The public has been hugely misinformed about incidents like this. Check out the trailer to Hot Coffee (HBO), a documentary that explains why the jury awarded 2.9 million for the coffee spill. I haven't watched it in a while but if I recall correctly, the amount was one day of profits for the California McDonalds', meant to correct their behaviour because they knew full well their coffee could cause the kind of burns this woman experienced.
This is a great watch if you have access to it. It will change the way you see the justice system.
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