering machine will disconnect the network.

Location isn't a problem as I sometimes run a laptop beside the desktop, one will disconnect the other will stay connected as nothing has happened.

Router and desktop card are both linksys and when I had TELUS phone there was never a problem. Has anybody ever heard about something like this or have any recommendations to fixing it once and for good?

[ken0042]

What frequency are your cordless phones? I had issues with 2.4Ghz phones in that past as that's what the router also runs on.

If it's a mix, what happens when you just unplug the 2.4 ones?

Next troubleshooting; have you tried unplugging different phones and seeing what happens. I know once with an odd POTS phone issue I ended up tracing the problem to call caller ID box.

[Lithium]

Thing is I have 3 cordless phones in the house and an old school answering machine(roommate uses it...) 900mhz, 2.4ghz and I think 1.8ghz for the third.

I'll try unplugging the 2.4ghz once, as that is the phone in my room with the desktop PC in question, I was just curious if I could get around doing this since it used to not be an issue on TELUS phone, and it is not an issue with the laptop right beside the desktop PC.

[Rathji]

If you used the same router as with your Telus internet, I would think the phone interfering with router is not your (biggest) problem.

Call Shaw and see if they will fix it for you. Shaw will generally bend over backwards to help you if they can.

[photon]

Originally Posted by ken0042

What frequency are your cordless phones? I had issues with 2.4Ghz phones in that past as that's what the router also runs on.

If it's a mix, what happens when you just unplug the 2.4 ones?

Next troubleshooting; have you tried unplugging different phones and seeing what happens. I know once with an odd POTS phone issue I ended up tracing the problem to call caller ID box.

This.

I also had a 2.4GHz phone that would interfere with the wireless, so I switched to a 5.8GHz phone and never had a problem again.

[Lithium]

It has always been Shaw Internet, just switched from Telus phone to Shaw phone because my roommate wanted everything on one bill.

I called Shaw once and they said just change the channel on the router, didn't seem to interested when I told them the problem didn't exist until we switched to their phone service.

I'll disconnect the 2.4ghz phone tonight and give it a shot, if that's the problem then...yeah, 'cause my laptop and roommates laptop don't disconnect. Just my desktop...the one that uses the most bandwidth in the house.

[ken0042]

I do agree that it is odd that you started having this issue after switching to Shaw for phone service. However that seems to be the most unlikely cause; and the single hardest one to troubleshoot. (ie- get Telus phone service back to test it out.)

As for different machines being affected differently, that is possible. If the phone is close to the frequency instead of being right on, different network cards could handle the interference differently.

The only other thing that comes to mind, how close is the Shaw phone router to your Network router? There could be some interference going on there, but I doubt it.

[Rathji]

Just talked to my wife, who works as a TSR at Shaw and she is pretty sure there is nothing that Shaw is causing here, baring some freak combination of hardware.

She says you can ask the TSR how long your modem ( both your phone and internet modems) have been locked in, which will tell you if your modems are kicking out or if it is your router. If the modems are staying locked in, then you are probably looking at an issue with your router and some sort of interference.

You could try borrowing a router from a friend to see if that fixes the issue, changing out the wireless card in the desktop (since it is the only one that is affected) or switching the desktop to a hardwired Cat5e-6 line.

The hard wired option might seem impossible, but in reality it is not anywhere as close to as hard as it might seem. I can provide info if you want to do it yourself.