Help! Got a test @ Shaw Cable (for a Tech Support job) - advice needed!

[Teknodude2000]

Hi, hope someone can give me some advice. i applied for a job at Shaw Cable, specifically as a Technical Support Rep., and got to the testing stage.

Was wondering if u could give me some advice on what kinda stuff they test u on? What sorta stuff should i study?

Also need advice on what to prepare for the interview too! (preferably from someone who has already had an interview @ Shaw)

Thanks - any advice would be appreciated!

[HalifaxDrunk]

I think they ask how to spell the word "you".

[Lanny_MacDonald]

If u have to ask u likely aren't qualified for the job.

[Phaneuf3]

Originally Posted by Lanny_MacDonald

If u have to ask u likely aren't qualified for the job.

this is pretty much the right answer. better to not get a job you're not qualified for/not quite ready to take on than get in over your head.

you've probably just got the jitters. relax. you'll do fine.

[Fobby]

For the TS job, you should know how to configure a Mac and a PC.

[BlackArcher101]

If it's anything like my last job, know things like TCP/IP, command prompt, DNS and other network/internet related items. As well, know how to navigate your way through a computer to find tcp/ip settings and what they mean. Oh, and doing so without having to refer to a sheet of paper each time while trying to get a customer barely able to turn on the pc to understand what you are saying.

[CaptainCrunch]

pee in a cup, don't let it splash over the side.

[Jayems]

Memorize this answer:

"Unfortunately, I do not deal with television and have no way of fixing your poor PPV picture and sound quality."


The test might be aptitude, psych., if you fold a box one way, how would it look in the end. Test your typing skills, etc. Then, if you get the job, maybe they'll teach you all you need to know. This is, of course, assuming this is an entry level job with no previous experience necessary.

[Hemi-Cuda]

the test is ridiculously easy for anyone who knows computers at all. the only stuff i had trouble with is the Mac questions, but those are considered bonus anyways and i still got almost all of them just by guessing with common sense. and with the way things are now, you literally have to be a mouth breather not to get in. when i took the test the minimum requirement was 60% correct on the test. now with the labor market last i hear it was some stupid small number like 40%

[lifer]

Originally Posted by Lanny_MacDonald

If u have to ask u likely aren't qualified for the job.

But it's Calgary. U don't need to be qualified for a job anymore. U just have to be willing to show up most of the time u r scheduled for.

[jammies]

Shaw tech support? You need to know how to say the following:

"Have you tried rebooting the computer? How about the cable modem? Hmm, ok... Wait - do you have a router that you could also try rebooting? Damn, STILL not working? Whoah. Um, I'm not sure we can go any farther right now - let me get somebody from 2nd level to call you back."

[SarichFan]

Do you have access to Google? It's seriously a life saver on some job sites.

[Locke]

Originally Posted by lifer

But it's Calgary. U don't need to be qualified for a job anymore. U just have to be willing to show up most of the time u r scheduled for.

This iz 2 dam tru.

[HOOT]

Originally Posted by lifer

But it's Calgary. U don't need to be qualified for a job anymore. U just have to be willing to show up most of the time u r scheduled for.

I love that little comment, because its so true. Its become the same out here in Victoria. I run into people that aren't qualified to work at McDonalds but some how are computer "techs".

[SarichFan]

But, his name is Teknodude2000. He's a shoe in.

[MelBridgeman]

i did that test like 6 years ago? oct '01...if you know the basics of the computer its pretty easy

[TheyCallMeBruce]

Just answer every question with

#include <iostream.h>
main()
{
cout << "Hello World!";
return 0;
}

and you'll be a shoe in.

[arsenal]

Originally Posted by TheyCallMeBruce

Just answer every question with

#include <iostream.h>
main()
{
cout << "Hello World!";
return 0;
}

and you'll be a shoe in.

you fail. main must always have a return type int.
And what's with this #include <iostream.h>. C++ just is #include <iostream>
Or #include <stdio.h> for those c geeks out there.

[TheyCallMeBruce]

Originally Posted by arsenal

you fail. main must always have a return type int.
And what's with this #include <iostream.h>. C++ just is #include <iostream>
Or #include <stdio.h> for those c geeks out there.

Well, I wrote it off the top of my head. That's pretty good considering I haven't touched c++ in 6 years.

Plus why should I remember c++. I make more than programmers anyway :P

[Phaneuf3]

Originally Posted by arsenal

you fail. main must always have a return type int.

.... according to the ISO standard... but go have a look at the example code in the borland C++ compiler documentation

lololololoollolo amirite? AMIRITE?!