Rogers / Fido annouce new way to scam customers. I mean a new unlimited data plan.

[Bobblehead]

I expect to hear media reports from disgruntled users who were promised by the CSR that they were fine, only to find out on their latest bill that they now owe a lot of money.

[HotHotHeat]

Telus: $15/month true unlimited data. How can Rogers compete?

[Bobblehead]

Originally Posted by HotHotHeat

Telus: $15/month true unlimited data. How can Rogers compete?

Good question. I was going to say that you can't use iPhone on Telus, but if Rogers/Fido are set in their ways to be a draconian as they appear then you won't be able to use it (to it's potential) on Rogers either.

I believe cell companies in Canada are trying to be like Apple - they want to control the whole ecosystem and fear becoming simply a source for bandwith/connectivity. But that is all they are to me, and I resent the onerous restrictions they have in place and continue to implement on their networks.

[Jing]

Since when was it 15$ a month for unlimited data? I thought that was only for email and IM.

[HotHotHeat]

Nope, all data in and out for $15 on my blackberry.

[Jing]

Oh this is that method using opera mini right?

[onetwo_threefour]

Originally Posted by Jing

Oh this is that method using opera mini right?

Nope, any browser you can put on your phone, Opera or BB, and covers browsing and downloads, just not tethering. However, some people have said it is now revoked. I got it during boxing week with my new Pearl. I was lucky, I just happened to get a coupon for a free phone from Telus as I do every few years and it just happened to be during that window with the great data plan. On my old little LG phone, trying to surf the web was an exercise in futility so I never did it and never even knew how bad the wireless data landscape in Canada is. I hope the plan is coming back for the thirty dollars, because I'd like to pass off my Pearl to my wife and get the Curve now that it's out for Telus, but I'd like to have unltd data on both our phones.

[Swayze11]

Rogers has a $15 Value Pack that offers the following:
Includes:

• Call Display with Name Display
• Enhanced Voicemail
• Unlimited On-Device Mobile Browsing
• 125 Sent Text Messages
• 50 Sent Picture/Video Messages
• WhoCalled
• Mobile Backup

Fido has almost identical value packs. My friend has an iPhone on Fido and he has this plan and he hasn't been charged. I phone Rogers today and said "I want to get this value pack for my iPhone", The CSR said thats fine but we do not guarantee perfect service (No idea what that means) But I guess Rogers is doing an upgrade to their system so they cant help anyone right now. Anyone out there that has this value pack on Rogers right now? Should I not tell them I have an iPhone?

[photon]

If you try to use that with your iPhone you'll get a huge bill, the on device browsing is for the devices they sell and the WAP browsers, not the Safari browser on iPhone.

Check howardforums, there's a few threads about that, the people they haven't charged are lucky, some have been charged a lot. Don't believe the CSRs, they can be totally clueless.

Wait until the 20th, I keep reading that the new data plans are being announced then, then you can get something that you know will work.

[Swayze11]

Update:

Ok so I went with this $15 value pack that includes unlimited data. I clearly told the guy "I have an iPhone I was wondering if I will get charged extra or will this unlimited data plan work just fine with the iPhone"
He said "Yes it will be fine, by the way how are you liking that iPhone?"
So he clearly knew I had an iPhone so if I do get charged extra Im gonna tell them to go back on this call (because they claim they are recorded) and tell them. I got the representatives name as well just in case.

[FanIn80]

Seriously should have just waited 3 more days, dude.

There are so many people getting hit with huge bills from that plan. It doesn't matter what the CSR told you, you iPhone does not qualify for that plan, and that has been CLEARLY stated in the description of the plan itself.

Rogers is under no obligation to honor any verbal agreement between you and an uninformed CSR. Their only obligation is to honor the written details of the plan itself.

[ken0042]

Originally Posted by FanIn80

Rogers is under no obligation to honor any verbal agreement between you and an uninformed CSR. Their only obligation is to honor the written details of the plan itself.

I would do the following:

- Record the phone call. Make sure at the begining of the recording you make the other person aware that they are being recorded.

- Ask for them to send a follow up email confirming what you have been told; for "your own records."

Even if they do bill you, there is no way they would want to go to court and argue that a verbal agreement that you have a recording of is not valid.

[Swayze11]

Update:
Ok so I browsed the internet a bit, used the weather application, used the stocks application and then turned edge off. I called Rogers to confirm that the data that I just used is covered in the Unlimited Mobile Browsing. Turns out they have a second $15 Value pack that is exactly the same just instead of unlimited mobile browsing its unlimited text (I believe). So the CSR gave me that and he clearly knew I had an iPhone and wanted mobile browsing. The other CSR that I talked to cleared everything up and put a note on my account to credit me for any data charges that incur from last night. He also told me that I should call the Data Tech Support to see if they can work something out with me so I will call them later today.

Good thing I cleared that up because this morning I got a text message saying "Rogers Alert: U have incured $30 of pay-per-use charges on the mobile internet. U Can save with a monthly plan, blah blah blah". Its crazy all I did was went to TSN.ca, used the weather app, the stocks app and thats all the data I used and its $30. So be careful guys.

[photon]

Friday is supposed to be new data plan day, so hold onto your hats.