Quote:
Originally Posted by bc-chris
this isn't the first time i've had issues with this customer. he's VERY frustrating to deal with.
i'm pretty sure i was quite clear in my first email that there was 2 different shades of yellow
...and i would NEVER pick a colour for a customer. this is how it would go down with these guys.... chris, you picked the wrong shade, my customer is refusing the product, so we're not paying you for the work you did AND you have to make this right. so we're going to reorder this entire order, mark the product up on the wholesale cost, air ship it to you and once it's ready we're going to air ship it to the customer... .oh yea.... and you're paying for all of that. ...chalk that up to 'experience'
if you can't differentiate between different shades of colours you probably shouldn't be in an industry that deals day in and day out with garments and logos
i've asked other guys that have dealt with this same individual in the past and they agree with me that the dude just isn't all there  |
Truth be told using descriptive labels (gold, maize, twill) for colours isn't overly helpful in most cases. My idea of "lime green" may be very different than your idea of "lime green", so take the subjective out of it.
When presenting colour options to the client don't muddy the waters by using vague terms like "lemon yellow" or "bruins yellow", go with words that actually describe the difference. Like lighter/darker, saturation/richness, warm/cool.
"Option 1: Is a richer/darker yellow
Option 2: Is a much brighter/saturated yellow
Personally I'd recommend option 1, as the second yellow may be a bit too bright/intense for the final product. But take a look and let me know your thoughts."
Yes I know the paint/fabric/paper industries like to use poetic terms like "harvest moon maize" and "peacock blue" for selling there wares, but at the end of the day these fluffy labels convey very little information and don't help in making an informed decision.