Quote:
Originally Posted by Traditional_Ale
I have to admit, I wasn't expecting an actual, sincere apology that reads like it was written by an actual person who knows they eff'd up big and genuinely wants to own it and make amends. Everybody says stupid stuff sometimes; sometimes really, really stupid stuff. But this kind of response makes it a lot easier to have a measure of empathy.
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Yup. I really appreciated his approach to come from the heart and not so much protected language written by a lawyer.