Enmax - What a joke of a company

[WilsonFourTwo]

Originally Posted by Tyler

Doesn't Calgary get the most sun of any major city in Canada?

From Environment Canada (Rank vs Cdn Cities)

Sunniest Winter: #1
Sunniest Fall: #2
Sunniest Summer: #12
Sunniest Spring: #19

Most Sunny Days Year Round: #1

[Shazam]

When the zombie apocalypse happens, you'll be glad to have the panels.

[Ethaniel]

I have called every month for the past 13 months informing them that they are not currently charging us for water.

13 Months later I have still not been charged for water use.

[dre]

Originally Posted by WilsonFourTwo

Must be a significant house (or full of teenagers, lol).

I definitely want to go down that route as well. My opinion though - it's not worth generating (at or near) 100% power unless you can sell the excess back to the grid at a reasonable value. To my knowledge (which admittedly is about year dated) that this isn't the case in Alberta.

Still love the notion - perhaps have enough capacity to generate 75% of your needs, and use the evil corporation to supplement the heavy months?

Its a modest little house. My wife is the culprit. She leaves every light on in the house. If was an engineer I would design a light bulb that had mini solar panels around itself so it could generate its own power. I got 2 portable air conditioners a few summers ago because my wife was 8 months pregnant and miserable to live with, cold air fixed that problem.
Its when I got my electricity bill that summer that got me thinking about solar panels. Its about the price of a car.

[Agamemnon]

Originally Posted by Bertuzzied

I think wind power would work better in Calgary than solar power.

Why? When it comes to residential power generation, solar panels are pretty non-intrusive. Putting a wind turbine in your backyard is very intrusive. If you're a farmer that's ok, but not if you live in a populated area.

[Bertuzzied]

Originally Posted by Agamemnon

Why? When it comes to residential power generation, solar panels are pretty non-intrusive. Putting a wind turbine in your backyard is very intrusive. If you're a farmer that's ok, but not if you live in a populated area.

I have a really big back yard and it's always windy. Plus i have like 20 massive trees so i don't get much sun in the yard. I guess i was only thinking of my place when i typed that.

[Poison]

Dont get me started on this fataing company.

They NEVER and i mean EVER send me a bill every month.
Sometimes not even for two months, even after informing them multiple times this is the case.
All they ever do is confirm my address with me, makes me just want to jump through the phone and throttle whoever is asking me that.

Then of course to top it all off, since they havent got payment when a bill actually does arrive three months later its usually accompanied by a disconnect notice.

I..........hate...........that company.

[Peanut]

Ahh, Enmax. Just so you know, they're probably reading this thread right now.

My dispute with them is finally resolved after an 8 month battle. My tips: when you're talking with customer service (and inevitably not getting anywhere) tell them you'd like to file a complaint. This should elevate your call to a "supervisor" at least. Though the supervisors never did help me much, they seemed to have a little more power than the front line customer service people.

Next, call or file a complaint with the Better Business Bureau and/or the Alberta Utilities Commission (as Boblobla posted previously in this thread).

And the only other thing I'd recommend is write down the name of who you talk to each time, and what action they promise to take on your behalf so that you have a record of it.

[GreatWhiteEbola]

Have you thought about flying a plane into their headquarters?

[Flames_Gimp]

Originally Posted by Bertuzzied

Ugh i wish i didn't get my bill this month. Close to $400.

my bill was 600

[Poison]

And the sad thing is unless you read your meter yourself, keep up with all the fluctuating rates and how they apply to you and do the calculations theres no way to know if you are getting fleeced or not.

[Agamemnon]

Originally Posted by Bertuzzied

I have a really big back yard and it's always windy. Plus i have like 20 massive trees so i don't get much sun in the yard. I guess i was only thinking of my place when i typed that.

It's not the yard size that's an issue so much as the fact that it's a giant eye-sore. For rural homes it might make sense, or acreages, etc. But if you have a neighbour on each fence, erecting a large enough wind turbine to be effective would probably impact their line of sight. Plus I'm not sure how high you can have a structure in your backyard in Calgary. My impression is that efficient/effective wind turbines are fairly large/tall.

