Quote:
Originally Posted by FireFly
People who call in and say "YOU PEOPLE!" and continue to yell like I'm the one who screwed up your account. I'm just here to help. The more you yell, the less I want to. I can be rather helpful, if you'd let me, but first, we need to get one thing straight: You've never talked to ME before, so do not lump me in with "you people." Talk to me like I'm a human, and you'll get the same respect in return. I have yet to show you that I don't know what I'm doing. Until I do, treat me like I'm intelligent. Chances are, I'm smarter than you.
|
I've never done the yelling or swearing, but having to deal with a useless automated phone "system" puts me in a bad mood before I even get to speak to a person. "Talk to me like a human" goes both ways and often, in my case at least, I haven't been "talked to like a human" by a robot for the last 5 minutes so I'm not all smiles and sunshine.