Quote:
Originally Posted by Devils'Advocate
I joined Zip about 2, maybe 3 months ago. In that time I have recieved 8 DVDs that were so scratched that they wouldn't play in my DVD player and another 5 times the wrong DVD was in the envelope. I e-mailed them about this and got a form letter back saying that "they were sorry for the inconvenience and they would send me a complimentry copy". Which just burns my bottom. That's like going to an all-you-can-eat Chinese buffet, finding a hair in your spring roll and the waiter coming over and saying "sorry for the inconvenience; let me get you another one - ON THE HOUSE".
Do I just have bad luck or have other had the same experience with Zip?
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I've only ever had 1 DVD they I couldn't play because it was scratched to ****. Never had the wrong DVD come though. I've been there for over a year and only have a problem with their ****ty CSR's who don't read emails when you send them.