[Rerun]

I have a problem with Enmax billing too.

Back in August I moved to Okotoks from Calgary. However they kept charging us for the electricity from Sept. to Jan in my old Calgary house.... as well as charging us for my new house in Okotoks..... therefore I've been paying for 2 houses for 4 months.

Well this last bill they straightened it out by some voodoo accounting and instead of ending up with a credit..... I owe over $200! How does that work out!!!

Now in order to get this straightened out I will have to take time off work and go down there and fight with them over my bill.

Simply amazing!!!

[photon]

Originally Posted by Ethaniel

I have called every month for the past 13 months informing them that they are not currently charging us for water.

13 Months later I have still not been charged for water use.

When they eventually do send you a bill, divide it by the # of months they took to send it to you, and send them that amount each month

[redgreen 59]

They are idiots. I have had an account with them for 10 years and all of a sudden they stopped billing me. A couple months go by before I notice I had not paid the bill so I call them. They said it would take 3 months to generate a new billing and even then they didnt seem very interested in fixing the problem. It took me 3 phone calls and an email to get them to take some action. So my last payment was January, the next time I get a bill is August. What the H kind of a company do you have to beg to make a payment. Anyway, I continued to pay my account online without a bill and then one day in August I get 8 bills in one day. I continually asked for a supervisor but I think they just handed the phone to the janitor walking by......Morons...

[C-Life]

They re-did their entire system last year. Not only has it caused the consumers massive headaches, but also the companies who contract for them (I work for one). I can't even tell you how bad they got screwed with this new system. They basically downgraded their entire system and paid millions of dollars for it. They bought it off Germans and the Germans made out like bandits.

It's been one year since the "upgrade" and Enmax still haven't even come close to figuring it out. Don't expect this to change anytime soon guys. We aren't.

[GreatWhiteEbola]

Originally Posted by Flames_Gimp

my bill was 600

Running that many lamps and fans, I'm surprised it isn't more.

Never had an issue with Enmax.

[Coys1882]

Unless you are trying to make a difference to the environment; it is in my experience that the panels will take a long long time to pay themselves off and aren't really worth it.

[gildo]

AMEN MJM for this thread (I realize this has been discussed elsewhere on other threads) but we had the same problem with Enmax. We took possesion of our house last August & we got a fairly okay bill from Enmax mid 100's etc. Then right after Christmas we get hit with an almost $400 bill I have been with Enmax for 10 years and never have I had a bill so high. So I phoned them and the 3 different times I called them I got a different answer everytime why our bill was so high. One lady for Enmax said that without a doubt we had a water leak "check your toilets, drop food coloring in there" she said. So I called back cause she had no clue, the next time I got a guy who gave me some song and dance about how he thinks we weren't billed accurately cause the home builder was done as of August and we took over and we weren't billed correctly for August and September so this high bill was to make up for the error from those months. That didn't make sense! So I called back the next day and the 3rd time I got a better answer (but still not making me like Enmax anymore) and the 3rd answer from them was that we were not billed for "actuals" for our bill for the past 4 months rather on "estimations" what we did "actually" far exceeded what they were "averaging" us to do so they were billing us the difference now. By the way I agree there payment plan they offered was useless & along with all of our X-Mas bills we end up forking over $400 to those losers at Enmax.

[3 Justin 3]

Originally Posted by redgreen 59

They are idiots. I have had an account with them for 10 years and all of a sudden they stopped billing me. A couple months go by before I notice I had not paid the bill so I call them. They said it would take 3 months to generate a new billing and even then they didnt seem very interested in fixing the problem. It took me 3 phone calls and an email to get them to take some action. So my last payment was January, the next time I get a bill is August. What the H kind of a company do you have to beg to make a payment. Anyway, I continued to pay my account online without a bill and then one day in August I get 8 bills in one day. I continually asked for a supervisor but I think they just handed the phone to the janitor walking by......Morons...

8 bills in one day?! LOL If that were me I wouldn't stop laughing. Then I would drive down to Enmax HQ and bitchslap the CEO and just walk out.