Black Friday Deals

[Temporary_User]

I'm wondering what my options here are going to be. They just shipped my filler item (a toque). It is seeming likely I won't be receiving my jackets, and I would have never purchased this toque except as a filler item as I did.
I'm going to be returning the toque, but I wonder how quick Mark's is going to be to refund the shipping charge. Or should I just refuse the package and/or state I never received it and do a chargeback on my CC?

They know what people were doing here, Mark's is not some new small business. They are a huge player in the Canadian market. They should never have shipped the one small item without notifying customers and inquirying if they want the order or wish to cancel the whole thing.


No one is going to accept paying the $6.50 shipping charge for a small item that they more than likely do not really want (I think most were ordering one pair of socks or a neck warmer). Mark's is going to lose a lot of money over this mishap of theirs.

This will show up in textbooks years from now as what not to do.

[pylon]

I added no fillers or coupons, and I got the jacket.

Maybe they are punishing the people that gamed the system?

[ranchlandsselling]

Wow, other than the two or three above best buy post this has turned into the Mark's Jacket Thread.

[KTrain]

I was punished for gaming the system.

THANK YOU
FOR CHOOSING MARK'S AND FOR SHOPPING WITH US
DURING OUR BLACK FRIDAY AND CYBER MONDAY EVENT

We are writing to apologize and inform you that we will be unable to fulfill the order you placed for the WindRiver Down Bomber Jacket (style 7AVEWRFW2-2122) due to higher than expected demand.

We will process your full refund for the WindRiver Down Bomber Jacket as soon as possible and if you ordered multiple items, we will fulfill the remainder of your order and honour the promotions you received.

At Mark's we strive to provide the best service possible. As such, for any inconvenience we may have caused we would like to offer you a personalized promotion code for $25 off your next purchase on Marks.com . You will receive your personalized promotion code in a separate e-mail within 48 hours.

We appreciate having you as a customer and are doing everything we can to ensure this doesn't happen again in the future. If you have any further questions or concerns, please contact our customer service department at 1-800-663-6275 and we will be happy to assist you.

Sincerely,
Marks.com Customer Service

[Kerplunk]

And by "gaming the system" you mean "trying to legitimately buy a product from a retailer online".

[DrJ]

I'm game over for the jacket, too. Ordered Friday at around 7 PM. Damn!

[AC]

I got the reject email too. Though I had ordered 3, in 2 different sizes... maybe 1 or 2 will still arrive but I doubt it.

[Da_Chief]

I'd first ordered the $50 jacket, came to $60 with shipping and taxes. This was Friday morning.

I then used the posted discount codes and ordered another jacket with a hoodie and it all came to $80. This was Friday evening.

I did not get any shipping emails at all. I however received the 2nd order this morning. I don't know where my 1st order is. I've been charged for both orders.

[Sopure]

Didn't get my jacket. #### WindRiver and #### Marks. Their 1-800 number is down too.

[pylon]

^^^ The butthurt is strong in this one.

[Anduril]

Likewise, just got the email as well. Sounds like they won't be able to cancel orders from their call centre if you do call in. You may have to end up bringing in the other thing to get the full refund including shipping. Don't envy the associates working in the stores when hordes of upset people come in demanding refunds.

[YYC in LAX]

They are unable to fulfill my order. Kinda surprised how pissed off I actually am. Really wanted it. ####.

[Maritime Q-Scout]

Actually it was Marks gaming the system by making you spend more money for a minor incentive.

Basically they wanted people to spend as much as they could. Many people added toques and socks which was exactly the point of the free shipping over $X

[pylon]

Originally Posted by Kerplunk

And by "gaming the system" you mean "trying to legitimately buy a product from a retailer online".

I think there was some serious kinking going on at RFD. Existing customers were sharing sign up codes etc, to get the price to about $30. I can get how people are pissed, but this is typical of the "RFD Effect". A small group of scalpers and scammers ruin the deal for everyone.

I guy I know that used to work at Staples, said they had to specifically change their price matching policy because of all the RFD shenanigans. People were cleaning them out of thousands of dollars of merchandise they were getting for free, because of the policy. I remember a couple deals in particular, where people were getting label makers, and another where they were getting computer speakers, for free, and then posting pictures of their haul on RFD. There was also another incident where someone somehow hacked Staples database, and was posting stolen gift card codes that could be used online. People were outright knowingly stealing from Staples with zero conscious. To add insult to injury, they were making sure to stack the codes properly, to qualify for free delivery, of stolen goods. I like RFD to find the odd deal, but the site is frequented by some really scummy people.

[Top Shelf]

Yeah kind of saw this one coming, so no shock when I got the cancellation email. Glad some people got it though, sweet deal!

[DuffMan]

REJECTED.

just got the email also.

I guess I'll still get 2 shirts at some point.

I thought online purchases were more professional than this, like an out of stock message would've worked.

####ty thing for me was I wasted a bunch of time trying to do this with an ipad before I realized it just wasn't working and then tried a normal pc, where my purchase went through quick, but hours later.

[CMPunk]

Picked up my jacket from Purolator today....so soft and warm, I almost shed a tear when I put it on for the first time

[RW99]

Anyone else make an order with Memory Express this weekend? I paid extra for shipping and they haven't even looked at the order yet Can you cancel the shipping costs and pick it up at the NE location?

[Yamer]

I'll be visiting Mark's to get a refund on my $6.50 shipping cost for an $8 toque that I'm assuming will arrive at some point.

[AMG_G]

I got rejected also. I don't understand how their site can't keep an up to date running total of inventory with all today's technology. Bs......