i would definitely check all of your connections...it seems a simple thing but it can happen. also, try a different plug on your router.
i would also reset both your router and your modem. what works for this is to remove the power from both of them, and then plug in the modem first. then plug in your router. this should request a new IP address unless you are on a static IP address provider...not that this will make any difference to your problem.
i would also look at the shaw and telus pages to see what they recommend on their troubleshooting pages.
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