Flames payment issue

[jayswin]

Didn't you sell a bunch of upcoming tickets though? Wouldn't those get canceled on whoever bought them now?

Or I guess you could just ask them to keep those ones uncancelled. I actually had no idea you could even cancel mid season.

[Flames_Gimp]

Originally Posted by OutOfTheCube

Are they wanting to backcharge you as well, like for the Wranglers games you've already attended this season? That would be a little scummy.

If it's just for upcoming games for the rest of the season I don't see a problem.

yes they want to back charge all the way to game 1, an Additional $347 that's what bothered me

[Enoch Root]

Originally Posted by Flames_Gimp

i asked to cancel and they said they would refund, i actually didn't really ask. I can't go due to medical reasons.

but you can still go to Wranglers games?

[Enoch Root]

Originally Posted by Flames_Gimp

yes they want to back charge all the way to game 1, an Additional $347 that's what bothered me

backcharging the games that have already taken place, while you were a STH, seems pretty harsh and unnecessary.

[White Out 403]

Originally Posted by Flames_Gimp

yes they want to back charge all the way to game 1, an Additional $347 that's what bothered me

What hore####

[Flames_Gimp]

Originally Posted by Enoch Root

but you can still go to Wranglers games?

no i can't i just bought because of the deal to support the team ,i haven't attended a single game in fact i donated most of them to calgary sledge hockey

[undercoverbrother]

Originally Posted by Flames_Gimp

no i can't i just bought because of the deal to support the team ,i haven't attended a single game in fact i donated most of them to calgary sledge hockey

Asking you to pay more for tickets you already donated to sledge hockey.

Hmmmm I wonder if the Flames are interested in the news hearing about this.

[Flames_Gimp]

Originally Posted by White Out 403

What hore####

that is what I thought, ive already paid and half the games have already been played so how can they charge more

[OutOfTheCube]

I would even question the legality of trying to add additional charges for a ticket to an event you've already attended. I just don't think there's any scenario where that flies.

[Sliver]

Originally Posted by Enoch Root

backcharging the games that have already taken place, while you were a STH, seems pretty harsh and unnecessary.

But in the end he turned out to not be a season ticket holder. The discount was given on those games based on an expectation he'd be buying a ticket to every Flames game, but he didn't do that.

IDK, I just think it's pretty nice the Flames are letting him out of his commitment on the season tickets. This seems like a very reasonable "penalty" - that is, just paying for what he used at the non-discounted rates since he doesn't qualify for a discount.

[Flames_Gimp]

Originally Posted by undercoverbrother

Asking you to pay more for tickets you already donated to sledge hockey.

Hmmmm I wonder if the Flames are interested in the news hearing about this.

right just realized i didn't tell them i already donated! that sounds even worsew

[Sliver]

Originally Posted by OutOfTheCube

I would even question the legality of trying to add additional charges for a ticket to an event you've already attended. I just don't think there's any scenario where that flies.

I'd just be grateful I got out of the Flames tickets if I were him. I'm certain they could have said tough #### and not refunded those. I have to think they gave back a lot of money compared to what they're keeping, which again, is just the fair value of the ticket based on the changed circumstances.

If I were the Flames and somebody started complaining about this, I'd just say fata it, keep the season tickets. No refunds.

[Flames_Gimp]

Originally Posted by Sliver

But in the end he turned out to not be a season ticket holder. The discount was given on those games based on an expectation he'd be buying a ticket to every Flames game, but he didn't do that.

IDK, I just think it's pretty nice the Flames are letting him out of his commitment on the season tickets. This seems like a very reasonable "penalty" - that is, just paying for what he used at the non-discounted rates since he doesn't qualify for a discount.

i agree it's nice of them to refund the remaining games i paid for, i just mostly want to make sure i'm not being taken. If the consensus is it's right and I should pay, i will

[Flames_Gimp]

Originally Posted by Sliver

I'd just be grateful I got out of the Flames tickets if I were him. I'm certain they could have said tough #### and not refunded those. I have to think they gave back a lot of money compared to what they're keeping, which again, is just the fair value of the ticket based on the changed circumstances.

If I were the Flames and somebody started complaining about this, I'd just say fata it, keep the season tickets. No refunds.

i paid about $3900 im not getting back the refund is just over $700. so they aren't giving back alot compared to what i paid.

[Leondros]

Personally I think the Flames are being fairly generous with allowing a mid-season breakage of a STH. I don't know where I have put my T&C's but I remember looking through them and they are fairly clear on not permitting refunds for mid-season breakages. They are leaving some money on the table especially since the games are not filling as expected - in fact a lot more money than what they are trying to claw back.

[PepsiFree]

Seems like the answer probably comes down to whether you feel like you’ve been treated fairly or not.

If you normally can’t get out of season’s tickets and they let you out of them and refund the remaining with the caveat that you pay the extra on the previous Wrangler tickets? Pretty fair, imo.

If you normally can get out of season’s tickets and have the rest refunded but they’re saying you have to backpay to cover the deal you got on Wranglers tickets, that’s kind of ####ty.

Same policy either way, I understand, but I guess the difference is: have they already done you a favour worth more than the ####ty policy? if so, accept the ####ty policy. if not, I’d be pissed about the nickel and diming.

[Flames_Gimp]

i sent an email to acknowledge that I know they didn't have to offer a refund and to thank them for doing it. I asked to just cancel both, so, we'll see what happens, again I didn't mind just keeping wranglers for calgary sledge hockey at the sth price but i don't think it makes sense for me to pay another $347 if I can't attend, would be wasting $.

[Wormius]

Originally Posted by Sliver

I'd just be grateful I got out of the Flames tickets if I were him. I'm certain they could have said tough #### and not refunded those. I have to think they gave back a lot of money compared to what they're keeping, which again, is just the fair value of the ticket based on the changed circumstances.

If I were the Flames and somebody started complaining about this, I'd just say fata it, keep the season tickets. No refunds.

I don’t see the issue either. There are consequences to reneging on deals.

But I think just talking to the Flames and explaining the issue would go further than threatening a public shaming. Sure, the Flames will probably capitulate, but seems like a jerk move.

[Flames_Gimp]

Originally Posted by PepsiFree

Seems like the answer probably comes down to whether you feel like you’ve been treated fairly or not.

If you normally can’t get out of season’s tickets and they let you out of them and refund the remaining with the caveat that you pay the extra on the previous Wrangler tickets? Pretty fair, imo.

If you normally can get out of season’s tickets and have the rest refunded but they’re saying you have to backpay to cover the deal you got on Wranglers tickets, that’s kind of ####ty.

Same policy either way, I understand, but I guess the difference is: have they already done you a favour worth more than the ####ty policy? if so, accept the ####ty policy. if not, I’d be pissed about the nickel and diming.

i'm not really even sure if they are supposed to refund or if they are going above and beyond, maybe that is the normal policy? in the end i will most likely pay because it's just coming off the refund, not like i have to pay out of pocket really anyways. i just thought it sounded a little fishy and I naturally have my guard up all the time.

[Flames_Gimp]

Originally Posted by Wormius

I don’t see the issue either. There are consequences to reneging on deals.

But I think just talking to the Flames and explaining the issue would go further than threatening a public shaming. Sure, the Flames will probably capitulate, but seems like a jerk move.

no shaming intended, just wanted to hear input from you guys if it sounded right, and your input helped, i feel a lot better. I don't think my thread title or post suggests i'm trying to threaten a public shaming? and i am talking with customer service (they have been awesome in every interaction)